Lorenzo Foglietta

Lorenzo Foglietta

Server Trainer at Hard Rock Cafe
Lives in Rome, Italy
over 6 months ago

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About me

Enthusiastic server with four years experience in hospitality and
restaurants. Proficient in working collaboratively and maximizing
satisfaction. Able to build rapport with peers and customers alike.

Experience

4 years and 10 months

  • Server Trainer

    Hard Rock Cafe - Rome, Italy

    F&B service
    October 2017 - Now · 1 year and 5 months

    - Trained new employees on all aspects of the restaurant. Oversaw their activity during their trial period • Proficiently manage table while keeping an eye of food deliveries, seating loads, and customer services issues to inform management or host staff of problems • Assist management with customer services issues, staff concerns, and duty assignment • Regularly checked on guest to ensure satisfaction with each food course and beverage • Appropriately suggested additional items to customers to increase restaurant sales • Effectively communicated with kitchen staff regarding customers allergies dietary needs, and other special requests • Kept tables clean and free of trash and cleaned dining areas in between guest

  • Server

    The Walt Disney Company - Orlando, FL, United States

    F&B service
    October 2016 - July 2017 · 10 months

    ● Suggest the menù, the specials at tables and check the allergies with manager ● Received food and drinks orders and delivered to the table and assisted customers. ● Checked the satisfaction of the guest during the service ● Helped host staff arrange tables, manage seating and handle services issues. ● Taking care of the guest payments ● Collaborated with kitchen to speed up food delivery and optimize delivery speed (hot/cold expeditor )

  • Pizza Maker

    Fantasy Pizza - Rome, Italy

    F&B service
    June 2014 - September 2016 · 2 years and 4 months

    ● Dough preparation for bakery products ( Bread - Pizza ) ● Cooking and seasoning pizza ● Skill in public service as a banquist ● Order filling ingredients

  • Clothing Shop Assistant

    Pull & Bear - Rome, Italy

    Retail
    March 2014 - May 2014 · 4 months

    ● Reorder the store during the day ● Customer support on size and fit ● Control of changing room ● Storage of the magazine

Education

  • High School Culinary Degree

    Tor Carbone - Rome, Italy

    September 2007 - May 2012

Languages

2 languages

  • Italian

    Native or fluent

  • English

    Full professional

Skills

8 skills

  • Able to work long shift and as many shift as neede
  • Excellent Problem Solving
  • Exellent communication
  • Neat, clean, and professional appearance
  • Proficient in Italian and English
  • Team worker able to adapt in different situation
  • Upbeat, friendly and positive
  • Work flexible hours
Following
COMO Metropolitan London
London, United Kingdom
The Langham, London
London, United Kingdom
Jumeirah at Saadiyat Island Resort - Jumeirah Group
Saadiyat Island, Abu Dhabi, United Arab Emirates
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