Lucile Rannou

Lucile Rannou

Deputy Hotel Manager at Pillows Grand Hotel Place Rouppe
Lives in Brussels, Belgium

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About me

Currently looking for a new challenge within Europe and hotel management. Ambitious, motivated, hard-working and creative, I am seeking for new opportunities in Food & Beverage or Operational management.

Experience

7 years and 1 month

  • Deputy Hotel Manager

    Pillows Grand Hotel Place Rouppe - Brussels, Belgium

    Management
    September 2018 - Now · 1 year and 4 months

    Was fully in charge of the hotel - under a cluster management Implemented Pillows Standards in all the operational departments and reorganized fully the Front Office and F&B departments Assisted very closely the Cluster Hotel Manager on daily projects Managed the HODs with a constant follow-up of every department Supervised daily the Operational teams (directly in charge of FO and F&B) Supervised revenue, financial and budget strategy, end of the year reports Took care of the guest satisfaction and welcome procedures

  • Deputy General Manager

    Tarcin Forest Resort & Spa, MGallery by Sofitel - Sarajevo, Bosnia and Herzegovina

    Management
    January 2018 - August 2018 · 8 months

    Implemented Accor Standards in each department Reorganized the Sales department with a new strategy Assisted very closely the General Manager on daily projects Replaced the General Manager in case of absence Managed the HODs with a constant follow-up of every department Supervised daily the Food & Beverage department Supervised action plans to boost reservations and guest satisfaction

  • Operations Manager in charge of F&B

    Tarcin Forest Resort & Spa, MGallery by Sofitel - Sarajevo, Bosnia and Herzegovina

    F&B other
    August 2017 - December 2017 · 5 months

    Participated in the pre-opening and opening phases of the hotel Created the entire Food & Beverage concept, set-ups, menus and recipes Recruited the teams Conducted regular trainings to the teams Was in charge of Opera, Micros and MC Control set-ups Was chosen by the F&B Council Eastern Europe to become a Sub- Council member

  • Fast Track - Sofitel Luxury Management training program

    Sofitel Hotels and Resorts - El Paso, TX, United States

    Management Trainee
    August 2015 - July 2017 · 2 years

    Worked in three different hotels, countries and departments as a Manager or Assistant HOD to reinforce my managerial skills: Century Old Town Prague - MGallery by Sofitel, Czech Republic, sixmonth training as Assistant Manager in charge of Quality & Guest satisfaction Sofitel Budapest Chain Bridge, Hungary, six-month training as Marketing & PR manager (with a Sales intensive training), Assistant to F&B Director for six months Sofitel Wroclaw Old Town, Poland, six-month training as Executive Assistant to General Manager

  • Assistant Quality Manager trainee

    Pullman Charles de Gaulle Airport - Paris, France

    Guest Relations
    June 2014 - October 2014 · 5 months

  • Banquet trainee

    Beau-Rivage Palace Lausanne - Lausanne, Switzerland

    Catering
    January 2013 - December 2013 · 1 year

  • F&B Trainee

    Villareal & Urban, Derby Hotels Collection - Madrid, Spain

    F&B service
    April 2012 - August 2012 · 5 months

  • Front Office Trainee

    Ibis London Excel - London, United Kingdom

    Front Office reception
    November 2010 - May 2011 · 7 months

  • Housekeeping Trainee

    Le Prince de Galles - Paris, France

    Housekeeping
    January 2010 - February 2010 · 2 months

  • Room service trainee

    Hôtel Le Crillon - Paris, France

    F&B service
    December 2009 - January 2010 · 2 months

Education

Currently studying

Languages

4 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

  • Italian

    Notions

Personal information

Nationalities

  • French

Date of birth

January 30th 1992

Driving License

Yes

Skills

10 skills

  • Adaptable and reliable
  • Autonome et responsable
  • Autonomous
  • Creative
  • - dynamique
  • - Highly responsible
  • Honesty and loyalty
  • I am a quick learner,
  • Self-organised
  • Very ambitious
Connections
Mathieu Lombard
Junior Operations Manager at Meininger Hotels
Viktor Liu
F&B Trainee at Kempinski Hotels
Following
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