Luxman Nissanka

Luxman Nissanka

Front Office Manager at Centara Resorts & Spa Passikudah, Sri Lanka
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experience

  • Front Office Manager

    Centara Resorts & Spa Passikudah, Sri Lanka - Batticaloa, Sri Lanka

    Rooms division
    April 2013 - August 2018 · 5 years and 5 months

    Specialties  Guest relocation process – Overbooking  Customer – oriented approach  Planning – Organizing – P&L Budget – Forecast  Training & Staff hiring  Channel Management - OTA / CRS / E-contract  Pre-opening Specialist Duties & Responsibilities  Participated monthly credit meetings & Supported to Credit Manager / f-up payments & PM accounts with all agents (Credit/Non credit)  Provided fullest co-operation & support to all operational areas such as H/keeping, F&B, conference & events / Spa & recreations  Set up, train the team and the implement of front office procedures and practices  Develop & Implemented for mange the rooms division’s annual budget, business/marketing plan, forecast & objectives to exceeded the management targets & expectations  Conducted monthly departmental meetings & supervisor’s meetings.  Departmental Training & Development  Work in conjunction with accounting to maintain & minimize levels of account receivables  An emergency Safety & security procedures Achievements  Career Development - Professionally Qualified FO management & Reservations Qualified position Major - FO manager /Reservation Manager/Duty manager/night Managing Project & Policies Room Up-selling program Implemented Departmental Training & Developments Implemented the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees.

Languages

  • English
    Full professional
    80%
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