Lucile Rannou

Lucile Rannou

Deputy Hotel Manager at Pillows Grand Hotel Place Rouppe
Lives in Brussels, Belgium
over 6 months ago

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Currently looking for a new challenge within Europe and hotel management. Ambitious, motivated, hard-working and creative, I am seeking for new opportunities in Food & Beverage or Operational management.

Experience

  • Deputy Hotel Manager

    Pillows Grand Hotel Place Rouppe - Brussels, Belgium

    Management
    September 2018 - Now · 4 months

    Implemented Pillows Standards in all the operational departments and reorganized fully the Front Office and F&B departments Assisted very closely the General Manager on daily projects Managed the HODs with a constant follow-up of every department Supervised daily the F& and the Maintenance departments Supervised action plans to boost guest satisfaction

  • Deputy General Manager

    Tarcin Forest Resort & Spa, MGallery by Sofitel - Sarajevo, Bosnia and Herzegovina

    Management
    January 2018 - August 2018 · 8 months

    Implemented Accor Standards in each department Reorganized the Sales department with a new strategy Assisted very closely the General Manager on daily projects Replaced the General Manager in case of absence Managed the HODs with a constant follow-up of every department Supervised daily the Food & Beverage department Supervised action plans to boost reservations and guest satisfaction

  • Operations Manager in charge of F&B

    Tarcin Forest Resort & Spa, MGallery by Sofitel - Sarajevo, Bosnia and Herzegovina

    F&B other
    August 2017 - December 2017 · 5 months

    Participated in the pre-opening and opening phases of the hotel Created the entire Food & Beverage concept, set-ups, menus and recipes Recruited the teams Conducted regular trainings to the teams Was in charge of Opera, Micros and MC Control set-ups Was chosen by the F&B Council Eastern Europe to become a Sub- Council member

  • Fast Track - Sofitel Luxury Management training program

    Sofitel Hotels and Resorts - El Paso, TX, United States

    Management Trainee
    August 2015 - July 2017 · 1 year and 12 months

    Worked in three different hotels, countries and departments as a Manager or Assistant HOD to reinforce my managerial skills: Century Old Town Prague - MGallery by Sofitel, Czech Republic, sixmonth training as Assistant Manager in charge of Quality & Guest satisfaction Sofitel Budapest Chain Bridge, Hungary, six-month training as Marketing & PR manager (with a Sales intensive training), Assistant to F&B Director for six months Sofitel Wroclaw Old Town, Poland, six-month training as Executive Assistant to General Manager

  • Assistant Quality Manager trainee

    Pullman Charles de Gaulle Airport - Paris, France

    Guest Relations
    June 2014 - October 2014 · 5 months

  • Banquet trainee

    Beau-Rivage Palace Lausanne - Lausanne, Switzerland

    Catering
    January 2013 - December 2013 · 12 months

  • F&B Trainee

    Villareal & Urban, Derby Hotels Collection - Madrid, Spain

    F&B service
    April 2012 - August 2012 · 5 months

  • Front Office Trainee

    Ibis London Excel - London, United Kingdom

    Front Office reception
    November 2010 - May 2011 · 7 months

  • Housekeeping Trainee

    Le Prince de Galles - Paris, France

    Housekeeping
    January 2010 - February 2010 · 2 months

  • Room service trainee

    Hôtel Le Crillon - Paris, France

    F&B service
    December 2009 - January 2010 · 2 months

Education

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • Italian
    Notions
    20%

Skills

  • Adaptable and reliable
  • Autonome et responsable
  • Autonomous
  • Creative
  • - dynamique
  • - Highly responsible
  • Honesty and loyalty
  • I am a quick learner,
  • Self-organised
  • Very ambitious
Connections
Mathieu Lombard
Adjoint Directeur des Opérations at SomnOO
Viktor Liu
F&B Trainee at Kempinski Hotels
Following
The Standard, London
London, United Kingdom
Other members
Apolline Addor
Lausanne, Suisse
Damien Brunin
Gent, Belgium
Vincent Lanoy
Paris, France
Carl Julien
Geneva, Switzerland
Andreas Schmit
Platja d'Aro, Spain
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