Lynda Kisivuli

Lynda Kisivuli

Senior Hostess at The Address Downtown Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a passionate customer focused professional with experience in serving guests, resolving their issues and responding to their calls. I am a well presented, articulate and confident individual with an ability to provide exceptional customer service and hospitality skills to ensure that clients leave with a lasting positive impression. I possess excellent client relationship skills coupled with my analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. I am looking for a role that will utilize my knowledge and ensure that all goals are achieved.

Experience

  • Senior Hostess

    The Address Downtown Dubai - Dubai, United Arab Emirates

    F&B service
    July 2016 - Now

  • Food and Beverage Server

    Al Habtoor Hotel - Dubai, United Arab Emirates

    F&B service
    July 2014 - June 2016

  • Receptionist Customer Care

    Cetra Solutions - Nairobi, Kenya

    Guest Relations
    November 2013 - May 2014

  • Customer Care Executive

    Serena Group of Hotels - Nairobi, Kenya

    Guest Relations
    December 2012 - September 2013

Education

  • Diploma

    Sky Link Aviation - Nairobi, Kenya

    January 2011 - November 2012

    ⦁ In depth knowledge of coordinating activities of all departments to ensure customer satisfaction ⦁ Complete knowledge of different hotels and tourism operations and trends ⦁ Proven ability to establish and maintain strong long-term relationships, communications with customers and staffs ⦁ Unparalleled customer relations skills especially in creating "special touches" and resolving guest requests and concerns

Languages

  • English
    Native or fluent
    100%

Skills

  • ⦁ Ability to communicate and present confidently,
  • Ability to work under pressure
  • Positive approach to customer complains
  • Strong Team Player
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