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About me
What is truly exciting about Hospitality is the ability to create long lasting memories for people. Guests often enter an establishment with specific expectations. To be able to exceed these guest expectations while showcasing company culture and leaving them longing for their next visit; that is what makes each day in Hospitality memorable for me as a Special Events Manager.
Experience
7 years and 11 months
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Special Events Manager
Metropolitan Hospitality Group - Washington, DC, United States
EventFebruary 2019 - Now · 5 years and 2 monthsManaging the events program for all Metropolitan Hospitality Group's Washington DC Restaurants (Four Locations) | Building and Implementing communication and execution tool for private events | Determine sales expectations and sales goals for private events | continuously updating systems to reduce response time and to ensure lead retention
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Restaurant Manager
Matchbox Food Group - Arlington, VA, United States
F&B ManagementApril 2017 - January 2019 · 1 year and 10 monthsSupervise restaurant staff during hours of operations | Consistently work towards exceeding daily, weekly and quarterly sales and labor projections | Reinforce restaurant policies regarding the handling of cash, property, products and equipment | Coordinate activity between heart of house and front of the house ensure all service standards expectations are met | Troubleshoot and solve problems and concerns in order to maintain positive guest experiences | Interview, coach and mentor team members | Facilitate new hire training and continuing education classrooms | Apply and promote positive and team service-oriented atmosphere | Overseas and manage private dining setup and execution.
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Training Coordinator + Dining Room Supervisor
Matchbox Food Group - Washington, DC, United States
Human ResourcesMay 2016 - April 2017 · 1 yearFacilitate seven-day training for all front of house new hires | Schedule and assign each front of house trainee to appropriate restaurant trainer | Lead new team members food and beverage classes at multiple restaurant locations | Build and implement note taking and study aids for front of house trainees | Provide one-on-one tutoring for trainees | Communicate all training proceedings and trainees progress to front of house and heart of house managers | Facilitate seven-day training for all front of house new hires | Schedule and assign each front of house trainee to appropriate restaurant trainer | Lead new team members food and beverage classes at multiple restaurant locations | Build and implement note taking and study aids for front of house trainees | Provide one-on-one tutoring for trainees | Communicate all training proceedings and trainees progress to front of house and heart of house managers.
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Event Coordinator
Matchbox Food Group - Washington, DC, United States
EventOctober 2016 - January 2017 · 4 monthsReported to Director of Sales and Events | Respond to guest private dining inquiries for eleven restaurant locations | Assist with negotiating and finalizing of contract terms | Meet with guests for food tasting and sight visits | Supervise setup and execution of private events at restaurant locations.
Education
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Miracosta College - Oceanside, CA, United States
August 2012 - April 2013Certification for Medical Administration: Billing and Coding.
Languages
2 languages
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English
Full professional
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French
Professional working
Personal information
Nationalities
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American
Skills
7 skills
- Excellent interpersonal
- Great customer service
- Oral communication
- Private events
- Strong computer skills
- Strong hospitality
- Strong time management
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