Luis Faria

Luis Faria

Concierge at Firmdale Hotels
Lives in Porto, Portugal

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About me

I am a courteous, polite and well-spoken person, who posesses a great team spirit and outstanding passion in providing highest standards of hospitality and services to the guests.

Coming from a sports background, that gave me the education of a team player and taught me to respect others and their abilities in different fields.

Keen on understanding peoples needs, solving problems and quick researcher to deliver alternatives.

I see myself as a world explorer who loves to connect with different cultures and learn how unique this world can be.

I am an adventurous person so I am always looking for new things to do and discover new places.


8 years and 8 months

  • Concierge

    Firmdale Hotels - Porto, Portugal

    Front Office concierge
    May 2015 - March 2019 · 3 years and 11 months

    Excelled in a Front Office Role; where I tailor the guests’ itineraries to their specific needs. -Front desk and guest management -Anticipate and respond to individual guest needs and preferences -Greeting guests, recommending local restaurants and attractions, creating itineraries -Assisted guests with their requests for reservations, entertainment, sightseeing, transportation and more. -Upholding security practices and prevented unauthorized entries -Strong abilityto handle diverse types of guests with courtesy and professionalism -1st Aider -Vallet parking -Departmental trainer

  • Receptionist / Night Auditor

    Gallery Hostel - Porto, Portugal

    Guest Relations
    April 2013 - April 2015 · 2 years and 1 month

    -Greeting guests, dealing professionally and efficiently with arrivals and check-outs -Managing payables and receivables from guests, ensuring accuracy whilst maintaining great customer care -Concierge services -Completing the night auditing procedures with accuracy and attention to detail. -Updating social network Website/Blog/Facebook/Google+

  • Assistant Manager

    Douro e Castas Lda. - Porto, Portugal

    Administration & General
    January 2012 - January 2013 · 1 year and 1 month

    -Working along side the General Manager to improve operations, sales and protability -Continuous lyre viewing and managing team performance -Providing an exceptional instore experience for costumers. -Managing staff training requirements. -Organise and delegate the staff’s workload and distribution route

  • Wine sales specialist

    El Corte Ingles - Porto, Portugal

    Customer Service
    June 2010 - November 2012 · 2 years and 6 months


3 languages

  • Portuguese

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Professional working

Personal information


  • Portuguese


12 skills

  • A team player
  • Coaching & Mentoring
  • Creative problem solver
  • Good decision maker
  • Handling guest
  • Handling guest complaint
  • Motivated and passionate
  • On the Job training
  • Strong communicator
  • Strong guest care
  • team managment
  • Very creative
Flávio Cruz
F&B Service and Purchasing Department Trainee at Sheraton Porto Hotel & Spa
Tiago Abreu Campos
Human Resources Manager at Maison Albar Hotels Le Monumental Palace
Sandra Ioana Sirbu
Senior Receptionist at Firmdale Hotels
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