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Costa Cruises - Genoa, ItalyF&B serviceMarch 2010 - August 2017 · 7 years and 7 months
The F&B Director onboard is acting as Deputy Hotel Director. Prime responsible for all F&B operations onboard, 15 service areas ( restaurants, bars, kitchens and room service ) up to 5000 passengers, leading a F&B team of more than 400 members. Responsible for safety at workplace, Health and sanitation, equipment maintenance, and pest management. Ensuring company service standard and SOPs are in place and properly followed. Coaching and training of personnel, management of passenger complaints. Ensuring full compliance with intenational labour regulation. As deputy Hotel Director supervision and full support to all other department managers such us housekeeping, enterteinment, tour office, front desk, admnistrative office, security,
SALES & MARKETING DIRECTOR
CAPO DEI GRECI HOTEL RESORT & SPA - Taormina, ItalySales & MarketingNovember 2007 - February 2009 · 1 year and 4 months
Hotel with 200 rooms, conference center with 5 meeting rooms up to 600 guests, with 1000 sqm SPA. Responsable of pricing strategy, hote rate grid, budgeting and negotiation and contract singnage with tour operators and consortia, Supervision of all insite events ( MICE ). management and accounting of all DMC and PCO Participation of all international fares to present worlwide the property.
instituto canario de turismo - Santa Cruz de Tenerife, SpainFebruary 2018 - December 2018
MASTER EN DIRECIÓN DE EMPRESAS DE TURISMO Y OCIO
hotel & Tourism diploma
Istituto tecnico Professionale turistico alberghiero - Formia, ItalySeptember 1986 - August 1991
ItalianNative or fluent100%