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Sheraton - Montreal, CanadaHousekeepingJanuary 2016 - March 2016
Two month internship to familiarize the intern with the roles, challenges and responsibilities of a housekeeping supervisor in a 4-star establishment with 850 rooms.
The St. Regis Saadiyat Island Resort - Abu Dhabi, United Arab EmiratesFront Office receptionApril 2015 - October 2015
Six month Starwood Internship program main daily taks; greeting guests, managing reservations, check-in procedures, check-out procedures, accommodating guest requests and complaints, billing adjustments, posting rates, room assignment and delivering five-star uncompromising service while representing the iconic St-Regis brand standards.
Student, Advanced Studies in International Hotel Management
Institut de tourisme et d'hôtellerie du Québec (ITHQ) - Montreal, CanadaOtherOctober 2014 - April 2016
BAC in hotel Management
Manager / Server
W Hotels - EuropeF&B otherJune 2010 - April 2015
Supervising the floor staff within the restaurant, organizing group reservations, promoting special events within the restaurant. Taking inventory and coordinating the schedule with the reservations. Assuring that all opening and closing duties are performed at the beginning and end of every service. Serving alcoholic beverages and modern-italian cuisine to customers in an upscale environment. Preparing cocktails for the servers. Wine Knowledge.
Server/ Events Captain
Gibbons Hospitality Group - EuropeF&B serviceJanuary 2009 - June 2010
EnglishNative or fluent100%