Luca Fiorani

Luca Fiorani

Room Service Manager at Hotel Principe di Savoia by Dorchester Collection
Lives in Milan, Italy

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About me

A polite, well spoken and hard working waiter with experience of working in a busy restaurant environment looking after the needs of customers. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team.
Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities.

Experience

14 years and 4 months

  • Room Service Manager

    Hotel Principe di Savoia by Dorchester Collection - Milan, Italy

    F&B service
    April 2019 - Now · 9 months

  • Restaurant Manager

    H2C - Milan, Italy

    F&B service
    November 2018 - January 2019 · 3 months

  • F&B Team Member Operative

    GLH - London, United Kingdom

    F&B service
    December 2013 - November 2018 · 5 years

    Providing a warm welcome for customers. Receive food & drink orders & serve customer requests to the standards required. Serving dishes to customers at tables. Learning the names of & building relationships with regular customers. Ensure timely delivery of all food & beverage items to customers. Understand menu content and keeping up to date with any menu changes. Making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner.

  • F&B Supervisor

    La Fiamma - London, United Kingdom

    F&B service
    April 2012 - September 2013 · 1 year and 6 months

  • Restaurant Manager

    Hotel Executive 4* - Milan, Italy

    F&B service
    July 2009 - July 2010 · 1 year and 1 month

  • F & B Manager

    Palazzo Calderari - Milan, Italy

    F&B service
    July 2008 - July 2009 · 1 year and 1 month

  • F&B Manager

    Relais La Colombara - Piacenza, Italy

    F&B service
    January 2007 - July 2008 · 1 year and 7 months

  • Restaurant Manager

    Balzer - Piacenza, Italy

    F&B service
    September 2003 - January 2007 · 3 years and 5 months

Education

  • Master

    Bocconi University - Milan, Italy

    September 2018 - December 2018

    Food and Beverage management

  • Food and Beverage Manager

    Team Management - Rome, Italy

    February 2018 - October 2018

  • Restaurant Management Diploma

    New Skills Academy - London, United Kingdom

    January 2018 - August 2018

Languages

2 languages

  • Italian

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Italian

Date of birth

April 12th 1969

Driving License

Yes

Skills

7 skills

  • Catering
  • F&B management
  • Guest-focused
  • HACCP
  • Planning menu
  • Pre-opening a restaurant
  • Strong hospitality
Connections
Valentina Puzio
Commis de cuisine (extra) at Hotel Principe di Savoia by Dorchester Collection
Cristina Manole
Sales Executive at Solverde Casinos & Hotéis
Following
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