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A Front Office Management Professional with 11 years of prolific experience from well-known hotel brands like Starwood group of hotels & resorts (Aloft Chennai & Le Meridien Ahmedabad), Accor (Pullman London St. Pancras), The Lalit Group of Hotels (Lalit Ashok, Bengaluru), Pride Group of Hotels (Ahmedabad) and more. My recent association was with Woods At Sasan, Gujarat as Front Office Manager. I possess rich experience in Guest Service, Office Management, Manpower Planning, Budgeting, Resource Optimisation, Guest Satisfaction, Cross Functional Coordination, Staff Administration and Operation, Strategic Planning, Training & Recruitment, Procedure & Systems, Product Quality Assurance, Quality & Hygiene and Digital Marketing.
To describe myself in a nutshell, I am hardworking, ready to take up any challenge of life abreast with the latest trends and a team leader and a team player with excellent communication skills; academically proficient with Diploma in Hotel Management from Gujarat Institute of Hotel Management & Tourism, Baroda (INDIA). I am seeking a challenging job that would synergize my skills and knowledge with the objectives of the organisation. A responsible, reliable and committed worker, I will give my best both as a part of a team and working independently.
Front Office Manager
Hycinth by Sparsa - Thiruvananthapuram, IndiaManagementMay 2018 - November 2018 · 7 months
• Heading the front desk as well as reservation operations. • Working in close co-ordination with unit sales team to optimize revenue. • Handling OTA’s (Domestic & International platforms) of the unit. • Formulate and implement policies, procedures and various operational strategies of the front office department while adherence to the regulatory requirements and hospitality norms. • Overseeing operational functions consistent with the strategic plan, fiscal budget and the short term and long term profitability objectives. • Monitoring the delivery standards and measurement of guest services.
Front Office Manager
1000 Hotels and Resorts Pvt Ltd - Sasan Gir, IndiaManagementMay 2017 - April 2018 · 12 months
3 years Program In Hotel Management
Gujarat Institute Of Hospitality Management - Vadodara, IndiaMarch 2014 - March 2017
GujaratiNative or fluent100%
SindhiNative or fluent100%
HindiNative or fluent100%
EnglishNative or fluent100%
- Budgeting & Forecasting
- Cost control
- Guest satisfaction
- Guest service oriented
- Manpower planning
- Resource Optimization