Lorenzo Aussello

Lorenzo Aussello

Food & Beverage Manager at Hotel Atlantic
Lives in London, United Kingdom

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About me

Quality-driven management professional with proven success in managing all aspects of hospitality operations to achieve company’s profitability and attain customer satisfaction. Demonstrate record of accomplishment in achieving overall business, profit, and service targets in collaboration with senior management team by developing the venue objectives.
I have a long term experience as customer care in different countries and working environment. I am seeking career in an environment with growth and career opportunities.

Experience

2 years and 11 months

  • Food & Beverage Manager

    Hotel Atlantic - Turin, Italy

    F&B Management
    April 2019 - July 2019 · 4 months

    Collaboration with the structure and restaurant, organizing catering and events, worked on a project for improving the food and beverage department.

  • Sommelier

    Various Organizations - London, United Kingdom

    Sommelier
    January 2017 - August 2017 · 8 months

    Sommelier Soft-Opening/ Opening Supervised Restaurant opening and closing operations, including inspecting wine checklists and organizing events. Delivered excellent and full fine dining service with maximum customer satisfaction rates

  • Assistant Manager

    International Market, Finland - Helsinki, Finland

    Secretary / Executive Assistant
    June 2016 - October 2016 · 5 months

    Handling cash and end of day checking, Managing store cleanliness and organization. Dealing with customer complaints and issues.

  • Sommelier

    Restaurant Dolce Vita, St. Julians, Malta - Malta, MT, United States

    Sommelier
    March 2015 - September 2015 · 8 months

    I contributed managing the wine cellar (280 labels) and new wine list system o Welcoming guests and providing full fine dining service o Assisting the restaurant manager in daily duties

  • waiter

    Plaza Hotel, Sliema, Malta - Sliema, Malta

    F&B service
    February 2015 - March 2015 · 2 months

    Welcoming guests and providing full fine dining service

  • Guest relation manager

    Cataract Hotel, Marsa Alam, Egypt - Marsa Alam, Egypt

    Guest Relations
    April 2008 - August 2008 · 5 months

    Maintain high standards of quality control, dealing with customer complaints and issues. Assists in handling all phases of guest/tour arrivals, include meeting group tour escorts, tour check-in, collecting money and fees, collaboration with corresponding agency (Cataract) and hotel structure

  • Guest relation manager

    Hotel Blue reef, Egypt - Marsa Alam, Egypt

    Guest Relations
    June 2007 - October 2007 · 5 months

    Maintain high standards of quality control and restaurant service, dealing with customer complaints and issues. Assists in handling all phases of guest/tour arrivals, include meeting group tour escorts, tour check-in, collecting money and fees, sales excursion, economic management, arrival and departures. Collaboration with corresponding agency (NTS / Armony Travel) and hotel structure

Education

  • Restaurant Revenue Management

    eCornell | Online Learning by Cornell University

    July 2021 - October 2021

    Restaurant Revenue Management, Menu Design and Engineering, Optimizing Restaurant Space and Pricing, Managing Meal Duration and Reservations, Building Demand During Slow Periods.

  • Advanced Sake Sommelier JAPAN

    SSA Sake Sommelier Association - Tokyo, Japan

    February 2019 - February 2019

    Unique first-hand experience of sake making with tōji Visits to carefully-selected breweries in various parts of Japan Special lectures by Japanese sake experts Special sake evenings with brewers and specialists

  • Westminster Kingsway College - Hospitality and Tourism Management - London, United Kingdom

    November 2018 - November 2018

    F&B Innovation Program

  • Food & Beverage Manager

    ALMA - Parma, Italy

    May 2018 - July 2019

    Management of Restaurant and Hotel Human Resources Marketing and customer care Organization and technique Restaurant and Hotel laws Product and environment culture

  • Certified Sake Sommelier

    SSA Sake Sommelier Association - Milan, Italy

    October 2017 - October 2017

  • WSET 3 Sake

    Wine & Spirit Education Trust - London, United Kingdom

    February 2017 - February 2017

  • WSET 2 Award in Wine and Spirits

    Wine & Spirit Education Trust - London, United Kingdom

    June 2016 - June 2016

    The factors influence wine style, the key white and black grape varieties and their characteristics. o The important wine-producing regions of the world in which these grapes are grown o The production of sparkling, sweet, and fortified wines, label terminology. o Food and wine pairing principles, the principal categories of spirits and liqueurs. o Describe wine using the WSET Level 3 Systematic Approach to Tasting Wine (SAT)

  • Diploma AIS

    AIS - Piedmont, Italy

    September 2015 - June 2016

    Sommelier Diploma AIS - Associazione Italiana Sommelier o Technical skills of wine service, matching wines with food. o Tasting and evaluating wine, practices in the vineyard and wine making procedures. o The grape varieties, origins, specific wine making procedures and classifications for all the major wines of the world. o The production, raw materials and flavours of Spirits and liqueurs

  • Diploma Liceo Artistico

    High School Diploma Teatro Nuovo - Turin, Italy

    September 1999 - July 2004

    Architecture, art history, figured design, painting disciplines

Languages

4 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • Chinese

    Notions

  • French

    Notions

Personal information

Nationalities

  • Italian

Driving License

Yes

Skills

9 skills

  • Adaptability
  • Computer literacy
  • Conflict Resolution
  • Critical thinking / Problem Solving
  • hendle complaints
  • Leadership / organize priority and delegate
  • Perform under pressure
  • Positive attitude
  • Team player

Additional Information

1 information shared

  • linkedin.com/in/lorenzo-aussello-04121087

Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Antonella Francolino
Luxury Private Estate Concierge presso Reale Immobili Spa
Enrico Marmo
Chef executive at Arborina relais
View 11 connections
Following
Dorchester Collection
Dorchester Collection
London, United Kingdom
RMC Asia
RMC Asia
Bangkok, Thailand
Hakkasan Group
Hakkasan Group
London, United Kingdom
Other members
Melissa Pavan
London, United Kingdom
Martino Selleri
London, United Kingdom
Davide Oliviero
London, United Kingdom
Alberto Cernigliaro
London, United Kingdom
Gennaro Carbonetti
Barrow-in-Furness, United Kingdom
View more
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