Luana Rosa

Luana Rosa

Administrative and Marketing at Ilha dos Lobos Inn
Lives in Torres, Brazil

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About me

Hospitality Management Bachelor Degree, postgraduate in Business, Finances and Value Generation and with nine years of experience in the hotel industry. I’m passionate about working with people and I’ve grown inside the hotel and tourism industry, therefore I’ve chosen the Hospitality Management to act professionally in this area.

As I’ve developed my activities, knowledge and experiences in my career in hotels, I’ve discovered my passion in the business/administrative area, this one already got my interest in my first graduation classes. I’ve realized that I appreciate and I have ease to deal with processes management, routine organization and methods, identification of flaws and opportunities, elaboration of development strategies, creating financial template frames and assistance in the financial area.

At the year two thousand and twenty-one, in order to develop and improve my skills, I’ve started the MBA in Business, Finances and Value Generation. Currently, I perform activities that I identify with, and I expect to develop myself even more, improving my knowledge in business, and finances, not only in the hotel industry, but also in other companies where I can develop, learn and collaborate.

Experience

7 years and 11 months

  • Administrative and Marketing

    Ilha dos Lobos Inn - Torres, Brazil

    Administration
    April 2020 - Now · 4 years

    Financial administrative control; cash flow; elaboration of spreadsheets; budgets and performance reports. Social media, advertising, event design and development of strategies for revenue growth and customer loyalty.

  • Guset Relation

    Club Med Grand Massif Samoens - Samoëns, France

    Guest Relations
    December 2019 - March 2020 · 4 months

    Check-in and check-out procedures; emails; analysis and organization of documents; responsible for VIP's guests and loyalty program; solve problems related to all sectors of the resort or ski station; address guests' doubts; contact insurance companies and airlines to align guest needs.

  • Traffic Assistant

    Club Med Rio das Pedras - Mangaratiba, Brazil

    Logistics
    April 2018 - December 2018 · 9 months

    Check reservations; organize arrivals and departures; scheduling of cars, vans and buses; align passengers' needs with company suppliers; coordinate the team of porters and valets; control of scheduled and canceled flights and contact with airline companies to solve passenger problems.

  • Receptionist

    Club Med Rio das Pedras - Mangaratiba, Brazil

    Reception
    November 2017 - March 2018 · 5 months

    Check-in and check-out procedures; cash operation; sales; analysis and organization of documents; solve guests demands; coordination of housing units together with housekeeping and maintenance; provide information on resort services.

  • Reception and Housekeeping Internship

    Cravo e Canela Inn - Canela, Brazil

    Reception
    July 2015 - December 2015 · 6 months

    Check-in and check-out procedures; explain tourist information to the guests; assist in cleaning the rooms and organizing the laundry.

  • Housekeeping Internship

    Laje de Pedra Hotel - Canela, Brazil

    Housekeeping
    July 2015 - December 2015 · 6 months

    Assist the housekeeper in coordinating the maids and inspecting housing units.

  • F&B Internship

    Wish Serrano Hotel & Resort - Gramado, Brazil

    F&B service
    February 2015 - June 2015 · 5 months

    Assist in the preparation of main dishes and desserts; check the breakfast needs and make the necessary replacements; prepare the tables' mise en place for the next shift; receive guests in specialty restaurants, direct them and help them with their doubts.

  • Receptionist

    Ilha dos Lobos Inn - Torres, Brazil

    Reception
    December 2013 - January 2015 · 1 year and 2 months

    Check-in and check-out procedures; bookings; emails; sales; attend all guests' demands; organize housing units cleaning schedule; control consume and expenses; organize internal documents.

  • Operational Attendant

    Brazil's Bank - Torres, Brazil

    Customer Service
    December 2012 - March 2013 · 4 months

    Summer job. Assist customers to use bank's services; solve doubts and direct them to the correct attendance.

Education

  • MBA - Business, Finances and Value Generation

    Pontificia Universidad Catolica - Porto Alegre, Brazil

    June 2021 - July 2022

  • Hospitality Management Bachelor Degree

    Castelli Escola Superior de Hotelaria - Canela, Brazil

    February 2015 - December 2016

Languages

4 languages

  • Portuguese

    Native or fluent

  • English

    Full professional

  • French

    Professional working

  • Spanish

    Professional working

Personal information

Nationalities

  • Brazilian

Date of birth

April 05th 1994

Driving License

Yes

Skills

6 skills

  • Adaptable,flexible
  • Good communicator
  • Sociable
  • Strong hospitality
  • Very creative
  • Very organized
Connections
Ana Clara Vida
Assistant Manager at Pousada Pé da Mata
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
View 20 connections
Following
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Taj Dubai
Dubai, United Arab Emirates
Mercure Dubai Barsha Heights
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View more
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