Madeleine-Elyse Boucher

Madeleine-Elyse Boucher

Intern at Sheraton
Lives in Montreal, Canada
over 6 months ago

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  • Intern

    Sheraton - Montreal, Canada

    January 2016 - March 2016

    Two month internship to familiarize the intern with the roles, challenges and responsibilities of a housekeeping supervisor in a 4-star establishment with 850 rooms.

  • Intern

    The St. Regis Saadiyat Island Resort - Abu Dhabi, United Arab Emirates

    Front Office reception
    April 2015 - October 2015

    Six month Starwood Internship program main daily taks; greeting guests, managing reservations, check-in procedures, check-out procedures, accommodating guest requests and complaints, billing adjustments, posting rates, room assignment and delivering five-star uncompromising service while representing the iconic St-Regis brand standards.

  • Student, Advanced Studies in International Hotel Management

    Institut de tourisme et d'hôtellerie du Québec (ITHQ) - Montreal, Canada

    October 2014 - April 2016

    BAC in hotel Management

  • Manager / Server

    W Hotels - Europe

    F&B other
    June 2010 - April 2015

    Supervising the floor staff within the restaurant, organizing group reservations, promoting special events within the restaurant. Taking inventory and coordinating the schedule with the reservations. Assuring that all opening and closing duties are performed at the beginning and end of every service. Serving alcoholic beverages and modern-italian cuisine to customers in an upscale environment. Preparing cocktails for the servers. Wine Knowledge. 

  • Server/ Events Captain

    Gibbons Hospitality Group - Europe

    F&B service
    January 2009 - June 2010



  • English
    Native or fluent
  • French
    Full professional
  • Italian
Geneva, Switzerland
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