Ludwine Johnson

Ludwine Johnson

Restaurant Manager at Matchbox Food Group
Lives in Arlington, VA, United States
over 6 months ago

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What is truly exciting about Hospitality is the ability to create long lasting memories for people. Guests often enter an establishment with specific expectations. To be able to exceed these guest expectations while showcasing company culture and leaving them longing for their next visit; that is what makes each day in Hospitality memorable for me as a Restaurant Manager.

Experience

  • Restaurant Manager

    Matchbox Food Group - Arlington, VA, United States

    F&B service
    April 2017 - Now · 1 year and 8 months

    Supervise restaurant staff during hours of operations | Consistently work towards exceeding daily, weekly and quarterly sales and labor projections | Reinforce restaurant policies regarding the handling of cash, property, products and equipment | Coordinate activity between heart of house and front of the house ensure all service standards expectations are met | Troubleshoot and solve problems and concerns in order to maintain positive guest experiences | Interview, coach and mentor team members | Facilitate new hire training and continuing education classrooms | Apply and promote positive and team service-oriented atmosphere | Overseas and manage private dining setup and execution.

  • Assistant Private Events Coordinator

    Matchbox Food Group - Washington, DC, United States

    F&B service
    October 2016 - January 2017 · 4 months

    Respond to guest private dining inquiries for eleven restaurant locations | Assist with negotiating and finalizing of contract terms | Meet with guests for food tasting and sight visits | Supervise setup and execution of private events at restaurant locations.

  • Dining Room Supervisor

    Matchbox Food Group - Washington, DC, United States

    F&B service
    August 2016 - April 2017 · 9 months

    Supervise front-of-house staff during hours of operations at multiple restaurant locations | Work closely with management to reinforce restaurant policies regarding the handling of cash, property, products and equipment | Assign servers sections according to strength to ensure consistent fast and efficient service | Coordinate activity between heart of house and front of the house to ensure efficient service | Troubleshoot and solve problems and concerns in order to maintain positive guest experiences.

  • Training Coordinator

    Matchbox Food Group - Washington, DC, United States

    F&B service
    May 2016 - April 2017 · 12 months

    Facilitate seven-day training for all front of house new hires | Schedule and assign each front of house trainee to appropriate restaurant trainer | Lead new team members food and beverage classes at multiple restaurant locations | Build and implement note taking and study aids for front of house trainees | Provide one-on-one tutoring for trainees | Communicate all training proceedings and trainees progress to front of house and heart of house managers.

Education

  • Medical Insurance Specialist/Medical Biller

    Miracosta College - Oceanside, CA, United States

    August 2012 - April 2017

Languages

  • English
    Full professional
    80%
  • French
    Professional working
    60%

Skills

  • Excellent interpersonal
  • Great customer service
  • Oral communication
  • Private events
  • Strong computer skills
  • Strong hospitality
  • Strong time management
Connections
Avineshwaran Shanmugasundaram
asst team waiter at Carnival Cruise Line
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