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6 yrs as check in agent/customer service
Hotel Lancelot - Rome, ItalyAdministration & GeneralMarch 2018 - Now · 11 months
Check in and check out, basic knowledge of bar tending, breakfast preparation. Basic knowledge of Protel.
Must! - Rome, ItalyF&B kitchenJanuary 2018 - Now · 1 year and 1 month
Check in Agent
Alitalia Compagnia Aerea Italiana SpA - Fiumicino, ItalyCustomer ServiceAugust 2011 - Now · 7 years and 6 months
Lost&found agent, check-in agent, customer care and satisfaction, back office, priority Lounge assistance, dealing with different cultures and background, ability to work under pressure, time management.
Master in hotel management
Up Level School of Management - Rome, ItalyMay 2018 - November 2018
ItalianNative or fluent100%