Join Hosco and view Magdalena's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
Hola, soy Magdalena y tengo 31 años.
Apasionada por el turismo, experta en compañías aéreas y hoteles.
Me fascina el mundo del Revenue y la gestión de ingresos en los alojamientos turísticos.
Me encantaría poder aplicar mis estudios a un puesto como tal.
Customer Success Executive
Vueling - El Prat de Llobregat, SpainOtherDecember 2010 - Now · 8 years and 2 months
Queries and complaints handling via e-mail and Social Media Channels - Validating and investigating customer claims against company policies and sales records in various systems like Skyspeed or AIMS. - Analysis of data extracted from CRM in order to determine passengers needs and prevent future incidents. - Reporting all incidents in order to improve our systems like compensation process in Siebel CRM. - Solutions development engaging with other departments: (Sales, IT, Legal, Operations) if required. - Back Office Tasks; invoices application, Punto program with particulars, agencies and companies. - Audit control of our different call centers, approving payments and reporting wrong managing of claims. - Handle official claims from AESA, extracting information from various systems in order to prove the correct operation of the flights e.g: why a flight was cancelled. - Training sessions for Call Center Agents.
Revenue management internship
Dante Hoteles - Barcelona, SpainOtherJuly 2018 - October 2018 · 4 months
- Quotation of individual reservations, groups and events - Online reputation management - Monthly reports on sales - Weekly Pickups - Rates changes - Revenue & Yield Management Techniques - Update and analysis of social networks - Tasks related to the organization of weddings - Analysis and management of the competition through a revenue program - Use of PMS Sihot
Aparteasy - Barcelona, SpainReservationsMay 2010 - July 2010 · 3 months
Mater's Degree Revenue, Marketing and Tourism comunication
CESAE Business and tourism school - Barcelona, SpainSeptember 2018 - Now
Specialization cours in Revenue Management
Turisme i Direcció Hotelera / Universitat Autònoma de Barcelona (UAB) - Barcelona, SpainMay 2018 - July 2018
UDG Universitat de Girona - Barcelona, SpainSeptember 2008 - September 2011
SpanishNative or fluent100%