Maged Gamal

Maged Gamal

Night Manager at The St. Regis Dubai
Lives in Dubai, United Arab Emirates

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About me

An aspiration to make a significant contribution in a challenging position with a dynamic and progressive organization that may take the best out of me, besides giving a genuine opportunity to grow and constantly enhance my skills.

Experience

7 years and 5 months

  • Night Manager

    The St. Regis Dubai - Dubai, United Arab Emirates

    Front Office reception
    February 2017 - Now · 2 years and 11 months

     set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation.  assist in maintaining and/or develop agreed standards consistently within the Front Office department.  assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals.  ensure a smooth and efficient running of the Hotel night operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times.  prepare the Front Office Night audit reports and statistics and distribute to the different Hotel departments as required.  prepare the Night Manager’s statistical report, including the competitor Hotel room occupancy / revenue statistics.  supervise the Front Office night operation and staff.  supervise group arrivals and departures which take place during the shift.

  • Front Office Supervisor

    InterContinental - Cairo, Egypt

    Front Office reception
    April 2015 - February 2017 · 1 year and 11 months

     Print Traces report and action it daily with no Failure.  Follow up on High Balance rooms daily to ensure that payment collected accordingly.  Aware of the room situation and to strive to obtain maximum occupancy.  Respond to any changes as dictated by the hotel, and the management.  Ensure that all the services advertised to guests are constantly and efficiently available.  Handle message, mail and telephone inquiries of Guests and distribute to concierge for immediate delivery.  Check-in guest and escort VIP and random guests to their rooms.  Confirm the flight bookings for guests as required and to update departure times in OPERA system.  Sell in-house Hotel facilities.

  • Front Desk Agent

    Holiday Inn - Cairo, Egypt

    Front Office reception
    August 2011 - March 2014 · 2 years and 8 months

     Answer telephone, screen and direct calls  Take and relay messages  Provide information to callers  Greet persons entering organization  Direct persons to correct destination  Deal with queries from the public and customers  Ensure knowledge of staff movements in and out of organization  Monitor visitor access and maintain security awareness  Provide general administrative and clerical support  Prepare correspondence and documents  Receive and sort mail and deliveries

Education

  • Bachelor's Degree

    Helwan University - Faculty of Tourism & Hotel Management - Cairo, Egypt

    July 2011 - July 2015

Languages

2 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

Personal information

Nationalities

  • Egyptian

Skills

1 skill

  • Duty management
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