Mahin Rasheed

Mahin Rasheed

Assistant IT Manager at Dubai International Hotel
Lives in Dubai, United Arab Emirates

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About me

Solution oriented senior IT professional with 13 years of progressive experience in various industries including hospitality and IT firms & seeking senior level assignments in IT industry

Experience

16 years and 11 months

  • Assistant IT Manager

    Dubai International Hotel - Dubai, United Arab Emirates

    IT & Technology
    July 2012 - Now · 11 years and 9 months

    • Administrated hospitality software like Opera, Micros Simphony, Sun Systems, Personal & Payroll solution, Guest room management, SPA concept, Call center, and PABX services. • Management of Active Directory, Exchange server 2013, DHCP, DNS, and WINS. • Smooth internet services for the guests via Wireless and Wired HSIA connectivity. • Created contingency planning, business continuity plans, and disaster recovery plans. • Implemented Enterprise security to protect intellectual property using firewalls, antivirus, antispyware and web filters. • Maintained standard backup policies, taking the backup of servers using Symantec Veritas backup exec and restoring data as per customer request. • Delegating tasks to the team members and made sure all the end user issues are addressed and resolved. • Created weekly, monthly and yearly checklist for the team to ensure the smooth operation of the guest internet services and to ensure the preventive maintenance is done for all IT equipment. • Managing SLA agreements with the vendors. • Scheduled and led meetings related to current and upcoming information technology projects, • IT asset inventory and management. • Manage and execute projects so they stick to the schedule, scope, and budget. • Collect and summarize information in preparation for creating and submitting status reports. • Automated distribution of update packages via WSUS server across all the desktops and servers. Achievements • Pre-opened 180 rooms 5-star hotel and 4 food and beverage outlets in Concourse A, Dubai Airports. • Pre-opened food and beverage outlets including first class and business class lounges in Concourse D, Dubai Airports. • Assessed risk factors and developed strategies for response. • Successfully upgraded Micros 9700 to Micros Simphony with minimal downtime in food and beverage operations. • Project Manager for the implementation of IPTV System, Automated wakeup call, call center module for central reservations and lounge automation system. • Implemented digital kiosk all over the Airport, which created significant growth in the revenue of food and beverage operation, and SPA. An added advantage for the marketing team to publish their promotions. • Assisted IT director in streamlining IT operations.

  • IT Administrator

    Innovators and Innovations - Kochi, India

    IT & Technology
    May 2009 - May 2012 · 3 years and 1 month

    • Installation and configuration of new network infrastructure for small and enterprise needs. Configured new network switches and implemented VLAN to segregate the network to different network domains. • Configured and implemented network level security by setting up firewalls on the port level and system level as per the end user needs. • Installation, configuration, troubleshooting and maintenance of Windows operating system (2008, Vista) for the server and desktop as per the AMC. • Upgrading windows service pack for new fixes. Updating the virus definition of the antivirus to the latest. • Assigning routing protocols and routing table configuration.

  • System Administrator

    Connectionz Embedded Solutions - Kochi, India

    IT & Technology
    May 2007 - April 2009 · 2 years

    • Troubleshoot problems reported by users. • Preventive maintenance of IT and networking assets like routers, switches, printers, scanner, and all associated computer peripherals. • Asset tracking and maintaining asset inventory report. • Maintain system and network security. • Windows update in all desktops and servers • Installation and monitoring antivirus and periodic update of virus definition.

Education

  • Bachelor of Technology

    Cochin University of science and technology - Dubai, United Arab Emirates

    August 2003 - April 2007

    Bachelor of Technology in Electronics and Telecommunication

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Indian

Skills

5 skills

  • CCNA
  • CCNP
  • ITIL
  • Mcsa
  • Mcse
Connections
Clinton K P
Multi property IT Executive en Marriott International
Rizwan Ali Shah
Senior IT Technical Support en Emirates Park Zoo & Resort
Krisantus Sutrisno
People and Culture Coordinator en Four Seasons Hotels and Resorts
View 52 connections
Following
Minor International
Minor International
Bangkok, Thailand
Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Selected Jobs
Selected Jobs
Barcelona, Spain
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Roohan Siddiqui
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