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About me
Hospitality Management Bachelor Degree, postgraduate in Business, Finances and Value Generation and with nine years of experience in the hotel industry. I’m passionate about working with people and I’ve grown inside the hotel and tourism industry, therefore I’ve chosen the Hospitality Management to act professionally in this area.
As I’ve developed my activities, knowledge and experiences in my career in hotels, I’ve discovered my passion in the business/administrative area, this one already got my interest in my first graduation classes. I’ve realized that I appreciate and I have ease to deal with processes management, routine organization and methods, identification of flaws and opportunities, elaboration of development strategies, creating financial template frames and assistance in the financial area.
At the year two thousand and twenty-one, in order to develop and improve my skills, I’ve started the MBA in Business, Finances and Value Generation. Currently, I perform activities that I identify with, and I expect to develop myself even more, improving my knowledge in business, and finances, not only in the hotel industry, but also in other companies where I can develop, learn and collaborate.
Experience
7 years and 11 months
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Administrative and Marketing
Ilha dos Lobos Inn - Torres, Brazil
AdministrationApril 2020 - Now · 4 yearsFinancial administrative control; cash flow; elaboration of spreadsheets; budgets and performance reports. Social media, advertising, event design and development of strategies for revenue growth and customer loyalty.
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Guset Relation
Club Med Grand Massif Samoens - Samoëns, France
Guest RelationsDecember 2019 - March 2020 · 4 monthsCheck-in and check-out procedures; emails; analysis and organization of documents; responsible for VIP's guests and loyalty program; solve problems related to all sectors of the resort or ski station; address guests' doubts; contact insurance companies and airlines to align guest needs.
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Traffic Assistant
Club Med Rio das Pedras - Mangaratiba, Brazil
LogisticsApril 2018 - December 2018 · 9 monthsCheck reservations; organize arrivals and departures; scheduling of cars, vans and buses; align passengers' needs with company suppliers; coordinate the team of porters and valets; control of scheduled and canceled flights and contact with airline companies to solve passenger problems.
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Receptionist
Club Med Rio das Pedras - Mangaratiba, Brazil
ReceptionNovember 2017 - March 2018 · 5 monthsCheck-in and check-out procedures; cash operation; sales; analysis and organization of documents; solve guests demands; coordination of housing units together with housekeeping and maintenance; provide information on resort services.
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Reception and Housekeeping Internship
Cravo e Canela Inn - Canela, Brazil
ReceptionJuly 2015 - December 2015 · 6 monthsCheck-in and check-out procedures; explain tourist information to the guests; assist in cleaning the rooms and organizing the laundry.
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Housekeeping Internship
Laje de Pedra Hotel - Canela, Brazil
HousekeepingJuly 2015 - December 2015 · 6 monthsAssist the housekeeper in coordinating the maids and inspecting housing units.
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F&B Internship
Wish Serrano Hotel & Resort - Gramado, Brazil
F&B serviceFebruary 2015 - June 2015 · 5 monthsAssist in the preparation of main dishes and desserts; check the breakfast needs and make the necessary replacements; prepare the tables' mise en place for the next shift; receive guests in specialty restaurants, direct them and help them with their doubts.
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Receptionist
Ilha dos Lobos Inn - Torres, Brazil
ReceptionDecember 2013 - January 2015 · 1 year and 2 monthsCheck-in and check-out procedures; bookings; emails; sales; attend all guests' demands; organize housing units cleaning schedule; control consume and expenses; organize internal documents.
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Operational Attendant
Brazil's Bank - Torres, Brazil
Customer ServiceDecember 2012 - March 2013 · 4 monthsSummer job. Assist customers to use bank's services; solve doubts and direct them to the correct attendance.
Education
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MBA - Business, Finances and Value Generation
Pontificia Universidad Catolica - Porto Alegre, Brazil
June 2021 - July 2022 -
Hospitality Management Bachelor Degree
Castelli Escola Superior de Hotelaria - Canela, Brazil
February 2015 - December 2016
Languages
4 languages
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Portuguese
Native or fluent
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English
Full professional
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French
Professional working
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Spanish
Professional working
Personal information
Nationalities
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Brazilian
Date of birth
April 05th 1994
Driving License
Yes
Skills
6 skills
- Adaptable,flexible
- Good communicator
- Sociable
- Strong hospitality
- Very creative
- Very organized
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