Luigi Luzi

Luigi Luzi

Front Office Manager at LDC Hotels
Lives in Cioccaro, Italy

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Experience

4 years and 1 month

  • Front Office Manager

    LDC Hotels - Cioccaro, Italy

    Front Office reception
    March 2019 - Now · 10 months

  • Chief Concierge

    Relais Borgo Santo Pietro - Monticiano, Italy

    Front Office concierge
    March 2018 - November 2018 · 10 months

    • Protel PMS • "Le Chiavi d'Oro" FAIPA • Responsible for operating and development of Concierge services • Problem solver, management of complaints and compliments • Responsible for internal and external transfer service, by car or helicopter • VIP Concierge • I refer to the GM and Front Office Manager • Check in / Check out • Tour creation • Member of "Relais&Chateaux" • Member of "Virtuoso" • Member of "American Express Fine Hotels&Resorts" • Member of "Visa Luxury Hotel Collection" • Member of "Residenze d'Epoca" • 20 guestrooms and suites

  • Concierge Supervisor

    Forte Village - Pula, Italy

    Front Office concierge
    May 2017 - October 2017 · 6 months

    • Micros Opera • "Le Chiavi D'Oro" FAIPA • Management of a team of 4 people • Responsible for operating and development of Concierge services • Problem solver, management of complaints and compliments • VIP Concierge • Shift Leader • I refer to the Room Division Manager • The Best Hotel of the World 2017 • Member of the "Leading Hotels of the World" • Member of "Virtuoso" • 783 guestrooms and suites

  • Night Manager

    PalazzinaG - Venice, Italy

    Front Office reception
    November 2016 - March 2017 · 5 months

    • Protel PMS • "Le Chiavi D'Oro" FAIPA • Creation of Venetian Association "Les Clefs D'Or" FAIPA • Redefinition and creation of new night shift standards • Night Auditor • Front desk agent • 25 guestrooms and suites

  • Front Office Ambassador

    Il Salviatino - Florence, Italy

    Front Office concierge
    April 2016 - October 2016 · 7 months

    • Protel PMS • Concierge • "Le Chiavi D'Oro" FAIPA • Front desk agent • Night auditor • Butler service • 45 guestrooms and suites • Virtuoso Member • Legend - Preferred Hotels & Resorts

  • Doorman - Pre-Opening

    Falisia, a Luxury Collection Resort & Spa - Sistiana, Italy

    Front Office concierge
    July 2015 - January 2016 · 7 months

    • Micros Opera • Pre-opening team • Start up team • Control and supervision of the other 3 Doormen • 65 guestrooms and suites

  • Doorman

    Grand Hotel Plaza - Rome, Italy

    Front Office concierge
    January 2015 - June 2015 · 6 months

    • 200 guestrooms and suites

Education

  • Political Science and International Relations

    University of Camerino - Camerino, Italy

    September 2011 - July 2015

Languages

2 languages

  • Italian

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Italian

Work Permits

  • European Union

Driving License

Yes

Skills

13 skills

  • Concierge
  • English Fluent
  • Front desk management
  • Front Office
  • Front Office manager
  • Front Of House
  • Hospitality
  • Hotel
  • Micros Opera
  • Night Manager
  • Pre opening
  • Protel PMS
  • Tourism
Connections
Andrea Tiozzo
Managing Director presso Golfo del Sole Hotel & Holiday Resort
Daniele Maiellaro
Chef de Rang at Four Seasons Hotels and Resorts
Maria Viviana Scarcella
Guest Relations Shift Leader presso Rosewood Castiglion del Bosco
View 18 connections
Following
Pellicano Hotels
Porto Ercole, Italy
NH Hotels
Milan, Italy
Other members
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Florence, Italy
Lorenzo Bosio
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Andrea Bortolussi
Friuli-Venezia Giulia, Italy
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