MaFe Hernandez

MaFe Hernandez

Team Leader at Jumeirah Messilah Beach Hotel
Lives in Salwa, Kuwait

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Experience

27 years and 3 months

  • Team Leader

    Jumeirah Messilah Beach Hotel - Kuwait City, Kuwait

    Management
    September 2014 - Now · 9 years and 7 months

    • Taking briefing, motivating colleagues, sharing guest feedbacks. • Monitors and supervises the activities of room attendants to ensure the maximum guest satisfaction and so forth. • Meeting personally with the guest, ensuring the stay is comfortable and memorable. • Looking after guest preferences, ensuring it’s been followed in the rooms prior to arrival and looked after throughout their stay. • Making sure the colleagues (room attendants) are following standards as per the brand. • Training the colleagues on the site if found any wrong following procedures after the specified period of time of training, the SOP guidelines need to apply accordingly • Checking of rooms (OS, OOO and vacant) on daily basis to ensure no misuse. • Checking on pantries to make sure all the equipment, linen and amenities are properly arranged, cleaned, stacked and windup at the closing of the day. • Assisting TEAM in the back to back situations ensuring all the standards are followed and ensuring all the rooms are ready on time. • Checking on DND’s, late services request rooms, guest follow up and refuse services then handover properly to next shift for smooth operation. • Lost & Found procedure strictly followed and ensuring all items are deposited to Lost & Found store at the end of the shift. • Assisting the laundry in guest room linen inventory on quarterly basis. • Making guest room supplies on weekly basis with physical checking of pantries to avoid wastage of supplies.

  • Supervisor Housekeeping

    The Palms Beach Hotel & Spa - Salwa, Kuwait

    Room Division Management
    January 2017 - January 2018 · 1 year and 1 month

    • Taking briefing, motivating colleagues, sharing guest feedbacks. • Monitors and supervises the activities of room attendants to ensure the maximum guest satisfaction and so forth. • Meeting personally with the guest, ensuring the stay is comfortable and memorable. • Looking after guest preferences, ensuring it’s been followed in the rooms prior to arrival and looked after throughout their stay. • Making sure the colleagues (room attendants) are following standards as per the brand. • Training the colleagues on the site if found any wrong following procedures after the specified period of time of training, the SOP guidelines need to apply accordingly • Checking of rooms (OS, OOO and vacant) on daily basis to ensure no misuse. • Checking on pantries to make sure all the equipment, linen and amenities are properly arranged, cleaned, stacked and windup at the closing of the day. • Assisting TEAM in the back to back situations ensuring all the standards are followed and ensuring all the rooms are ready on time. • Checking on DND’s, late services request rooms, guest follow up and refuse services then handover properly to next shift for smooth operation. • Lost & Found procedure strictly followed and ensuring all items are deposited to Lost & Found store at the end of the shift. • Assisting the laundry in guest room linen inventory on quarterly basis. • Making guest room supplies on weekly basis with physical checking of pantries to avoid wastage of supplies

  • Supervisor

    Alphaland Balesin Island Club - Philippine, Netherlands

    Management
    February 2013 - September 2014 · 1 year and 8 months

    • Taking briefing, motivating colleagues, sharing guest feedbacks. • Monitors and supervises the activities of room attendants to ensure the maximum guest satisfaction and so forth. • Meeting personally with the guest, ensuring the stay is comfortable and memorable. • Looking after guest preferences, ensuring it’s been followed in the rooms prior to arrival and looked after throughout their stay. • Making sure the colleagues (room attendants) are following standards as per the brand. • Training the colleagues on the site if found any wrong following procedures after the specified period of time of training, the SOP guidelines need to apply accordingly • Checking of rooms (OS, OOO and vacant) on daily basis to ensure no misuse. • Checking on pantries to make sure all the equipment, linen and amenities are properly arranged, cleaned, stacked and windup at the closing of the day. • Assisting TEAM in the back to back situations ensuring all the standards are followed and ensuring all the rooms are ready on time. • Checking on DND’s, late services request rooms, guest follow up and refuse services then handover properly to next shift for smooth operation. • Lost & Found procedure strictly followed and ensuring all items are deposited to Lost & Found store at the end of the shift. • Assisting the laundry in guest room linen inventory on quarterly basis. • Making guest room supplies on weekly basis with physical checking of pantries to avoid wastage of supplies.

  • Supervisor

    Moevenpick Tower and Suites - Qatar, Iran

    Management
    October 2011 - March 2013 · 1 year and 6 months

    • Taking briefing, motivating colleagues, sharing guest feedbacks. • Monitors and supervises the activities of room attendants to ensure the maximum guest satisfaction and so forth. • Meeting personally with the guest, ensuring the stay is comfortable and memorable. • Looking after guest preferences, ensuring it’s been followed in the rooms prior to arrival and looked after throughout their stay. • Making sure the colleagues (room attendants) are following standards as per the brand. • Training the colleagues on the site if found any wrong following procedures after the specified period of time of training, the SOP guidelines need to apply accordingly • Checking of rooms (OS, OOO and vacant) on daily basis to ensure no misuse. • Checking on pantries to make sure all the equipment, linen and amenities are properly arranged, cleaned, stacked and windup at the closing of the day. • Assisting TEAM in the back to back situations ensuring all the standards are followed and ensuring all the rooms are ready on time. • Checking on DND’s, late services request rooms, guest follow up and refuse services then handover properly to next shift for smooth operation. • Lost & Found procedure strictly followed and ensuring all items are deposited to Lost & Found store at the end of the shift. • Assisting the laundry in guest room linen inventory on quarterly basis. • Making guest room supplies on weekly basis with physical checking of pantries to avoid wastage of supplies.

  • Desk Coordinator

    Moevenpick Tower and Suites - Qatar, Iran

    Housekeeping
    January 2011 - September 2011 · 9 months

    • Making of the daily rooms report for the colleagues (Room attendants and supervisors) for opening. • Following up on the guest request, coordinating with the runners for the updates of the request delivery and updating of records on daily basis. • Communicating room status to colleagues on floors for the smooth flow of work and to assist in getting rooms ready on time. • Coordinating with Supervisors for the weekly guest supplies and other stationery requirements for operation • Helping laundry team on receiving, counting and packing the soil and fresh linen. • Coordinating with stores for the guest supplies and stationery items (requisition and pickup) • Distributing of guest supplies and stationery to the floors. • Making Lost & found records at the end of the day and storing in Lost & found store on daily basis. • Safekeeping of Records / Files on daily and monthly basis with proper stacking in records room, so as to make sure it’s easily accessible when required. • Coordinating with engineering for daily and preventive maintenance of rooms and machineries • Coordinating with floweriest for daily and weekly requirements of hotel function or events • Coordinating with accounting department for the proper handover of invoices. • Coordinating with suppliers and for their meeting appointments with Exe. Housekeeper. • Coordinating with H.R. for proper employees’ paper work and attendance.

  • Administrative Staff

    St. Jeseph School - Lucena, Philippines

    Administration
    June 2001 - September 2010 · 9 years and 4 months

    • Prepares and composes confidential or business correspondence, reports, agendas and general papers • Maintains departmental budgets, cash controls, accounting and purchasing records • Regularly coordinates with the activities of department project or Program.

  • Administrative Staff

    San Pablo Colleges - Lumban, Philippines

    Administration
    October 1996 - May 2001 · 4 years and 8 months

    • Prepares and composes confidential or business correspondence, reports, agendas and general papers • Maintains departmental budgets, cash controls, accounting and purchasing records • Regularly coordinates with the activities of department project or Program.

Education

  • Continuing Professional Education

    Laguna State Polytechnic University - Hospitality and Tourism Management - Lucena, Philippines

    October 2006 - March 2007

    Starting Point of Masteral Degree, 18 units finished

  • Bachelor of Science in Business Administration

    San Pablo Colleges - Lucena, Philippines

    June 1996 - March 2001

    Major in Finance

Languages

1 language

  • English

    Professional working

Personal information

Nationalities

  • Philippine

Date of birth

August 19th 1978

Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Subhash Padikkal Veettil
Housekeeping Manager at Vida Creek Beach
SANTOSH KUMAR SHUKLA
Assistant housekeepers at Costdel sol hotel
View 6 connections
Following
Marriott Marquis City Center Doha Constance Lémuria Seychelles Jumeirah Group
Jumeirah Group
Dubai, United Arab Emirates
Other members
Mina Atta
Kuwait City, Kuwait
ARVIND PANCHAL
Kuwait City, Kuwait
Mohamad Solichin
Salmiya, Kuwait
View more
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