Luca Fiorani

Luca Fiorani

F&B Team Member Operative at The Royal Horseguards Hotel
Lives in London, United Kingdom
over 6 months ago

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A polite, well spoken and hard working waiter with experience of working in a busy restaurant environment looking after the needs of customers. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team.
Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities.

Experience

  • F&B Team Member Operative

    The Royal Horseguards Hotel - London, United Kingdom

    Other
    December 2013 - Now · 4 years and 12 months

    Providing a warm welcome for customers. Receive food & drink orders & serve customer requests to the standards required. Serving dishes to customers at tables. Learning the names of & building relationships with regular customers. Ensure timely delivery of all food & beverage items to customers. Understand menu content and keeping up to date with any menu changes. Making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner.

Education

  • Master

    Bocconi University - Milan, Italy

    September 2018 - Now

    Food and Beverage management

  • Food and Beverage Manager

    Team Management - Rome, Italy

    February 2018 - October 2018

  • Restaurant Management Diploma

    New Skills Academy - London, United Kingdom

    January 2018 - August 2018

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Catering
  • F&B management
  • Guest-focused
  • HACCP
  • Planning menu
  • Pre-opening a restaurant
  • Strong hospitality
Following
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