Luxman Nissanka

Luxman Nissanka

Front Office Manager at Centara Resorts & Spa Passikudah, Sri Lanka
Lives in Dubai, United Arab Emirates

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About me

A dynamic, multi-cultural work experienced professional and a passionate hotelier with 15 years of work experience, with 9 years of management experience, Including a mid-level position, overseeing the hotel operation as a MOD flow smoothly and support to meet company goals with extensive of revenue & front office performances. Professional leader, positive thinker with a principle of treating others the way they like to be treated and believing in team work. I love working with customer relations that are beyond the norms, challenging, enjoyable and adding values to my organization where I can utilize my talents / skills and learn new things

Experience

5 years and 8 months

  • Front Office Manager

    Centara Resorts & Spa Passikudah, Sri Lanka - Batticaloa, Sri Lanka

    Rooms division
    January 2013 - August 2018 · 5 years and 8 months

    Specialties  Guest relocation process – Overbooking  Customer – oriented approach  Planning – Organizing – P&L Budget – Forecast  Training & Staff hiring  Pre-opening Specialist Achievements & Career Development  Qualified in FO management  Successfully completed Pre-Opening project  Resort Up-selling Program Implemented  Been Qualified as A Reservations Manager (specialties - Sales/Revenue) Experience In Reservations Channel Management  Online Stop Sales OTA bookings Extranet  E-Contracts Hotels-Web TUI-Destimo Web Travel Agents - E-contract  Seasonal rate changes free night offers Child Policy credit & non credit  X-mas supplement Packages & Promotions Allotments Cancellations/No-show

Education

  • Hotel Management

    Sri Lanka Institute of Tourism & Hotel Management (SLITHM) - Kundasale, Sri Lanka

    January 2002 - December 2003

    Hotel & Catering Operations with specialization in Hotel Front Office Management

Languages

1 language

  • English

    Full professional

Personal information

Nationalities

  • Sri Lankan

Driving License

Yes

Skills

10 skills

  • Communication
  • Customer oriented
  • Great Up-selling Skills
  • IT proficiency
  • Knowledge of Hotel PMS
  • Performance Reviews & Training
  • Planing/ Organizing
  • P&L Budget - F
  • Pre-Opening Specialist
  • Team Leadership
Connections
Fauzia Murugi
Front Office Receptionist at Hilton Dubai Jumeirah Resort
Ahmed Ahmed
Night Manager at Kempinski Residences & Hotel Apartments Palm Jumeirah
Mohammed Faizer Nilabdeen Mohammed Ali Thajuri
Duty manager cum Night manager at Elyon Colombo Hotels
View 12 connections
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View 189894 members