Luna Zeidan

Luna Zeidan

Residences Executive at Emaar Hospitality Group
Lives in Riyadh, Saudi Arabia

Join Hosco and view Luna's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

Passionate hotelier seeking a position with a top-tier luxury hotel. Enthusiastic and eager to be part of a customer service-oriented team. Currently searching for a Management position

Experience

7 years and 3 months

  • Residences Executive

    Emaar Hospitality Group - Dubai, United Arab Emirates

    Rooms division
    November 2020 - Now · 3 years and 5 months

  • Management Trainee

    Fairmont Heritage Place, Ghirardelli Square - San Francisco, CA, United States

    Logistics
    August 2018 - August 2019 · 1 year and 1 month

  • Guest Services Trainee

    InterContinental Hong Kong - Hong Kong

    Guest Relations
    August 2016 - February 2018 · 1 year and 7 months

    - Lobby Ambassador: Greeting guests from the piazza and assisting with crowd management in the Lobby. -Assisting guests with their arrival and departure using OPERA -Escorting guests to their rooms and introducing several facilities of the hotel according to their preferences. -Address guests' concerns and special requests in a professional and personable manner. -Ensure guest satisfaction by following up regularly. -Introducing and registering new guests to the IHG Rewards Club Program.

  • Room Reservations Intern

    The Ritz-Carlton Dubai - Dubai, United Arab Emirates

    Reservations
    July 2017 - January 2018 · 7 months

    -Creating reservations using M.A.R.S.H.A (Wholesale bookings, direct bookings, STARS bookings, American Express bookings) -Updating reservations using OPERA -Phone etiquette and shop calls -Taking calls and actioning e-mails confirming/cancelling reservations -Dealing with Tour Operators/Travel Agencies and following up on payments -Practicing room upsells regularly -Visa requests -Calculating and creating the morning revenue reports -Lateral service - Banqueting and Events -Providing The Three Steps of Service daily -Creating WOW Stories for Guests

  • F&B Stagiare

    Hotel Beauregard - La Clusaz, France

    F&B service
    June 2015 - January 2017 · 1 year and 8 months

    4-star, full service hotel with 8.7/10 rating based on 500+ reviews (Booking.com) Key Responsibilities: - Assisting F&B Director in hosting corporate-sponsored conferences (notable guests: Bioderma, Boston Consulting Group, Hermes, and Mazaars. Responsible for Mise en Place at the venue, beverage area, and dining hall. - Mise en Place for Breakfast, Lunch, and Dinner at Hotel Beauregard restaurant (seating capacity: 200) - Hosting guests and serving "A La Carte" menu at the fine dining restaurant at Hotel Beauregard - Tending beverages to guests at the Hotel Beauregard Lounge/Bar - Conducting the induction training for incoming interns during the closing stages of internship.

Education

Languages

3 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

  • French

    Limited working

Personal information

Nationalities

  • Lebanese

Date of birth

April 06th 1996

Skills

5 skills

  • Marsha
  • Microsoft Office Skils
  • Micros POS
  • Oracle ERP
  • PMS OPERA
Connections
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Vikas Tewatia
Sales and service associate at Marriott international
Mahendra Singh Badal
SR. GSA at The Pride Hotel
View 6 connections
Following
BULGARI Resort & Residences Dubai
BULGARI Resort & Residences Dubai
Dubai, United Arab Emirates
HRC International
HRC International
Atlanta, GA, United States
One&Only; Royal Mirage, Dubai
One&Only; Royal Mirage, Dubai
Dubai, United Arab Emirates
Other members
YUE YU
Dubai, United Arab Emirates
Ana Sílvia Silva
Zürich, Switzerland
Abdul Mujeeb Naik
Dubai, United Arab Emirates
View more
Close
Update complete!

We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.

We’ve added the following information to your profile:

  • Current location
  • Profile summary
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
  • Date of birth
  • Driving License
  • Phone Number

Take a moment to look at your supercharged profile!

Close
Profile update error

We couldn’t update your profile using your CV.

We couldn’t update your profile. However, your CV has been saved.

There was an error uploading your CV.

Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.