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About me
Quality-driven management professional with proven success in managing all aspects of hospitality operations to achieve company’s profitability and attain customer satisfaction. Demonstrate record of accomplishment in achieving overall business, profit, and service targets in collaboration with senior management team by developing the venue objectives.
I have a long term experience as customer care in different countries and working environment. I am seeking career in an environment with growth and career opportunities.
Experience
2 years and 11 months
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Food & Beverage Manager
Hotel Atlantic - Turin, Italy
F&B ManagementApril 2019 - July 2019 · 4 monthsCollaboration with the structure and restaurant, organizing catering and events, worked on a project for improving the food and beverage department.
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Sommelier
Various Organizations - London, United Kingdom
SommelierJanuary 2017 - August 2017 · 8 monthsSommelier Soft-Opening/ Opening Supervised Restaurant opening and closing operations, including inspecting wine checklists and organizing events. Delivered excellent and full fine dining service with maximum customer satisfaction rates
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Assistant Manager
International Market, Finland - Helsinki, Finland
Secretary / Executive AssistantJune 2016 - October 2016 · 5 monthsHandling cash and end of day checking, Managing store cleanliness and organization. Dealing with customer complaints and issues.
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Sommelier
Restaurant Dolce Vita, St. Julians, Malta - Malta, MT, United States
SommelierMarch 2015 - September 2015 · 8 monthsI contributed managing the wine cellar (280 labels) and new wine list system o Welcoming guests and providing full fine dining service o Assisting the restaurant manager in daily duties
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waiter
Plaza Hotel, Sliema, Malta - Sliema, Malta
F&B serviceFebruary 2015 - March 2015 · 2 monthsWelcoming guests and providing full fine dining service
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Guest relation manager
Cataract Hotel, Marsa Alam, Egypt - Marsa Alam, Egypt
Guest RelationsApril 2008 - August 2008 · 5 monthsMaintain high standards of quality control, dealing with customer complaints and issues. Assists in handling all phases of guest/tour arrivals, include meeting group tour escorts, tour check-in, collecting money and fees, collaboration with corresponding agency (Cataract) and hotel structure
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Guest relation manager
Hotel Blue reef, Egypt - Marsa Alam, Egypt
Guest RelationsJune 2007 - October 2007 · 5 monthsMaintain high standards of quality control and restaurant service, dealing with customer complaints and issues. Assists in handling all phases of guest/tour arrivals, include meeting group tour escorts, tour check-in, collecting money and fees, sales excursion, economic management, arrival and departures. Collaboration with corresponding agency (NTS / Armony Travel) and hotel structure
Education
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Restaurant Revenue Management
eCornell | Online Learning by Cornell University
July 2021 - October 2021Restaurant Revenue Management, Menu Design and Engineering, Optimizing Restaurant Space and Pricing, Managing Meal Duration and Reservations, Building Demand During Slow Periods.
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Advanced Sake Sommelier JAPAN
SSA Sake Sommelier Association - Tokyo, Japan
February 2019 - February 2019Unique first-hand experience of sake making with tōji Visits to carefully-selected breweries in various parts of Japan Special lectures by Japanese sake experts Special sake evenings with brewers and specialists
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Westminster Kingsway College - Hospitality and Tourism Management - London, United Kingdom
November 2018 - November 2018F&B Innovation Program
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Food & Beverage Manager
ALMA - Parma, Italy
May 2018 - July 2019Management of Restaurant and Hotel Human Resources Marketing and customer care Organization and technique Restaurant and Hotel laws Product and environment culture
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Certified Sake Sommelier
SSA Sake Sommelier Association - Milan, Italy
October 2017 - October 2017 -
WSET 3 Sake
Wine & Spirit Education Trust - London, United Kingdom
February 2017 - February 2017 -
WSET 2 Award in Wine and Spirits
Wine & Spirit Education Trust - London, United Kingdom
June 2016 - June 2016The factors influence wine style, the key white and black grape varieties and their characteristics. o The important wine-producing regions of the world in which these grapes are grown o The production of sparkling, sweet, and fortified wines, label terminology. o Food and wine pairing principles, the principal categories of spirits and liqueurs. o Describe wine using the WSET Level 3 Systematic Approach to Tasting Wine (SAT)
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Diploma AIS
AIS - Piedmont, Italy
September 2015 - June 2016Sommelier Diploma AIS - Associazione Italiana Sommelier o Technical skills of wine service, matching wines with food. o Tasting and evaluating wine, practices in the vineyard and wine making procedures. o The grape varieties, origins, specific wine making procedures and classifications for all the major wines of the world. o The production, raw materials and flavours of Spirits and liqueurs
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Diploma Liceo Artistico
High School Diploma Teatro Nuovo - Turin, Italy
September 1999 - July 2004Architecture, art history, figured design, painting disciplines
Languages
4 languages
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Italian
Native or fluent
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English
Full professional
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Chinese
Notions
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French
Notions
Personal information
Nationalities
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Italian
Driving License
Yes
Skills
9 skills
- Adaptability
- Computer literacy
- Conflict Resolution
- Critical thinking / Problem Solving
- hendle complaints
- Leadership / organize priority and delegate
- Perform under pressure
- Positive attitude
- Team player
Additional Information
1 information shared
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