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A 25 years old highly motivated, adaptable, Greek, with two seasons of experience in hospitality in a five stars resort and an involvement of 2 years as a public relations agent in a retail company in the Sales & Marketing sector, studying Forestry & Management of environment with 4 years intership background.
Alongside with very multi-tasking, adaptive, team player skills where i had the opportunity to activate in various working environments excited to pursue a career in
Sani Resort - Thessaloniki, GreeceFront Office receptionApril 2017 - Now
-Oracle Hospitality Opera program. -Welcoming-Escorting guests to their rooms and showing all hotel facilities. -Complaint Handling. -Telephone Operator. -Responsible for arrivals and departure procedures. -Coordinate with other hotel departments the readiness of the rooms. -Suites inspection (Room checks). -Cashier management and closure. -Able to adapt in a multi-task environment.
Guest Relations Agent
Sani Resort - Thessaloniki, GreeceFront Office conciergeApril 2016 - October 2016
-Welcome guests keeping highest standards of hospitality service. -Listen and proactively plan/work on meeting all guests’ travel, entertainment and daily needs/requests. -Inform guests on all Hotel events and different outlets available for their daily entertainment (Bars, Restaurants, Spa, sports etc.). -Make reservations where needed. -Assist in any other Guest Relations or Front Office task as assigned by the Front Office & Guest Relations Manager. -Complaint Handling-Action-Compensation. -Following up, taking feedback on daily basis of guests satisfaction.
Sales & Marketing
ZILOS LTD - Nicosia, CyprusRetailNovember 2010 - March 2011
Set up new website in collaboration with web developers. Event-Promotion organizer. Correspondence with major companies such as Sony,SanDisk,Konami,Disney for the best outcome on promoting relevant products in local retailing exposition events
Aristotle University of Thessaloniki - Hospitality and Tourism Management - Thessaloniki, GreeceOctober 2010 - Now
GreekNative or fluent100%
- Ability to multitask
- Always willing to helpout
- bell boy experience
- Excellent guest relation
- Front office reception
- Handling cash
- Handling complaints
- Handling guest
- PMS OPERA
- Stong team work
- Worked with kids