Luigi Luzi

Luigi Luzi

Concierge at Borgo Santo Pietro Group
Lives in Chiusdino, Italy
over 6 months ago

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Experience

  • Concierge

    Borgo Santo Pietro Group - Pisa, Italy

    Front Office concierge
    March 2018 - Now

    • Protel PMS • "Le Chiavi d'Oro" FAIPA • Responsible for operating and development of Concierge services • Problem solver, management of complaints and compliments • Responsible for internal and external transfer service, by car or helicopter • VIP Concierge • I refer to the GM and Front Office Manager • Check in / Check out • Tour creation • Member of "Relais&Chateaux" • Member of "Virtuoso" • Member of "American Express Fine Hotels&Resorts" • Member of "Visa Luxury Hotel Collection" • Member of "Residenze d'Epoca" • 20 guestrooms and suites

  • Concierge Supervisor

    Forte Village Resort - Pula, Italy

    Front Office concierge
    May 2017 - October 2017

    • Micros Opera • "Le Chiavi D'Oro" FAIPA • Management of a team of 4 people • Responsible for operating and development of Concierge services • Problem solver, management of complaints and compliments • VIP Concierge • Shift Leader • I refer to the Room Division Manager • The Best Hotel of the World 2017 • Member of the "Leading Hotels of the World" • Member of "Virtuoso" • 783 guestrooms and suites

  • Night Manager

    PalazzinaG - Venice, Italy

    Front Office reception
    November 2016 - March 2017

    • Protel PMS • "Le Chiavi D'Oro" FAIPA • Creation of Venetian Association "Les Clefs D'Or" FAIPA • Redefinition and creation of new night shift standards • Night Auditor • Front desk agent • 25 guestrooms and suites

  • Front Office Ambassador

    Il Salviatino - Florence, Italy

    Front Office concierge
    April 2016 - October 2016

    • Protel PMS • Concierge • "Le Chiavi D'Oro" FAIPA • Front desk agent • Night auditor • Butler service • 45 guestrooms and suites • Virtuoso Member • Legend - Preferred Hotels & Resorts

Education

  • Political Science and International Relations

    University of Camerino - Camerino, Italy

    September 2011 - July 2015

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Concierge
  • English Fluent
  • Front Office
  • Hospitality
  • Hotel
  • Micros Opera
  • Night Manager
  • Pre opening
  • Protel PMS
  • Tourism
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