Lydia Vafiadaki

Lydia Vafiadaki

Sales & Reservations Manager at Mediterranean Management Company
Lives in Athens, Greece
over 6 months ago

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Experience

  • Sales & Reservations Manager

    Mediterranean Management Company - Athens, Greece

    Revenue Management
    April 2017 - Now

  • Reservations Agent & Reception

    The Y Hotel - Athens, Greece

    Reservations
    November 2015 - October 2016

    •Reservations Department: Corporate, group and individual bookings and offers •Front Desk: Check-in/check-out, Rooms allocation •Guest Service: Telephone calls, Guest requests prior to and after arrival •Excellent communication within the team and all departments

  • Guest Service Agent

    Starwood Hotels and Resorts Worldwide - London, United Kingdom

    Front Office reception
    March 2014 - July 2014

    • Responsible for handling high level of service for guests and groups check-ins/ check-outs and allocation of rooms • Presenting to guests and enrolling them to the “Starwood Preferred Guest” membership (SPG) • Handling all three shifts, including morning shift, evening shift and night shift • Assist and support in achieving Hotel and Departmental goals and objectives • Have a good communication within the team, Management, Reservations and Housekeeping department

  • Account Hotels Coordinator

    Booking.com - Athens, Greece

    IT
    June 2013 - December 2013

    • Building the hotel webpages • Training new hotels on how using Booking.com’s extranet • Support provided to Booking.com with new hotels, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website • Support offered to the Account Managers with various tasks and projects at the office

  • Assistan Receptionist

    Plaka Hotel - Athens, Greece

    Front Office reception
    March 2013 - April 2013

    • Assistance provided to the reception manager • Assistance to the guest relations manager • Assistance to hotel guests, check-in/check-out and meet their demands during their stay • Concierge assistance

  • F&B Trainee

    Hyatt International - Dubai, United Arab Emirates

    F&B service
    March 2012 - August 2012

    • Training in kitchen and service of the hotel’s French fine dining restaurant “Traiteur” • Provided hostess assistance • Training in service at the Thai and Arabic restaurants of the hotel • Training at the hotel’s bar and the banqueting (events, weddings, etc.)

Education

Languages

  • Greek
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Notions
    20%
  • French
    Notions
    20%

Other

  • Other skills

    Other skills

Connections
Olivier Bracard
Co-Founder & CEO at Hosco
John S Lohr
Director of Development - School Relations at Hosco
Syed Asad Ali
Accounts Receivable at Ramada Beach hotel
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Following
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Glion Institute of Higher Education
Glion-sur-Montreux, Switzerland
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Paolo Marroni
Milan, Italy
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Bellinzona, Switzerland
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