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The St. Regis Dubai Al Habtoor Polo Resort & Club - Dubai, United Arab EmiratesFront Office receptionFebruary 2017 - Now · 1 year and 10 months
set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation. assist in maintaining and/or develop agreed standards consistently within the Front Office department. assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals. ensure a smooth and efficient running of the Hotel night operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times. prepare the Front Office Night audit reports and statistics and distribute to the different Hotel departments as required. prepare the Night Manager’s statistical report, including the competitor Hotel room occupancy / revenue statistics. supervise the Front Office night operation and staff. supervise group arrivals and departures which take place during the shift.
Front Office Supervisor
InterContinental - Cairo, EgyptFront Office receptionApril 2015 - February 2017 · 1 year and 11 months
Front Desk Agent
Holiday Inn - Cairo, EgyptFront Office receptionAugust 2011 - March 2014 · 2 years and 8 months
EnglishNative or fluent100%
ArabicNative or fluent100%