Lorenzo Foglietta

Server Trainer at Hard Rock Cafe

Lives in Rome, Italy

over 6 months ago

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About me

Enthusiastic server with four years experience in hospitality and
restaurants. Proficient in working collaboratively and maximizing
satisfaction. Able to build rapport with peers and customers alike.

Experience

4 years and 10 months

Server Trainer

Hard Rock Cafe - Rome, Italy

F&B service

October 2017 - Now · 1 year and 5 months

- Trained new employees on all aspects of the restaurant. Oversaw their activity during their trial period • Proficiently manage table while keeping an eye of food deliveries, seating loads, and customer services issues to inform management or host staff of problems • Assist management with customer services issues, staff concerns, and duty assignment • Regularly checked on guest to ensure satisfaction with each food course and beverage • Appropriately suggested additional items to customers to increase restaurant sales • Effectively communicated with kitchen staff regarding customers allergies dietary needs, and other special requests • Kept tables clean and free of trash and cleaned dining areas in between guest
Server

The Walt Disney Company - Orlando, FL, United States

F&B service

October 2016 - July 2017 · 10 months

● Suggest the menù, the specials at tables and check the allergies with manager ● Received food and drinks orders and delivered to the table and assisted customers. ● Checked the satisfaction of the guest during the service ● Helped host staff arrange tables, manage seating and handle services issues. ● Taking care of the guest payments ● Collaborated with kitchen to speed up food delivery and optimize delivery speed (hot/cold expeditor )
Pizza Maker

Fantasy Pizza - Rome, Italy

F&B service

June 2014 - September 2016 · 2 years and 4 months

● Dough preparation for bakery products ( Bread - Pizza ) ● Cooking and seasoning pizza ● Skill in public service as a banquist ● Order filling ingredients
Clothing Shop Assistant

Pull & Bear - Rome, Italy

Retail

March 2014 - May 2014 · 4 months

● Reorder the store during the day ● Customer support on size and fit ● Control of changing room ● Storage of the magazine