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I am a courteous, polite and well-spoken person, who posesses a great team spirit and outstanding passion in providing highest standards of hospitality and services to the guests.
Coming from a sports background, that gave me the education of a team player and taught me to respect others and their abilities in different fields.
Keen on understanding peoples needs, solving problems and quick researcher to deliver alternatives.
I see myself as a world explorer who loves to connect with different cultures and learn how unique this world can be.
I am an adventurous person so I am always looking for new things to do and discover new places.
8 years and 8 months
Firmdale Hotels - Porto, PortugalFront Office conciergeMay 2015 - March 2019 · 3 years and 11 months
Excelled in a Front Office Role; where I tailor the guests’ itineraries to their specific needs. -Front desk and guest management -Anticipate and respond to individual guest needs and preferences -Greeting guests, recommending local restaurants and attractions, creating itineraries -Assisted guests with their requests for reservations, entertainment, sightseeing, transportation and more. -Upholding security practices and prevented unauthorized entries -Strong abilityto handle diverse types of guests with courtesy and professionalism -1st Aider -Vallet parking -Departmental trainer
Receptionist / Night Auditor
Gallery Hostel - Porto, PortugalGuest RelationsApril 2013 - April 2015 · 2 years and 1 month
-Greeting guests, dealing professionally and efficiently with arrivals and check-outs -Managing payables and receivables from guests, ensuring accuracy whilst maintaining great customer care -Concierge services -Completing the night auditing procedures with accuracy and attention to detail. -Updating social network Website/Blog/Facebook/Google+
Douro e Castas Lda. - Porto, PortugalAdministration & GeneralJanuary 2012 - January 2013 · 1 year and 1 month
-Working along side the General Manager to improve operations, sales and protability -Continuous lyre viewing and managing team performance -Providing an exceptional instore experience for costumers. -Managing staff training requirements. -Organise and delegate the staff’s workload and distribution route
Wine sales specialist
El Corte Ingles - Porto, PortugalCustomer ServiceJune 2010 - November 2012 · 2 years and 6 months
Native or fluent
Native or fluent
- A team player
- Coaching & Mentoring
- Creative problem solver
- Good decision maker
- Handling guest
- Handling guest complaint
- Motivated and passionate
- On the Job training
- Strong communicator
- Strong guest care
- team managment
- Very creative