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About me
Profesional del sector turístico con 13 años experiencia en atención al cliente. Capacitada para enfocar necesidades de clientes internos y externos, respetuosa, puntual, competitiva en las ventas internas, optimismo, buena aptitud para trabajar en equipo y bajo presión en la toma de decisiones.
Competencias
• Inglés – Avanzado.
• Opera PMS – Avanzado.
• Guest Relation Skills.
• Upselling Champion.
• Merge Crew From Starwood to Marriott.
• Microsoft Excel – Intermedio.
• Empatía y Comunicación
• Aprendizaje y Utilización de conocimientos.
• Check-in/check-out & Concierge Service.
Experience
7 years and 4 months
-
Recepcionista
Hotel Claris - Barcelona, Spain
ReceptionMay 2021 - Now · 2 years and 11 months -
Asistenta
Amazon - Barcelona, Spain
LogisticsOctober 2020 - May 2021 · 8 months -
-
Recepcionist
Four Points By Sheraton Barcelona Diagonal - Barcelona, Spain
ReceptionMay 2018 - May 2019 · 1 year and 1 month -
Recepcionist
Ibis Miraflores - Callao Region, Peru
ReceptionOctober 2017 - March 2018 · 6 months -
Recepcionista
Four Points by sheraton miraflores - Callao Region, Peru
ReceptionFebruary 2017 - November 2017 · 10 months -
Recepcionist
Pullman Santiago El Bosque (Ex Atton) - Callao Region, Peru
ReceptionDecember 2015 - November 2016 · 1 year
Education
-
Hoteleria y Turismo
Cenfotur - Callao Region, Peru
March 2012 - March 2015 -
Ingles Idioma
Pontificia Universidad Catolica Madre y Maestra - Santiago De Los Caballeros, Dominican Republic
June 2009 - June 2011 -
Aviacion Comercial
Professional Air
July 2008 - December 2010
Languages
4 languages
-
English
Full professional
-
Portuguese
Limited working
-
Italian
Limited working
-
Catalan
Limited working
Personal information
Nationalities
-
Peruvian
Work Permits
-
Spain
Skills
11 skills
- Atencion al publico
- Call centre operator
- DRIVE LICENSE
- Excel
- Facturación
- Front Office Concierge
- Microsoft Windows
- Micros Opera
- Opera
- Opera PMS
- Ventas
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