Madeline Tan

Guest Relations Trainee at InterContinental Hong Kong

Lives in Kuala Lumpur, Malaysia

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About me

I graduated from my Master of Science in International Hospitality in Glion Institute of Higher Education. I am a hardworking and ambitious individual, with 'can do' attitude. I am a team player and good in time management. I would like to find a full-time position in the hospitality industry.

Experience

3 years

Guest Relations Trainee

InterContinental Hong Kong - Hong Kong

Guest Relations

January 2019 - February 2019 · 2 months
Finance Trainee

InterContinental Hong Kong - Hong Kong

Finance/Accounting

September 2018 - December 2018 · 4 months
Finance Intern

ZAZZ Urban Bangkok - Bangkok, Thailand

Finance/Accounting

January 2018 - January 2018 · 1 month

One month internship during semester break. Responsibilities include: - updating inventory on Comanche - checking inventory stock
Marketing Associate

Fooqy Technology Sdn Bhd - Kuala Lumpur, Malaysia

Sales & Marketing

August 2016 - September 2016 · 2 months

- Planning and executing marketing strategies - Acquiring vendors - Monitoring the operations, including weekends and public holidays - Providing excellent customer service - Keeping track of revenue and expenses
Sales Associate

Line 32 - Kuala Lumpur, Malaysia

Retail

March 2016 - May 2016 · 4 months

- Providing excellent customer services - Preparing daily sales report for the general manager - Setting up eye-catching décor and arrangement for the store to attract customers
Marketing Intern

HouseMyDog - Dublin, Ireland

Sales & Marketing

June 2015 - August 2015 · 3 months

- Create marketing content - Manage marketing campaign i.e. Google Adwords, social media - Produce a one-year marketing plan
Business Intern

New York Business Consultants LLC - New York, NY, United States

Consulting

October 2013 - April 2014 · 7 months

- Research preliminary data - Write consulting proposals for clients - Organize events like World Entrepreneurship Summit and Monthly Speaker Series - Conduct online marketing strategies for the company and its events
Marketing and Communication Trainee

Siemens Malaysia Sdn Bhd, - Kuala Lumpur, Malaysia

Sales & Marketing

December 2012 - March 2013 · 4 months

- Organizing events like exhibitions, product launching, internal training and company dinner - Producing marketing materials such as e-newsletter, email invitations and in-house articles - Creating reports on customers’ feedback of the events - Managing the customer database
Part time assistant cum teaching

Kumon - Kuala Lumpur, Malaysia

Other

March 2011 - September 2011 · 8 months

- Teach Primary 1 – 5 children Kumon Mathematics - Supervise the children and mark their works
Part time waitress

Pepper Lunch - Petaling Jaya, Malaysia

F&B service

July 2010 - September 2010 · 3 months

- Greet incoming customers - Cashier - Clean the restaurant during opening, closing and clean every table that leaves. - Deliver food to customers and teach them how to cook their meals.

Education

Master of Science in International Hospitality

Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

July 2017 - September 2019

Training: - 2 weeks in Kitchen Practical - 2 weeks of Service Practical (incl. Waiter, Runner, Bartender, Manager) - 2 weeks in Housekeeping - 2 weeks in Front Office Theories & Practical - 2 weeks in Oenology
Master of Science in Management Consultancy

University College Dublin - Dublin, Ireland

September 2014 - October 2015

The MSc in Management Consultancy provides a detailed understanding of the consulting industry - how it works, its dominant players, key success factors and the management issues that drive it, how and when to use different consulting tools and methodologies, how to write a consulting proposal and other key skills needed to be a successful management consultant. Guest speakers from the consulting industry, including recent course graduates, provide additional insight and expertise. - Consulting Project: One-year marketing plan for HouseMyDog, a startup based in Dublin.
Bachelor of Science (Hons) Business Management

Sunway University - Petaling Jaya, Malaysia

August 2010 - October 2013

Awarded First Class Honours, validated by Lancaster University, Lancaster, UK