Lydia Goddard

Lydia Goddard

Assistant Front Office Manager at Ovolo Woolloomooloo
Lives in Sydney, Australia

Join Hosco and view Lydia's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

• Self-assured and results-driven Australian professional with more than 5 years providing high-performance marketing, customer service, and operations support in luxury hotels and a government tourism office in several countries.
- Strong dedication to process efficiencies in delivering high-impact customer service that builds professional relationships in growing a people-centric hospitality business.
- Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.
• Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
• Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Experience

9 years and 1 month

  • Assistant Front Office Manager

    Ovolo Woolloomooloo - Sydney, Australia

    Reception
    March 2018 - Now · 6 years and 2 months

  • Front Office Supervisor

    qualia, Hamilton Island - Whitsundays, Australia

    Reception
    March 2017 - March 2018 · 1 year and 2 months

  • Guest Services Manager

    Howard Johnson Tongfang Plaza Zhuji - Shaoxing, China

    Guest Relations
    April 2015 - May 2016 · 1 year and 2 months

    • Oversaw all tasks performed by the Guest Services team, gathering guest feedback and providing the Front Office Manager with monthly assessments analyzing online reviews and guest feedback, and evaluating regular hotel scores on online booking to identify areas for improvement. • Ensured that Guest Services team complied with service quality standards and performance metrics, while maintaining guest profiles and history, handling VIP arrivals, and assisting room maintenance teams during peak seasons. • Addressed customer complaints and issues on time to restore confidence and patronage.

  • Management Trainee Guest Services

    Wyndham Worldwide - Hangzhou, China

    Guest Relations
    June 2014 - April 2015 · 11 months

    • Provided administrative support, maintaining guest profiles and booking information, responding to guest enquiries with relevant information on local attractions and events, and communicating with the Front Office Manager on all matters involving guest service and hotel operations. • Completed all online training modules while assisting front office personnel and all departments at peak periods. • Collaborated with other departments and outside contacts to ensure excellent service delivery, ensuring VIPs and club guests receive special attention, inspecting all VIP rooms prior to their arrival, and welcoming VIP guests personally. • Addressed guest needs and resolved issues promptly and professionally in compliance with service quality standards. • Promoted inter-hotel sales and in-house facilities, checking billing instructions and monitoring guest credit.

Education

  • Masters of International Business

    University of Sydney - New South Wales, Australia

    January 2019 - March 2020

  • Chinese Language Program

    Zhejiang Gongshang University - Hangzhou, China

    September 2016 - Now

  • Bachelor of Business (Hospitality Management)

    Victoria University - Hospitality and Tourism Management - Parkville, Australia

    February 2010 - November 2013

Languages

2 languages

  • English

    Native or fluent

  • Chinese

    Professional working

Personal information

Nationalities

  • Australian

Work Permits

  • Australia

Date of birth

November 26th 1991

Driving License

Yes

Connections
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Gurudutt Nayak
area business head at Oyo hotels and homes
Following
The Carlton Tower Jumeirah
The Carlton Tower Jumeirah
London, United Kingdom
voco Hotel Dubai
voco Hotel Dubai
Dubai, United Arab Emirates
The Dorchester Hotel
The Dorchester Hotel
London, United Kingdom
Other members
Roland Kumire
Atlanta, GA, United States
Damiana Spera
New South Wales, Australia
Pauline Triay
New South Wales, Australia
Dusan Polic
New South Wales, Australia
Xavier-YANWEI XIE
New South Wales, Australia
View more
Close
Update complete!

We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.

We’ve added the following information to your profile:

  • Current location
  • Profile summary
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
  • Date of birth
  • Driving License
  • Phone Number

Take a moment to look at your supercharged profile!

Close
Profile update error

We couldn’t update your profile using your CV.

We couldn’t update your profile. However, your CV has been saved.

There was an error uploading your CV.

Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.