Lorenzo Monaco

Lorenzo Monaco

Restaurant Manager at “InterContinental Hotel & Resort”
Lives in Milan, Italy

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About me

My name is Lorenzo Monaco,
As you can resume from my work path, I have gained a significant experience in the HO.RE.CA. industry and in particular in the restaurant sector, covering all the roles for carrying out the activities, specializing definitively in the figure of manager. Complete my profile capacity to problem solving, customer orientation and a strong attitude towards interpersonal relationships, thanks also to a strong multiculturality developed in my all career with the perfect knowledge of the English language.

Specialties: Catering / Food & Beverage
Financial Control
New Openings and Refurbishment
Training and Coaching
Ops management
Banqueting

Experience

13 years and 7 months

  • Restaurant Manager

    “InterContinental Hotel & Resort” - Abu Dhabi, United Arab Emirates

    F&B service
    January 2018 - March 2019 · 1 year and 3 months

    Following the standards of IHG IMEA R&B Action Plan ( Profit, Sales&Cost Discipline, Aggressive Marketing, Highly Trained Team, Appealing Design, Delivering and WOW Guest Service, Great Food and Drinks) Manage a high volume restaurant by improving all controllable costs, thereby maximising financial performance. Working toghether with the sales/marketing team in order to constantly generate promotional campains, set operational goals and plans to achieve budgets. Review monthly P&L statement. Liaising with the Head Chef and the Chef Executive to discuss and develop the menus and ensure efficient food service and quality ingredients. Also responsible for effectively developing, managing and leading the restaurant service team (11 people )to provide excellent service by conducting briefings and daily audit, creating shift schedules, training and evaluate food service crew performance. Ability to create a great atmosphere & be a inspirational host by ensuring cleanliness of the restaurant, maintaining high standard quality hygiene, health and safety, advising customers on wine/food selection, overseeing client bookings & reservations. Immediately manage all concerns, complaints and questions from customers.

  • Restaurant Manager

    "Basara" Venezia & Milano - Milan, Italy

    F&B service
    March 2017 - November 2017 · 10 months

    Focusing on both brands belonging to the main holding. Delivery, Take away, Catering, Restaurant operations. Being co-founder of « BASARA » Independent Delivery Concept. Main website composed by full menu-payments-advertising banners, technologically advanced packaging, mobile App with relative clients history preferences. Marketing and promotion through social media and events. Manage and coordinate both restaurants by improving all controllable costs throughout accurate inventory opperations, thereby maximising financial performance directly reporting to the owner. Focused on the development of the brand and the continuous growth of the product. Supervise promotional campains, events and marketing operations. Ensuring toghether with the Head Chef food offer and quality ingredients. Responsible of effectively managing and training the restaurant team to provide excellent service. Maintaining high standards quality hygiene. Advising customers on wine/food selection. Manage all concerns and complaints from guests.

  • Restaurant and start up manager

    "Nikkei Fusion Restaurant" - Milan, Italy

    F&B service
    February 2016 - January 2017 · 1 year

    Conduct and establish market index together with the owning company, build up detailed business product plan, accurate research of close competitors, restyling of the interior design, acquisition of job licenses, assembling equipments regarding kitchen and service stations, hire and train staff members, create and finalize food & beverage menu, promote and develop the concept all around the web network. Manage and coordinate the restaurant by improving all controllable costs throughout accurate inventory opperations, thereby maximising financial performance directly reporting to the owner. Focused on the development of the brand and the continuous growth of the product. Supervise promotional campains, events and marketing operations. Ensuring toghether with the Head Chef food offer and quality ingredients. Responsible of effectively managing and training the restaurant team to provide excellent service. Maintaining high standards quality hygiene. Advising customers on wine/food selection. Manage all concerns and complaints from guests.

  • Restaurant Manager of a StartUp Project

    "Mezzalibbra Burger and Bakery" & “Peperino Pizza & Grill” - Udine, Italy

    F&B service
    January 2014 - February 2016 · 2 years and 2 months

    Conduct and establish market index together with the owning company, build up detailed business product plan, accurate research of close competitors, restyling of the interior design, acquisition of job licenses, assembling equipments regarding kitchen and service stations, hire and train staff members, create and finalize food & beverage menu, promote and develop the concept all around the web network. Manage and coordinate both restaurants by improving all controllable costs throughout accurate inventory opperations, thereby maximising financial performance directly reporting to the owner. Focused on the development of the brand and the continuous growth of the product. Supervise promotional campains, events and marketing operations. Ensuring toghether with the Head Chef food offer and quality ingredients. Responsible of effectively managing and training the restaurant team to provide excellent service. Maintaining high standards quality hygiene. Advising customers on wine/food selection. Manage all concerns and complaints from guests.

  • Assistant Manager / Restaurant Manager

    “Roomersz Bar” - Trieste, Italy

    F&B service
    March 2011 - November 2013 · 2 years and 10 months

    Provide administrative and operational support. Manage food preparation, serve, collect payments, manage the cash register, maintain supplies, provide customer support and train new employees. A spirit of teamwork, leadership, resilience, customer service orientation, knowledge of food management and good communication skills have been fundamental in my work growth. As a restaurant manager my main goal was to to ensure that the restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business.

  • Room Service Attendant / F&B Attendant

    Hotel Hassler - Rome, Italy

    F&B service
    September 2008 - December 2010 · 2 years and 4 months

    Provided exceptional costumer services to hotel guests and restaurant guests. Assisted with running food and refilling beverages in the restaurant dining room, banquets and private parties. Demonstrated the ability to interact with customers from diverse cultures and backgrounds by expressing great communication skills and promoting sales. Demonstrated organization and ability to handle stressful situations. Visually monitor and take corrective action to ensure food quality and service standards are met.

  • Flight attendant

    “Blue Panorama SpA” & “Neos SpA” & “EuroflySpA” - Rome, Italy

    F&B service
    January 2005 - May 2008 · 3 years and 5 months

    Provide outstanding customer service to all passengers and ensure passenger and cabin safety. Assist during boarding and deboarding, demonstrate safety equipment and procedures. Sell and serve beverages, meals and snacks, and attend to passenger needs throughout flight duration. Comply with company policies and federal regulations.

Education

  • Hospitality Management

    European international school of Hospitality - Naples, Italy

    March 2014 - May 2015

    Knowledge on hospitality management procedures and F&B operational and techical skills

  • Diploma

    PIO XI - Rome, Italy

    September 1999 - July 2004

    Liceo Classico

Languages

3 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • Spanish

    Limited working

Personal information

Nationalities

  • Italian

Date of birth

August 21st 1985

Skills

12 skills

  • Client care
  • • Excellent Communication Skills.
  • F&B Managment
  • HACCP certification
  • Leadership
  • Master Hospitality Management-Professional Trainin
  • organizational skills management
  • Problem solving
  • Service client
  • strong attitude to international relations
  • Team Building
  • training knowledge
Connections
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Following
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Atlanta, GA, United States
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