Lynda Tracy

Lynda Tracy

Head Hostess at The Address Boulevard Dubai
Lives in Dubai, United Arab Emirates

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About me

I am a passionate customer focused professional with experience in serving guests, resolving their issues and responding to their calls. I am a well presented, articulate and confident individual with an ability to provide exceptional customer service and hospitality skills to ensure that clients leave with a lasting positive impression. I possess excellent client relationship skills coupled with my analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. I am looking for a role that will utilize my knowledge and ensure that all goals are achieved.

Experience

6 years and 5 months

  • Guest Relations Executive

    The Retreat Palm MGallery - Dubai, United Arab Emirates

    Front Office reception
    November 2018 - Now · 1 year and 1 month

    ⦁ Address root causes and seek continuous improvements ⦁ Work closely with sales, Supplier, Pricing, other teams to archive customer's satisfaction ⦁ Provide assistance on long and short term projects from finance teams providing regular updates on progress made ⦁ Meet, Greet Escort arriving guests from the front desk to their rooms ⦁ Meet the demands of fast- paced environment by using good judgment and ability to multi-task ⦁ Call all guests with future reservations to insure that all needs of the guests ⦁ Handle customer complaints and reach satisfactory solutions,

  • Head Hostess

    The Address Boulevard Dubai - Dubai, United Arab Emirates

    F&B service
    July 2016 - Now · 3 years and 5 months

    ⦁ Receiving guests in a friendly and welcoming manner within the set standards. ⦁ Communicate effectively with other departments and colleagues about relevant issues. ⦁ Being observant to guests’ needs and react on them promptly and adequately. ⦁ Assigning guest rooms according to the prescribed check – in procedures. ⦁ Billing the guests according to the set out procedures and assure records are kept in accordance with procedures. ⦁ Maintaining proper cleanliness of the front house department. ⦁ Solving minor or major guest complaints or problems independently

  • Guest Relations Executive

    Al Habtoor Hotel - Dubai, United Arab Emirates

    Front Office reception
    July 2014 - January 2016 · 1 year and 7 months

    ⦁ Ensuring and providing flawless, upscale, professional and high class guest service experiences ⦁ Analyzing customer feedback and providing strategic direction to continuously improve overall rating ⦁ Responding to guests needs and anticipating their unstated once ⦁ Make clients feel welcome and ensure their pleasant and comfortable stay.

  • Receptionist & Customer care Representative

    Cetra solutions - Nairobi, Kenya

    Front Office reception
    November 2013 - May 2014 · 7 months

    ⦁ Welcome visitors by greeting them in person or over the telephone; answering or referring inquiries. ⦁ Direct visitors by maintaining employee, department directories and giving instructions. ⦁ Maintain security by following due procedures, monitoring the logbook and issuing visitors with badges. ⦁ Maintain a safe and clean reception area by complying with procedures, rules, and regulations. ⦁ Maintain continuity amongst staff by documenting and communicating actions, irregularities, and continuing needs.

  • Customer Care Executive

    Serena Group of Hotels - Nairobi, Kenya

    Front Office reception
    December 2012 - September 2013 · 10 months

    ⦁ Ensure the front desk is manned at all times. ⦁ Review arrivals and departures. ⦁ Liaison between the housekeeping departments; for check-outs, check-ins, sleep-outs and vacancies. ⦁ Provide information to guests about the hotel’s service offers and products. ⦁ Respond and take action on guests’ complaints and problems. ⦁ Receive and acknowledge reservations and cancellations. ⦁ Answer multi-line phone. ⦁ Participating in trainings and seminars.

Education

  • Skylink Aviation - Nairobi, Kenya

    January 2011 - December 2012

Languages

2 languages

  • Swahili

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • Kenyan

Date of birth

May 26th 1993

Driving License

Yes

Skills

6 skills

  • Adaptability
  • Decision making
  • Good initiatives
  • Problem solver
  • Self motived
  • Strong Team Player

Additional Information

1 information shared

Connections
Sandar Win
Bartender at Dubai marina byblos hotel club
Following
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