Lucrezia Ristorato

Lucrezia Ristorato

Front Desk Receptionist at Hilton Sorrento Palace
Lives in Geneva, Switzerland
over 6 months ago

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A courteous, polite and well-spoken hotel receptionist who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable and having the ability to promote hotel facilities and maximize sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests

Experience

  • Front Desk Receptionist

    Hilton Sorrento Palace - Sorrento, Italy

    Front Office reception
    April 2018 - September 2018 · 6 months

    Manage room reservations using a computerized reservations system. Answer telephone calls and transfers these to guest rooms. Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests. Deal with complaints and problems.

  • Task Force Front Desk Receptionist

    Hilton Munich Airport - Munich, Germany

    Front Office reception
    November 2017 - January 2018 · 3 months

  • Front Office Agent

    Hilton Sorrento Palace - Sorrento, Italy

    Front Office reception
    May 2017 - October 2017 · 6 months

    Welcoming guests to the hotel in a polite, friendly and helpful manner. Check out departing guests using the hotel’s accounting system. Being a point of contact for guests should they have any queries. Dealing with and resolving guests complaints.

Education

  • Bachelor's degree in German and Russian language

    Università degli studi di Napoli "L'Orientale" - Naples, Italy

    September 2011 - April 2015

  • High school degree in languages: English, French and German

    High School "Publio Virgilio Marone" - Meta, Italy

    September 2006 - June 2011

Languages

  • Italian
    Native or fluent
    100%
  • French
    Professional working
    60%
  • English
    Professional working
    60%
  • German
    Limited working
    40%
  • Russian
    Notions
    20%
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