Ludwine Johnson

Ludwine Johnson

Special Events Manager at Metropolitan Hospitality Group
Lives in Washington, DC, United States

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About me

What is truly exciting about Hospitality is the ability to create long lasting memories for people. Guests often enter an establishment with specific expectations. To be able to exceed these guest expectations while showcasing company culture and leaving them longing for their next visit; that is what makes each day in Hospitality memorable for me as a Special Events Manager.

Experience

7 years and 11 months

  • Special Events Manager

    Metropolitan Hospitality Group - Washington, DC, United States

    Event
    February 2019 - Now · 5 years and 2 months

    Managing the events program for all Metropolitan Hospitality Group's Washington DC Restaurants (Four Locations) | Building and Implementing communication and execution tool for private events | Determine sales expectations and sales goals for private events | continuously updating systems to reduce response time and to ensure lead retention

  • Restaurant Manager

    Matchbox Food Group - Arlington, VA, United States

    F&B Management
    April 2017 - January 2019 · 1 year and 10 months

    Supervise restaurant staff during hours of operations | Consistently work towards exceeding daily, weekly and quarterly sales and labor projections | Reinforce restaurant policies regarding the handling of cash, property, products and equipment | Coordinate activity between heart of house and front of the house ensure all service standards expectations are met | Troubleshoot and solve problems and concerns in order to maintain positive guest experiences | Interview, coach and mentor team members | Facilitate new hire training and continuing education classrooms | Apply and promote positive and team service-oriented atmosphere | Overseas and manage private dining setup and execution.

  • Training Coordinator + Dining Room Supervisor

    Matchbox Food Group - Washington, DC, United States

    Human Resources
    May 2016 - April 2017 · 1 year

    Facilitate seven-day training for all front of house new hires | Schedule and assign each front of house trainee to appropriate restaurant trainer | Lead new team members food and beverage classes at multiple restaurant locations | Build and implement note taking and study aids for front of house trainees | Provide one-on-one tutoring for trainees | Communicate all training proceedings and trainees progress to front of house and heart of house managers | Facilitate seven-day training for all front of house new hires | Schedule and assign each front of house trainee to appropriate restaurant trainer | Lead new team members food and beverage classes at multiple restaurant locations | Build and implement note taking and study aids for front of house trainees | Provide one-on-one tutoring for trainees | Communicate all training proceedings and trainees progress to front of house and heart of house managers.

  • Event Coordinator

    Matchbox Food Group - Washington, DC, United States

    Event
    October 2016 - January 2017 · 4 months

    Reported to Director of Sales and Events | Respond to guest private dining inquiries for eleven restaurant locations | Assist with negotiating and finalizing of contract terms | Meet with guests for food tasting and sight visits | Supervise setup and execution of private events at restaurant locations.

Education

  • Miracosta College - Oceanside, CA, United States

    August 2012 - April 2013

    Certification for Medical Administration: Billing and Coding.

Languages

2 languages

  • English

    Full professional

  • French

    Professional working

Personal information

Nationalities

  • American

Skills

7 skills

  • Excellent interpersonal
  • Great customer service
  • Oral communication
  • Private events
  • Strong computer skills
  • Strong hospitality
  • Strong time management
Connections
Jeremiah Jeremy
Engineering contractor at Hyatt Place Boca Raton (Boca’s First Downtown Hotel Entering Construction)
Avineshwaran Shanmugasundaram
asst team waiter at Carnival Cruise Line
David Porredon Pagador
Guest Relations Associate at Ikos Andalusia
Following
Dorchester Collection
Dorchester Collection
London, United Kingdom
Manotel Hotel Group Geneva Vienna House
Vienna House
Vienna, Austria
Other members
Sabine Krause
Los Angeles, CA, United States
Ana Marques
Florida City, FL, United States
Raquel Martinez
Miami Beach, FL, United States
Peter Laufer
Washington, DC, United States
Brian Blake
San Diego, CA, United States
View more
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