Luca Fiorani

Room Service Manager at Hotel Principe di Savoia by Dorchester Collection

Lives in Milan, Italy

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About me

A polite, well spoken and hard working waiter with experience of working in a busy restaurant environment looking after the needs of customers. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team.
Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities.

Experience

14 years and 4 months

Room Service Manager

Hotel Principe di Savoia by Dorchester Collection - Milan, Italy

F&B service

April 2019 - Now · 9 months
Restaurant Manager

H2C - Milan, Italy

F&B service

November 2018 - January 2019 · 3 months
F&B Team Member Operative

GLH - London, United Kingdom

F&B service

December 2013 - November 2018 · 5 years

Providing a warm welcome for customers. Receive food & drink orders & serve customer requests to the standards required. Serving dishes to customers at tables. Learning the names of & building relationships with regular customers. Ensure timely delivery of all food & beverage items to customers. Understand menu content and keeping up to date with any menu changes. Making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner.
F&B Supervisor

La Fiamma - London, United Kingdom

F&B service

April 2012 - September 2013 · 1 year and 6 months
Restaurant Manager

Hotel Executive 4* - Milan, Italy

F&B service

July 2009 - July 2010 · 1 year and 1 month
F & B Manager

Palazzo Calderari - Milan, Italy

F&B service

July 2008 - July 2009 · 1 year and 1 month
F&B Manager

Relais La Colombara - Piacenza, Italy

F&B service

January 2007 - July 2008 · 1 year and 7 months
Restaurant Manager

Balzer - Piacenza, Italy

F&B service

September 2003 - January 2007 · 3 years and 5 months

Education

Master

Bocconi University - Milan, Italy

September 2018 - December 2018

Food and Beverage management
Food and Beverage Manager

Team Management - Rome, Italy

February 2018 - October 2018
Restaurant Management Diploma

New Skills Academy - London, United Kingdom

January 2018 - August 2018