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Front Office Manager
Centara Resorts & Spa Passikudah, Sri Lanka - Batticaloa, Sri LankaRooms divisionApril 2013 - August 2018 · 5 years and 5 months
Specialties Guest relocation process – Overbooking Customer – oriented approach Planning – Organizing – P&L Budget – Forecast Training & Staff hiring Channel Management - OTA / CRS / E-contract Pre-opening Specialist Duties & Responsibilities Participated monthly credit meetings & Supported to Credit Manager / f-up payments & PM accounts with all agents (Credit/Non credit) Provided fullest co-operation & support to all operational areas such as H/keeping, F&B, conference & events / Spa & recreations Set up, train the team and the implement of front office procedures and practices Develop & Implemented for mange the rooms division’s annual budget, business/marketing plan, forecast & objectives to exceeded the management targets & expectations Conducted monthly departmental meetings & supervisor’s meetings. Departmental Training & Development Work in conjunction with accounting to maintain & minimize levels of account receivables An emergency Safety & security procedures Achievements Career Development - Professionally Qualified FO management & Reservations Qualified position Major - FO manager /Reservation Manager/Duty manager/night Managing Project & Policies Room Up-selling program Implemented Departmental Training & Developments Implemented the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees.