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I am a passionate customer focused professional with experience in serving guests, resolving their issues and responding to their calls. I am a well presented, articulate and confident individual with an ability to provide exceptional customer service and hospitality skills to ensure that clients leave with a lasting positive impression. I possess excellent client relationship skills coupled with my analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. I am looking for a role that will utilize my knowledge and ensure that all goals are achieved.
The Address Downtown Dubai - Dubai, United Arab EmiratesF&B serviceJuly 2016 - Now
Food and Beverage Server
Al Habtoor Hotel - Dubai, United Arab EmiratesF&B serviceJuly 2014 - June 2016
Receptionist Customer Care
Cetra Solutions - Nairobi, KenyaGuest RelationsNovember 2013 - May 2014
Customer Care Executive
Serena Group of Hotels - Nairobi, KenyaGuest RelationsDecember 2012 - September 2013
Sky Link Aviation - Nairobi, KenyaJanuary 2011 - November 2012
⦁ In depth knowledge of coordinating activities of all departments to ensure customer satisfaction ⦁ Complete knowledge of different hotels and tourism operations and trends ⦁ Proven ability to establish and maintain strong long-term relationships, communications with customers and staffs ⦁ Unparalleled customer relations skills especially in creating "special touches" and resolving guest requests and concerns
EnglishNative or fluent100%
- ⦁ Ability to communicate and present confidently,
- Ability to work under pressure
- Positive approach to customer complains
- Strong Team Player