Lorena Cervantes Casillas

Lorena Cervantes Casillas

Food and Beverage Assistant at Mandarin Oriental Hotel Munich
Lives in Sierre, Switzerland
over 6 months ago

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I consider myself a competent, reliable and polite employee with the ambition to improve and expand my knowledge and skills.

Experience

  • Food and Beverage Assistant

    Mandarin Oriental Hotel Munich - Crans-Montana, Switzerland

    F&B service
    June 2018 - Now

    • Customer service delivery • Responsible for communicating with guests, kitchen staff, and servers • Presented menus, explained menu items and made recommendations • Assisting guests with particular food allergies and preferences to select items along with alternative offers to special diets • Provide feedback to staff about customers’ observations • Support for language challenges as a translator among co-workers, guests, and managers

  • Apprentice

    Hotel Vier Jahreszeiten Kempinski - Munich, Germany

    Other
    February 2014 - February 2017

    Apprenticeship in five star hotel operations. 3 years of hard working and learning. Every three or four months I got allocated to a different area so I could develop a critical understanding of each task required to do in that specific area. Albeit, to achieve a full comprehensive picture of the internal processes.

  • Intern

    Hotel Vier Jahreszeiten Kempinski - Munich, Germany

    F&B kitchen
    September 2011 - October 2011

    Voluntary summer internship

Education

Languages

  • German
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%

Skills

  • Adobe Acrobat Pro
  • Filosof
  • Micros
  • Microsoft Office
  • Scuba diving
  • Strong knowledge of HACCP
  • Volunteering
Connections
Sulis David
Sommelier chez carosello 3000
Katrin Thorsteinsdottir Bachmann
Industry Relations Coordinator at Hosco
GIANCARLO PASTORE
Amministratore at CIPAS TM
View 4 connections
Following
Other members
Koenraad Paesmans
Crans-Montana, Switzerland
Linh Khanh Le
Sierre, Switzerland
Gonçalo Viterbo
Santa Cruz de Tenerife, Spain
Nada Bouchta
Geneva, Switzerland
Kristina Naumova
Crans-Montana, Switzerland
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