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I am a professional in tourism and my professional experience has allowed me to meet different departments of the tourism industry, thanks to which my acquired skills and knowledge have been expanded. My professional experience has allowed me to communicate easily, offer customer service and manage my work successfully.
MLL HOTELS - Palma, SpainReservationsJune 2018 - July 2018 · 2 months
Management of reservations (charges, billing, modification, introduction to the system of reservations for several hotels of the company) in Timón e Addon Payment system. Telephone and email attention. Help the coworkeres in some daily tasks such as reviewing and corrects reservations or filing documents, group work.
Amic Hotels - Palma, SpainFront Office receptionDecember 2017 - January 2018 · 2 months
Receive the clients, Check - in, Check - out, answer the frequent questions of the clients, resolution of the some eventualities and incidences. They provide all kinds of information about the hotel. Procedures of all services contracted by client, live, telephone and email. Annotation and control of the book of incidents, which occur at the hotel to arrange them in order of importance or chronological. Daily administrative and computer tasks, what rooms are free, reservations, arrival forecasts. Control and annotation of events in the system calendar. Billing of all consumations and services that the guest has consumed. Maintenance in order the workplace, group work.
Primark - Palma, SpainCustomer ServiceSeptember 2016 - November 2016 · 3 months
Customer service on changes and returns of Primark products. Work with cash register (register all the codes of the purchase tickets - returns and exchanges of one product for another, additional charges, closing of cash.
Hotel Catalonia Majorica - Palma, SpainTourismJanuary 2010 - May 2010 · 5 months
School of Tourism of Balearic Islands Felipe Moreno - Palma, SpainOctober 2017 - Now
Zespół Szkół Zawodowych w Wałczu, Poland - Walcz, PolandSeptember 2004 - June 2008
SpanishNative or fluent100%
PolishNative or fluent100%
- Ability to work in groups
- excellent interpersonal skills
- New tehnology
- Public Relations
Curso de guía de aeropuertos y hoteles Rainbow Tours, Poland.