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About me
A courteous, polite and well-spoken hotel receptionist who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable and having the ability to promote hotel facilities and maximize sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests
Experience
6 years and 4 months
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Receptionist
La Réserve Genève Hotel & Spa - Geneva, Switzerland
ReceptionMarch 2019 - Now · 5 years and 2 months -
Front Desk Receptionist
Hilton Sorrento Palace - Sorrento, Italy
ReceptionApril 2018 - September 2018 · 6 monthsManage room reservations using a computerized reservations system. Answer telephone calls and transfers these to guest rooms. Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests. Deal with complaints and problems.
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Task Force Front Desk Receptionist
Hilton Munich Airport - Munich, Germany
ReceptionNovember 2017 - January 2018 · 3 months -
Front Office Agent
Hilton Sorrento Palace - Sorrento, Italy
ReceptionMay 2017 - October 2017 · 6 monthsWelcoming guests to the hotel in a polite, friendly and helpful manner. Check out departing guests using the hotel’s accounting system. Being a point of contact for guests should they have any queries. Dealing with and resolving guests complaints.
Education
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Bachelor's degree in German and Russian language
Università degli studi di Napoli "L'Orientale" - Naples, Italy
September 2011 - April 2015 -
High school degree in languages: English, French and German
High School "Publio Virgilio Marone" - Meta, Italy
September 2006 - June 2011
Languages
5 languages
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Italian
Native or fluent
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French
Full professional
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English
Full professional
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German
Professional working
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Russian
Notions
Personal information
Nationalities
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Italian
Date of birth
April 03rd 1991
Driving License
Yes
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