Lynda Tracy

Lynda Tracy

Senior Hostess at The Address Boulevard Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a passionate customer focused professional with experience in serving guests, resolving their issues and responding to their calls. I am a well presented, articulate and confident individual with an ability to provide exceptional customer service and hospitality skills to ensure that clients leave with a lasting positive impression. I possess excellent client relationship skills coupled with my analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. I am looking for a role that will utilize my knowledge and ensure that all goals are achieved.

Experience

  • Senior Hostess

    The Address Boulevard Dubai - Dubai, United Arab Emirates

    F&B service
    July 2016 - Now · 2 years and 5 months

    ⦁ Receiving guests in a friendly and welcoming manner within the set standards. ⦁ Communicate effectively with other departments and colleagues about relevant issues. ⦁ Being observant to guests’ needs and react on them promptly and adequately. ⦁ Assigning guest rooms according to the prescribed check – in procedures. ⦁ Billing the guests according to the set out procedures and assure records are kept in accordance with procedures. ⦁ Maintaining proper cleanliness of the front house department. ⦁ Solving minor or major guest complaints or problems independently

  • Senior Waitress

    Al Habtoor Hotel - Dubai, United Arab Emirates

    F&B service
    July 2014 - June 2016 · 1 year and 12 months

    ⦁ Serving food or beverages to patrons, and prepare or serve specialty dishes at tables as required. ⦁ Presenting menus to patrons and answer questions about menu items, making recommendations upon request. ⦁ Checking with customers to ensure that they are enjoying their meals and take action to correct any problems. ⦁ Writing patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

  • Receptionist & Customer care Representative

    Cetra solutions - Nairobi, Kenya

    Front Office reception
    November 2013 - May 2014 · 7 months

    ⦁ Welcome visitors by greeting them in person or over the telephone; answering or referring inquiries. ⦁ Direct visitors by maintaining employee, department directories and giving instructions. ⦁ Maintain security by following due procedures, monitoring the logbook and issuing visitors with badges. ⦁ Maintain a safe and clean reception area by complying with procedures, rules, and regulations. ⦁ Maintain continuity amongst staff by documenting and communicating actions, irregularities, and continuing needs.

  • Customer Care Executive

    Serena Group of Hotels - Nairobi, Kenya

    Front Office reception
    December 2012 - September 2013 · 10 months

    ⦁ Ensure the front desk is manned at all times. ⦁ Review arrivals and departures. ⦁ Liaison between the housekeeping departments; for check-outs, check-ins, sleep-outs and vacancies. ⦁ Provide information to guests about the hotel’s service offers and products. ⦁ Respond and take action on guests’ complaints and problems. ⦁ Receive and acknowledge reservations and cancellations. ⦁ Answer multi-line phone. ⦁ Participating in trainings and seminars.

Education

  • Skylink Aviation - Nairobi, Kenya

    January 2011 - December 2012

Languages

  • Swahili
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Adaptability
  • Decision making
  • Good initiatives
  • Problem solver
  • Self motived
  • Strong Team Player

Other

Connections
Sandar Win
Bartender at Dubai marina byblos hotel club
Following
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