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I am a passionate customer focused professional with experience in serving guests, resolving their issues and responding to their calls. I am a well presented, articulate and confident individual with an ability to provide exceptional customer service and hospitality skills to ensure that clients leave with a lasting positive impression. I possess excellent client relationship skills coupled with my analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. I am looking for a role that will utilize my knowledge and ensure that all goals are achieved.
The Address Boulevard Dubai - Dubai, United Arab EmiratesF&B serviceJuly 2016 - Now · 2 years and 5 months
⦁ Receiving guests in a friendly and welcoming manner within the set standards. ⦁ Communicate effectively with other departments and colleagues about relevant issues. ⦁ Being observant to guests’ needs and react on them promptly and adequately. ⦁ Assigning guest rooms according to the prescribed check – in procedures. ⦁ Billing the guests according to the set out procedures and assure records are kept in accordance with procedures. ⦁ Maintaining proper cleanliness of the front house department. ⦁ Solving minor or major guest complaints or problems independently
Al Habtoor Hotel - Dubai, United Arab EmiratesF&B serviceJuly 2014 - June 2016 · 1 year and 12 months
⦁ Serving food or beverages to patrons, and prepare or serve specialty dishes at tables as required. ⦁ Presenting menus to patrons and answer questions about menu items, making recommendations upon request. ⦁ Checking with customers to ensure that they are enjoying their meals and take action to correct any problems. ⦁ Writing patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Receptionist & Customer care Representative
Cetra solutions - Nairobi, KenyaFront Office receptionNovember 2013 - May 2014 · 7 months
⦁ Welcome visitors by greeting them in person or over the telephone; answering or referring inquiries. ⦁ Direct visitors by maintaining employee, department directories and giving instructions. ⦁ Maintain security by following due procedures, monitoring the logbook and issuing visitors with badges. ⦁ Maintain a safe and clean reception area by complying with procedures, rules, and regulations. ⦁ Maintain continuity amongst staff by documenting and communicating actions, irregularities, and continuing needs.
Customer Care Executive
Serena Group of Hotels - Nairobi, KenyaFront Office receptionDecember 2012 - September 2013 · 10 months
⦁ Ensure the front desk is manned at all times. ⦁ Review arrivals and departures. ⦁ Liaison between the housekeeping departments; for check-outs, check-ins, sleep-outs and vacancies. ⦁ Provide information to guests about the hotel’s service offers and products. ⦁ Respond and take action on guests’ complaints and problems. ⦁ Receive and acknowledge reservations and cancellations. ⦁ Answer multi-line phone. ⦁ Participating in trainings and seminars.
Skylink Aviation - Nairobi, KenyaJanuary 2011 - December 2012
SwahiliNative or fluent100%
EnglishNative or fluent100%
- Decision making
- Good initiatives
- Problem solver
- Self motived
- Strong Team Player
Recommendation LetterDownload the file