Join Hosco and view Lucrezia's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
A courteous, polite and well-spoken hotel receptionist who is highly eﬀicient and has excellent organizational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable and having the ability to promote hotel facilities and maximize sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and eﬀectively and also find suitable solutions to meet the needs of guests
Front Desk Receptionist
Hilton Sorrento Palace - Sorrento, ItalyFront Office receptionApril 2018 - September 2018 · 6 months
Manage room reservations using a computerized reservations system. Answer telephone calls and transfers these to guest rooms. Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests. Deal with complaints and problems.
Task Force Front Desk Receptionist
Hilton Munich Airport - Munich, GermanyFront Office receptionNovember 2017 - January 2018 · 3 months
Front Office Agent
Hilton Sorrento Palace - Sorrento, ItalyFront Office receptionMay 2017 - October 2017 · 6 months
Welcoming guests to the hotel in a polite, friendly and helpful manner. Check out departing guests using the hotel’s accounting system. Being a point of contact for guests should they have any queries. Dealing with and resolving guests complaints.
Bachelor's degree in German and Russian language
Università degli studi di Napoli "L'Orientale" - Naples, ItalySeptember 2011 - April 2015
High school degree in languages: English, French and German
High School "Publio Virgilio Marone" - Meta, ItalySeptember 2006 - June 2011
ItalianNative or fluent100%