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About me
Passionate hotelier seeking a position with a top-tier luxury hotel. Enthusiastic and eager to be part of a customer service-oriented team. Currently searching for a Management position
Experience
7 years and 3 months
-
Residences Executive
Emaar Hospitality Group - Dubai, United Arab Emirates
Rooms divisionNovember 2020 - Now · 3 years and 5 months -
Management Trainee
Fairmont Heritage Place, Ghirardelli Square - San Francisco, CA, United States
LogisticsAugust 2018 - August 2019 · 1 year and 1 month -
Guest Services Trainee
InterContinental Hong Kong - Hong Kong
Guest RelationsAugust 2016 - February 2018 · 1 year and 7 months- Lobby Ambassador: Greeting guests from the piazza and assisting with crowd management in the Lobby. -Assisting guests with their arrival and departure using OPERA -Escorting guests to their rooms and introducing several facilities of the hotel according to their preferences. -Address guests' concerns and special requests in a professional and personable manner. -Ensure guest satisfaction by following up regularly. -Introducing and registering new guests to the IHG Rewards Club Program.
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Room Reservations Intern
The Ritz-Carlton Dubai - Dubai, United Arab Emirates
ReservationsJuly 2017 - January 2018 · 7 months-Creating reservations using M.A.R.S.H.A (Wholesale bookings, direct bookings, STARS bookings, American Express bookings) -Updating reservations using OPERA -Phone etiquette and shop calls -Taking calls and actioning e-mails confirming/cancelling reservations -Dealing with Tour Operators/Travel Agencies and following up on payments -Practicing room upsells regularly -Visa requests -Calculating and creating the morning revenue reports -Lateral service - Banqueting and Events -Providing The Three Steps of Service daily -Creating WOW Stories for Guests
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F&B Stagiare
Hotel Beauregard - La Clusaz, France
F&B serviceJune 2015 - January 2017 · 1 year and 8 months4-star, full service hotel with 8.7/10 rating based on 500+ reviews (Booking.com) Key Responsibilities: - Assisting F&B Director in hosting corporate-sponsored conferences (notable guests: Bioderma, Boston Consulting Group, Hermes, and Mazaars. Responsible for Mise en Place at the venue, beverage area, and dining hall. - Mise en Place for Breakfast, Lunch, and Dinner at Hotel Beauregard restaurant (seating capacity: 200) - Hosting guests and serving "A La Carte" menu at the fine dining restaurant at Hotel Beauregard - Tending beverages to guests at the Hotel Beauregard Lounge/Bar - Conducting the induction training for incoming interns during the closing stages of internship.
Education
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BA in International Hospitality and Events Management
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
February 2018 - June 2018 -
Swiss Higher Diploma in International Hospitality and Events Management
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
February 2015 - January 2019
Languages
3 languages
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English
Native or fluent
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Arabic
Native or fluent
-
French
Limited working
Personal information
Nationalities
-
Lebanese
Date of birth
April 06th 1996
Skills
5 skills
- Marsha
- Microsoft Office Skils
- Micros POS
- Oracle ERP
- PMS OPERA
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