Lydia Mavale Mnene Kaghambwa

Lydia Mavale Mnene Kaghambwa

Operations Manager at Labonita Beauty Center
Lives in Dubai, United Arab Emirates
over 6 months ago

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Customer Service ~ Management ~ Sales & Marketing
Performer and result-oriented. Professional with 12+ years of progressive experience in customer service, management, sales and marketing. Instrumental in greeting guests, providing advice and guidance, answering or referring inquiries, giving instructions, solving problems and performing tasks in reception area. Proficient in developing the marketing strategies, training staff, identifying audiences, monitoring the sales performance. Demonstrates leadership, managerial skills, analytical thinking, computer proficiency, communication abilities and marketing expertise with an ability to sell.

Experience

  • Operations Manager

    Labonita Beauty Center - Dubai, United Arab Emirates

    Management
    November 2016 - Now · 2 years and 3 months

    Spa operations updating promotions and dealing with marketing activities. Hiring of staff and human resource activities. Managing day today activities in the spa and events Management for the spa. Morning briefings updating staff on their previous day performance and updating them on their target balance. Advising and doing demo trainings on how to handle a client and customer service. Product knowledge. Coaching the staff. Matching mentor and mentor among staff. Quality check for the spa. Reporting any maintainable issues and follow up. Resolving customer complains. Scheduling staff.Updating and approving holidays.

  • Spa Supervisor/Spa Incharge

    The Nail spa (Jumeira Creek Branch) - Dubai, United Arab Emirates

    Spa & Wellness
    August 2014 - August 2016 · 2 years and 1 month

    Spa In charge managing day today activities. Morning briefings updating staff on their previous day performance and updating them on their target balance. Advising and doing demo trainings on how to handle a client and customer service. Product knowledge. Coaching the staff. Matching mentor and mentor among staff. Quality check for the spa. Reporting any maintainable issues and follow up. Resolving customer complains. Scheduling staff. Updating and approving holidays.

Education

  • Regional Center for Tourism and Foreign Languages (sales & marketing)

    January 2001 - March 2002

Languages

  • Swahili
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Coaching and Mentoring
  • Customer sevice
  • Front Desk-Reception
  • Guest Service
  • Management
  • Marketing
  • Sales

Other

  • Curriculum vitae

    Informationon my career life determined and hard working lady, with respect, integrity And good communication skills always having fun and enjoying my job.

    Download the file
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