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About me
I am a passionate hotelier, providing authentic service and high quality standards. Creativity, adaptability and joy are basic characteristics of my behavior towards guests and team members. Respect and warmth are my guidelines and principles.
Experience
10 years and 3 months
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Assistant Hotel Manager
Louis Hotel München - Munich, Germany
ManagementOctober 2018 - Now · 5 years and 6 monthsManaging Rooms Division , Quality, Training, Revenue and Reservations - Managing the departments Front Office and Housekeeping - Control of rooms efficiency - Budget planning and analysis - Project Management - Staffing and Staff-Development - Creating Business relations with external partners
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Front Office Manager
Louis Hotel München - Munich, Germany
ReceptionAugust 2016 - September 2017 · 1 year and 2 months- Control and improvements of all Front Office processes and duties - Room-allocation and VIP Guest relation - Shift-management, complaint handling and guest relation - Employee-management, Trainings, increasing job-satisfaction and productivity
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Assistant Front Office Manager
Andaz Amsterdam Prinsengracht - Amsterdam, Netherlands
ReceptionSeptember 2015 - August 2017 · 2 years- Control and improvements of all Front Office processes and duties - Room-allocation and VIP Guest relation - Shift-management, complaint handling and guest relation - Project Management and introduction of cross-departmental systems - Staffing and Staff-Development - Employee-management, Trainings, increasing job-satisfaction and productivity - Creating Business relations with partners
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Teamleader Front Office
Park Hyatt Zurich - Zürich, Switzerland
ReceptionJanuary 2013 - August 2015 · 2 years and 8 monthsTeamleader Front Office, Management level - Duty Manager (weekdays) - Night Manager (replacement during summer month 2014 and when absent)
Education
Languages
3 languages
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German
Native or fluent
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English
Full professional
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Spanish
Notions
Personal information
Nationalities
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German
Work Permits
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European Union
Date of birth
November 11th 1987
Driving License
Yes
Skills
6 skills
- budgetisation
- Maintennce technician
- People leadership
- Revenue
- Team motivator
- Very creative
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