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An aspiration to make a significant contribution in a challenging position with a dynamic and progressive organization that may take the best out of me, besides giving a genuine opportunity to grow and constantly enhance my skills.
7 years and 5 months
The St. Regis Dubai - Dubai, United Arab EmiratesFront Office receptionFebruary 2017 - Now · 2 years and 11 months
set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation. assist in maintaining and/or develop agreed standards consistently within the Front Office department. assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals. ensure a smooth and efficient running of the Hotel night operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times. prepare the Front Office Night audit reports and statistics and distribute to the different Hotel departments as required. prepare the Night Manager’s statistical report, including the competitor Hotel room occupancy / revenue statistics. supervise the Front Office night operation and staff. supervise group arrivals and departures which take place during the shift.
Front Office Supervisor
InterContinental - Cairo, EgyptFront Office receptionApril 2015 - February 2017 · 1 year and 11 months
Print Traces report and action it daily with no Failure. Follow up on High Balance rooms daily to ensure that payment collected accordingly. Aware of the room situation and to strive to obtain maximum occupancy. Respond to any changes as dictated by the hotel, and the management. Ensure that all the services advertised to guests are constantly and efficiently available. Handle message, mail and telephone inquiries of Guests and distribute to concierge for immediate delivery. Check-in guest and escort VIP and random guests to their rooms. Confirm the flight bookings for guests as required and to update departure times in OPERA system. Sell in-house Hotel facilities.
Front Desk Agent
Holiday Inn - Cairo, EgyptFront Office receptionAugust 2011 - March 2014 · 2 years and 8 months
Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct destination Deal with queries from the public and customers Ensure knowledge of staff movements in and out of organization Monitor visitor access and maintain security awareness Provide general administrative and clerical support Prepare correspondence and documents Receive and sort mail and deliveries
Helwan University - Faculty of Tourism & Hotel Management - Cairo, EgyptJuly 2011 - July 2015
Native or fluent
Native or fluent
- Duty management