Lulwa Marhoon

Lulwa Marhoon

Reservations Agent at W Dubai - The Palm
Lives in Bahrain

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About me

My interest in Revenue Management started when I began working as a Complex Reservations Agent in The Westin and Le Méridien City Centre Bahrain. When the Director of Revenue Management had taken maternity leave. The opportunity to learn and participate in the Daily Revenue Management task opened and was given to me. My love for numbers thrived in this environment and I look forward to the opportunity to build my Revenue Management career.
As a reservations agent I have learnt the importance of working in a team and have good communication skills.

I also have a Residence Permit for South Africa.

Experience

4 years and 2 months

  • Reservations Agent

    W Dubai - The Palm - Dubai, United Arab Emirates

    Reservations
    November 2018 - December 2019 · 1 year and 2 months

    Part of the pre-opening team, within the first 80 talent hired. Assisted in the set up of the hotel as the hotel had opened on February 1st 2019. We had started the systems on MARSHA and shall be using the EMPOWER Reservations Platform by the end of September. I have trained via the Digital Learning Platform and have started using EMPOWER Reservations Application to make reservations. Have knowledge on Balancing for MARSHA and Opera Systems. Trained on HPP and have made new Rates from start to publishing, configured the rates on Opera Systems and loaded it on OXI. I have also learnt the basics of OXI and SNOW (Service Now). Written and implemented HIDs (How It’s Done) and have implemented end of month reports for tracking. Have participated in taste testing of the restaurants and snagging of the hotel rooms to get a better understanding of the service provided to the guests and provided constructive feedback. Have recevied postive feedback via Brilliant and 100% on first BSA Audit for the hotel. Handled Group Reservations during Pre-opening for the first 3 months of operation for groups as large as 300+ Reservations for one group per night.

  • Complex Reservations Agent

    Le Meridien & The Westin Bahrain City Centre - Seef, Bahrain

    Reservations
    July 2016 - November 2018 · 2 years and 5 months

    Reservations Agent for both hotels, handling emails, phone calls and Whatsapp reservations requests. As well as assisting/training with Revenue Management tasks when the Director of Revenue went on Maternity Leave

  • Management Internship

    Art Rotana - Manama, Bahrain

    Other
    September 2015 - April 2016 · 8 months

    Completed Internship 1 – Front Office (back and front of house), Reservations, Food & Beverage

Education

  • University Diploma

    Bahrain Institute of Hospitality and Retail (BIHR)

    September 2014 - April 2017

    A study in Hospitality Management at a sister school of HTMi based in my home country where I graduated one of the top of the graduating batch

  • High School Degree

    Sacred Heart - Manama, Bahrain

    September 2009 - June 2013

    A private British School where I completed my high school education and MC’ed an auspicious event

  • Glennwood House - George, South Africa

    January 2004 - April 2009

    Middle school and high school. Entrepreneur of the year 2008 with the most successful stall at the event. A multi-cultured private school that furthered my learning and social building skills.

  • St Christopher's - Manama, Bahrain

    September 1999 - June 2004

    Kindergarten to Junior School. Allowed me the opportunity to grow in a multi-cultural environment and develop my social understanding and provided me the building blocks to form friendship from all walks of life in one of the top private British schools in the country.

Languages

4 languages

  • English

    Native or fluent

  • Afrikaans

    Limited working

  • Hindi

    Notions

  • Arabic

    Notions

Personal information

Nationalities

  • Bahraini

Date of birth

April 15th 1995

Driving License

Yes

Skills

12 skills

  • Energetic
  • Group Reservations
  • High Performance Pricing (HPP)
  • Loading and Extending Corporate Rates
  • MARSHA (Marriott Reservations Systems)
  • OneYeild
  • Opera Systems
  • Optimistic
  • Punctual
  • RMA1 Training - Shadowing - Not Certified
  • ROS & Valhalla
  • Team worker
Connections
Maher William
Reservation Agent at Meliá Desert Palm Dubai
Vikas Tewatia
Sales and service associate at Marriott international
Following
The Dorchester Hotel
London, United Kingdom
Sanderson Hotel
London, United Kingdom
Other members
Tarek Deyab
Manama, Bahrain
Habil Mabrouk
Muharraq Governorate, Bahrain
Deepak Singh
Manama, Bahrain
Bikesh Maharjan
Manama, Bahrain
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