Lorenzo Alessandro

Lorenzo Alessandro

Front Office Receptionist at PortBlue Hotel and Resort
Lives in Milan, Italy

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About me

Professional and knowledgeable Receotionist versed in administrative support and customer service. Highly efficient and accurate, with strong planning, communication skills and problem solving.

Experience

3 years and 1 month

  • Front Office Receptionist

    PortBlue Hotel and Resort - S'Algar, Spain

    Front Office reception
    May 2017 - October 2018 · 1 year and 6 months

    Handle all front office operations day by day and coordinate with team for smoother work procedures, checking and making reports day by day. Coordinate with all departments for upcoming groups and pre preparation for advancing bookings.

  • Front Desk Agent

    Armani Hotel Milano - Milan, Italy

    Front Office reception
    June 2016 - April 2017 · 11 months

    - Checking in and out, guest services and cashier. - In charge of responding telephone, e-mails, fax. - Managing reservations on Fidelio - Updating and managing room rates & availabilities on distribution channels. - Collaborating with Housekeeping in daily cleaning list and room inspection.

  • Front Office Internship

    Hilton Milan - Milan, Italy

    Front Office reception
    February 2016 - May 2016 · 4 months

    - Front Office; - Back Office; - Archives invoices and reservations; - Check-in / Checl-out; - Answer calls and e-mail; - Hotel Software : Microsoft Fidelio

  • Front Office Internship

    Bulgari Hotel Milano - Milan, Italy

    Front Office reception
    October 2015 - January 2016 · 4 months

    - Front Office; - Check-in / Check-out; - Hotel Software : Opera Express

Education

  • Tourism Accomodation

    UET - European University forTourism - Milan, Italy

    September 2015 - May 2018

  • Tourism Diploma

    Tourism High School - Lecce, Italy

    September 2010 - June 2015

Languages

3 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • Spanish

    Full professional

Skills

10 skills

  • Backoffice
  • Customer-service
  • Friendly & helpfull
  • Frontoffice
  • Gestion administrative
  • Good in microsoft
  • Office administration
  • Organizing events
  • Paquete office
  • Teamworker
Connections
Arun Giri
Assistant Front Office Manager at Gold Hotel
Following
VIVOOD LANDSCAPE HOTEL
Benimantell, Spain
Hotel National Zermatt
Zermatt, Switzerland
Novotel London Tower Bridge
London, United Kingdom
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