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I believe that the best school in the world is the school of life. No matter which university we attend or where we come from, what can truly make a difference is how we apply our knowledge and stand out with what we have.
My past experiences have taught many things amongst which loyalty and human relations are what help me move forward. With my thriving energy and positive attitude, I am sure I can be a great ambassador to your company.
Ecole hôtelière de Lausanne - Lausanne, SwitzerlandAdministration & GeneralAugust 2015 - September 2016
Assist three different professors in the Service Management field, that includes the following subjects: - Food and Culture - Service quality and design - Cross cultural hospitality management - Innovating customer experience - Hotel Asset Management Assist in classes when required to help the professors manage logistics and coordinate with students Give Hotel Asset Management tutorials - 5 hours per week to guide students in their business project Help correct exams This position requires a great autonomy - as an academic assistant, I needed to take initiatives and anticipate the needs of the professors. It wasn't always easy to work with many professors at the same time, on different projects and having different deadlines to be respected, so I had the chance to improve my organizational and communication skills.
People Services Coordinator
Grand Hotel Kempinski Geneva - Geneva, SwitzerlandHuman ResourcesFebruary 2013 - August 2013
Establish internal communication between staff and management team Draw a first scan of job applications, communicate with candidates and organize interviews Assist in organizing staff events Assist in insurance declarations and other administrative tasks Complete small projects given within HR department and help enhance customer service at different points of sales This has been one of my most enriching experience as I came to learn a lot about the back offices of a five star hotel. I had the chance to work very closely with the director of HR on different projects. The HR team at Grand Hotel Kempinski Geneva is small and therefore each member has great responsibilities and needs to be able to work independently. Throughout the internship, I help a very close relationship with the hotel's employees and learnt the importance of every department thanks to cross trainings.
swissnex - San Francisco, CA, United StatesEventsFebruary 2012 - August 2012
Enforce a welcoming environment within the organization in order to make the visitors feel at ease. Responsible for the day-to-day operations of the swissnex building, and acts as the primary liaison for hospitality matters with users of the facilities, including event coordinators, swissnex crew, teams, contractors, etc. Assist in events management Put in place and document good practices, train the swissnex crew, and propose improvements to processes and infrastructure. This was my first internship after starting EHL. I was offered the position even though it was meant for the second year students as originally, it wasn't an operational internship. Upon my arrival, I was informed that it was up to me to design this position. It was the most challenging task I've had to do. The company was divided in small departments in which each staff member is responsible for their own position. Mine was undefined and I had to determine what a Hospitality Manager's role should be within swissnex. I tried to make the bes
Guest Relations Coordinator
Furama Resort Danang - Da Nang, VietnamFront Office receptionJune 1995 - November 2014
Maintain the guests' satisfaction from the moment they arrive to the moment they leave the hotel. Follow ups emails will be once guests have checked out to make sure that everything was up to standards, in the case where the hotel services failed to satisfy the guests, take immediate actions in cooperation with other departments to make sure that it won't occur again. Serve any guests' inquiry and file reports to the management on a daily basis. Establish a relationship with the guests to collect as much information about the guests, their lifestyles, preferences etc. As a polyglot I had the chance to take care of very international guests. This position has given many opportunities to prove myself to be good at Guest Relations. I worked together with a very dynamic team and we helped each other out in every task. Even though we were expected to work as a team, we were also given the autonomy to act when a problem arises, to find suitable solutions as fast as possible. The internship has reminded me of ev
EnglishNative or fluent100%
FrenchNative or fluent100%
VietnameseNative or fluent100%
- Events Management
- Project Managenet