Magdalena Lago Rodríguez

Magdalena Lago Rodríguez

Customer Success Executive at Vueling
Lives in Barcelona, Spain
over 6 months ago

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Hola, soy Magdalena y tengo 31 años.
Apasionada por el turismo, experta en compañías aéreas y hoteles.
Me fascina el mundo del Revenue y la gestión de ingresos en los alojamientos turísticos.
Me encantaría poder aplicar mis estudios a un puesto como tal.

Experience

  • Customer Success Executive

    Vueling - El Prat de Llobregat, Spain

    Other
    December 2010 - Now · 8 years and 2 months

    Queries and complaints handling via e-mail and Social Media Channels - Validating and investigating customer claims against company policies and sales records in various systems like Skyspeed or AIMS. - Analysis of data extracted from CRM in order to determine passengers needs and prevent future incidents. - Reporting all incidents in order to improve our systems like compensation process in Siebel CRM. - Solutions development engaging with other departments: (Sales, IT, Legal, Operations) if required. - Back Office Tasks; invoices application, Punto program with particulars, agencies and companies. - Audit control of our different call centers, approving payments and reporting wrong managing of claims. - Handle official claims from AESA, extracting information from various systems in order to prove the correct operation of the flights e.g: why a flight was cancelled. - Training sessions for Call Center Agents.

  • Revenue management internship

    Dante Hoteles - Barcelona, Spain

    Other
    July 2018 - October 2018 · 4 months

    - Quotation of individual reservations, groups and events - Online reputation management - Monthly reports on sales - Weekly Pickups - Rates changes - Revenue & Yield Management Techniques - Update and analysis of social networks - Tasks related to the organization of weddings - Analysis and management of the competition through a revenue program - Use of PMS Sihot

  • Online Apartments

    Aparteasy - Barcelona, Spain

    Reservations
    May 2010 - July 2010 · 3 months

Education

  • Mater's Degree Revenue, Marketing and Tourism comunication

    CESAE Business and tourism school - Barcelona, Spain

    September 2018 - Now

  • Specialization cours in Revenue Management

    Turisme i Direcció Hotelera / Universitat Autònoma de Barcelona (UAB) - Barcelona, Spain

    May 2018 - July 2018

  • Tourism Degree

    UDG Universitat de Girona - Barcelona, Spain

    September 2008 - September 2011

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Full professional
    80%
  • English
    Full professional
    80%
  • French
    Professional working
    60%
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