Lorena Cervantes Casillas

Lorena Cervantes Casillas

Student from Les Roches International School of Hotel Management
Lives in Sierre, Switzerland
over 6 months ago

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I consider myself a competent, reliable and polite employee with the ambition to improve and expand my knowledge and skills.

Experience

  • Food and Beverage Assistant

    Mandarin Oriental Hotel Munich - Munich, Germany

    F&B service
    June 2018 - August 2018

    • Customer service delivery • Responsible for communicating with guests, kitchen staff, and servers • Presented menus, explained menu items and made recommendations • Assisting guests with particular food allergies and preferences to select items along with alternative offers to special diets • Provide feedback to staff about customers’ observations • Support for language challenges as a translator among co-workers, guests, and managers

  • Apprentice

    Hotel Vier Jahreszeiten Kempinski - Munich, Germany

    Other
    February 2014 - February 2017

    Apprenticeship in five star hotel operations. 3 years of hard working and learning. Every three or four months I got allocated to a different area so I could develop a critical understanding of each task required to do in that specific area. Albeit, to achieve a full comprehensive picture of the internal processes.

  • Intern

    Hotel Vier Jahreszeiten Kempinski - Munich, Germany

    F&B kitchen
    September 2011 - October 2011

    Voluntary summer internship

Education

Languages

  • German
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%

Skills

  • Adobe Acrobat Pro
  • Filosof
  • Micros
  • Microsoft Office
  • Scuba diving
  • Strong knowledge of HACCP
  • Volunteering
Connections
Quimey Vanes
Student from Les Roches International School of Hotel Management
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Michelle Berger
Student from Les Roches International School of Hotel Management
View 10 connections
Following
Other members
Koenraad Paesmans
Crans-Montana, Switzerland
Edward Speare-Cole
Sierre, Switzerland
Gonçalo Viterbo
Reguengos de Monsaraz, Portugal
Nada Bouchta
Geneva, Switzerland
Daniel Imre
Crans-Montana, Switzerland
View 311618 members