Madeline Tan

Madeline Tan

Guest Relations Trainee at InterContinental Hong Kong
Lives in Kuala Lumpur, Malaysia

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About me

I graduated from my Master of Science in International Hospitality in Glion Institute of Higher Education. I am a hardworking and ambitious individual, with 'can do' attitude. I am a team player and good in time management. I would like to find a full-time position in the hospitality industry.


3 years

  • Guest Relations Trainee

    InterContinental Hong Kong - Hong Kong

    Guest Relations
    January 2019 - February 2019 · 2 months

  • Finance Trainee

    InterContinental Hong Kong - Hong Kong

    September 2018 - December 2018 · 4 months

  • Finance Intern

    ZAZZ Urban Bangkok - Bangkok, Thailand

    January 2018 - January 2018 · 1 month

    One month internship during semester break. Responsibilities include: - updating inventory on Comanche - checking inventory stock

  • Marketing Associate

    Fooqy Technology Sdn Bhd - Kuala Lumpur, Malaysia

    Sales & Marketing
    August 2016 - September 2016 · 2 months

    - Planning and executing marketing strategies - Acquiring vendors - Monitoring the operations, including weekends and public holidays - Providing excellent customer service - Keeping track of revenue and expenses

  • Sales Associate

    Line 32 - Kuala Lumpur, Malaysia

    March 2016 - May 2016 · 4 months

    - Providing excellent customer services - Preparing daily sales report for the general manager - Setting up eye-catching décor and arrangement for the store to attract customers

  • Marketing Intern

    HouseMyDog - Dublin, Ireland

    Sales & Marketing
    June 2015 - August 2015 · 3 months

    - Create marketing content - Manage marketing campaign i.e. Google Adwords, social media - Produce a one-year marketing plan

  • Business Intern

    New York Business Consultants LLC - New York, NY, United States

    October 2013 - April 2014 · 7 months

    - Research preliminary data - Write consulting proposals for clients - Organize events like World Entrepreneurship Summit and Monthly Speaker Series - Conduct online marketing strategies for the company and its events

  • Marketing and Communication Trainee

    Siemens Malaysia Sdn Bhd, - Kuala Lumpur, Malaysia

    Sales & Marketing
    December 2012 - March 2013 · 4 months

    - Organizing events like exhibitions, product launching, internal training and company dinner - Producing marketing materials such as e-newsletter, email invitations and in-house articles - Creating reports on customers’ feedback of the events - Managing the customer database

  • Part time assistant cum teaching

    Kumon - Kuala Lumpur, Malaysia

    March 2011 - September 2011 · 8 months

    - Teach Primary 1 – 5 children Kumon Mathematics - Supervise the children and mark their works

  • Part time waitress

    Pepper Lunch - Petaling Jaya, Malaysia

    F&B service
    July 2010 - September 2010 · 3 months

    - Greet incoming customers - Cashier - Clean the restaurant during opening, closing and clean every table that leaves. - Deliver food to customers and teach them how to cook their meals.


  • Master of Science in International Hospitality

    Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

    July 2017 - September 2019

    Training: - 2 weeks in Kitchen Practical - 2 weeks of Service Practical (incl. Waiter, Runner, Bartender, Manager) - 2 weeks in Housekeeping - 2 weeks in Front Office Theories & Practical - 2 weeks in Oenology

  • Master of Science in Management Consultancy

    University College Dublin - Dublin, Ireland

    September 2014 - October 2015

    The MSc in Management Consultancy provides a detailed understanding of the consulting industry - how it works, its dominant players, key success factors and the management issues that drive it, how and when to use different consulting tools and methodologies, how to write a consulting proposal and other key skills needed to be a successful management consultant. Guest speakers from the consulting industry, including recent course graduates, provide additional insight and expertise. - Consulting Project: One-year marketing plan for HouseMyDog, a startup based in Dublin.

  • Bachelor of Science (Hons) Business Management

    Sunway University - Petaling Jaya, Malaysia

    August 2010 - October 2013

    Awarded First Class Honours, validated by Lancaster University, Lancaster, UK


4 languages

  • Indonesian

    Native or fluent

  • Malay

    Full professional

  • English

    Full professional

  • Chinese


Personal information


  • Malaysian


8 skills

  • Adobe Illustrator
  • Adobe Photoshop
  • Excellent time management
  • Great customer service
  • Microsoft Office
  • Opera
  • Research
  • solving problem
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