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Graduated in Science and Culture of Gastronomy and Food Service in Italy, and then awarded with a Master’s Degree in International Hotel and Tourism Management at Oxford Brookes University, I am an enthusiastic hospitality professional, with a strong passion for food and travelling. My studies abroad allowed me to achieve a professional fluency in the English language as well as cultural acclimatization and solid adaptation skills.
I am a determined, self-motivated person that works hard and ethically in order to achieve my personal goals. Alongside with this self and personal commitment, I consider teamwork one of my greatest key qualities: working in a team discloses my confident, communicative and persuasive side that enables the team to enhance teambuilding, communication and efficiency in order attain high business performance. I am able to create a work environment of trust and enthusiasm by confidently manage and train my staff. I strongly believe in this persistent and flexible approach, and to the mutually beneficial achievements of business objectives and personal goals. I am adaptable to challenging situations and I enjoy competition as self-improvement. I am a good team worker able to act and make decisions under pressure, remaining calm and calculative in order to effectively cope with problems. I am punctual and well organized and I always make plans ahead in order to have a real control of my time. Flexibility, communication, team leadership, organization, stress management and problem solving are among my top qualities.
The development of my academic knowledge alongside with my work experience has been my first goal during these years, with the scope of achieve a solid preparation and effectiveness for a managerial role in the hospitality industry. I am currently looking for a graduate scheme/internship in office/administration in Hospitality Companies.
D&D London - London, United KingdomF&B serviceMarch 2018 - Now · 9 months
Floor Manager at Radici Restaurant Duties and Responsibilities: - Setting up and closing down daily shifts, and working alone on shifts when required. - Train, motivate, discipline, direct, and supervise new restaurant staff. - Deal with suppliers (Payments, Invoices, Stock Checking) - Assist F&B Department and Events Department in the maximisation of profits - Handle complaints and make prompt and effective service recovery; - Ensure standards are being followed in accordance with the company policies and procedures. - Develop training programs to ensure high degree of staff F&B knowledge and professionalism; - Deal with Inventory and breakage control, as well as monthly and annual stock count;
D&D London - London, United KingdomF&B otherMarch 2017 - February 2018 · 12 months
Management Training with DandD London Restaurants Group at Radici Restaurant The one-year graduate scheme at DandD London Restaurants entailed a training in all the different FoH departments of Radici restaurant: Reception: answer the phone for enquiries; take bookings via phone; update the reservation system (OpenTable); Transfer email reservations on OpenTable; Menu Printing; Events Planning. Bar: prepare and serve beverages to customers, achieved wine and spirits knowledge (WSET level2), performed monthly stock counting, daily opening and closing of the bar department. Floor: followed DandD of service in order to deliver excellent levels of customer service. Manage the service during lunch and dinner by efficiently delegate staff. Office: Compiling with different aspects of the restaurant administration: - HR: staff rotas, staff hours, staff evaluation and training documents; - Finance: Cash Ups, annual stock counting, sales analysis, orders, payments, invoices; -Marketing: Events, Competitive set Analysis, Set menus and Meal Deals, Social Media, Menu - Operations/IT: Opening/Closing Checklists, cleaning schedules, food safety guidelines; Epos System, OpenTable, Evac System.
Sandflames Ltd - London, United KingdomF&B otherMarch 2015 - August 2015 · 7 months
Skills and duties: Coping under pressure: Serve customers, maintaining excellent levels of customer service even during busy periods. Attention to details: Managed the bar and the kitchen in line with health and safety regulations. Ensure that the floor, the bar and the stock areas were clean and well maintained. Responsibility: setting up and closing down daily shifts; working alone on shifts when required, taking stock counts. Train and supervise new restaurant or bar staff. Deal with suppliers (Payments, Invoices, Stock Checking). Customer service: Supervise quality of service and food, advising customers on products, dealing with enquiries and complaints in person and on the phone. Hard Work: Ability to work long hours (also overtime) and retain attention to detail and passion for food service and great customer service. Open-Minded: Ability to work with people with a different background accepting cultural diversity.
Assistant F&B Manager
F&deGroup - Padua, ItalyF&B otherMay 2013 - September 2013 · 5 months
University Internship: Food and Beverage Manager Assistant (NH Hotels Mantegna –FedeGroup Company – Padua) Skills and duties: Willingness to help/learn: Help the manager with accounting, sales plan, inventory and stock. Leadership: Train, guide and supervise new restaurant staff. Commitment and passion: worked for two and half months for free (unpaid internship) with the purpose of learn more about the Hospitality Industry and have a coherent and self-developing experience in this field.
Camping Marina di Venezia - Lido di Jesolo, ItalyF&B otherJune 2011 - September 2011 · 4 months
Skills and Duties: Flexibility: Serve customers, adapting and maintaining excellent levels of customer service whether facing long queues as well as non-busy periods. Health and Safety: Managed the bar and the kitchen in line with health and safety regulations (HACCP certification gained during the period); Diligence: Ensure that the bar area was stocked and well maintained. Working alone on shifts when required. Teamwork: ability to effectively work with a group of people.
Msc Degree in International Hotel and Tourism Management
Oxford Brookes University - Hospitality and Tourism Management - Oxford, United KingdomSeptember 2015 - December 2016
Modules included: - Marketing Across Cultures - Managing People Across Cultures - Revenue Management - Corporate Risk Governance - Strategic Financial Management - Mentoring and Leadership Development - Contemporary Issues in the Hospitality Industry - Research Methods
Dott. in Scienze e Cultura della Gastronomia e della Ristorazione
Università degli Studi di Padova - Padua, ItalySeptember 2010 - July 2013
Participation to the "Innovation Room" project: 5enses - 3rd Place
Enter the INNovation Room https://www.youtube.com/watch?v=NQYr02XeACw
Meet the INNovation Students: https://www.youtube.com/watch?v=CYEaeyY8j14
INNovation Room Project: 5enses https://www.youtube.com/watch?v=mx-QnTR1mCk
Participation to the Leadership Hospitality Week, Barcelona 2016