Magdalena Nowak

Magdalena Nowak

Student from School of Tourism of Balearic Islands Felipe Moreno
Lives in Palma, Spain
over 6 months ago

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I am a professional in tourism and my professional experience has allowed me to meet different departments of the tourism industry, thanks to which my acquired skills and knowledge have been expanded. My professional experience has allowed me to communicate easily, offer customer service and manage my work successfully.


  • Back Office

    MLL HOTELS - Palma, Spain

    June 2018 - July 2018 · 2 months

    Management of reservations (charges, billing, modification, introduction to the system of reservations for several hotels of the company) in Timón e Addon Payment system. Telephone and email attention. Help the coworkeres in some daily tasks such as reviewing and corrects reservations or filing documents, group work.

  • Recepcionist

    Amic Hotels - Palma, Spain

    Front Office reception
    December 2017 - January 2018 · 2 months

    Receive the clients, Check - in, Check - out, answer the frequent questions of the clients, resolution of the some eventualities and incidences. They provide all kinds of information about the hotel. Procedures of all services contracted by client, live, telephone and email. Annotation and control of the book of incidents, which occur at the hotel to arrange them in order of importance or chronological. Daily administrative and computer tasks, what rooms are free, reservations, arrival forecasts. Control and annotation of events in the system calendar. Billing of all consumations and services that the guest has consumed. Maintenance in order the workplace, group work.

  • Customer Service

    Primark - Palma, Spain

    Customer Service
    September 2016 - November 2016 · 3 months

    Customer service on changes and returns of Primark products. Work with cash register (register all the codes of the purchase tickets - returns and exchanges of one product for another, additional charges, closing of cash.

  • Waitress

    Hotel Catalonia Majorica - Palma, Spain

    January 2010 - May 2010 · 5 months


  • Tourist Specialist

    School of Tourism of Balearic Islands Felipe Moreno - Palma, Spain

    October 2017 - Now

  • Economy Technikan

    Zespół Szkół Zawodowych w Wałczu, Poland - Walcz, Poland

    September 2004 - June 2008


  • Spanish
    Native or fluent
  • Polish
    Native or fluent
  • English
    Professional working
  • German
    Limited working


  • Ability to work in groups
  • excellent interpersonal skills
  • Flexibility
  • Languages
  • New tehnology
  • Public Relations


  • Holiday Representatives

    Curso de guía de aeropuertos y hoteles Rainbow Tours, Poland.

Réceptionniste chez hotel du golfe Lomé
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Berlin, Germany
W Barcelona
Barcelona, Spain
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