Mahmoud Abdelrahim

Mahmoud Abdelrahim

Hotel Receptionist & CID DATA ENTRY at City Premiere Hotel APartments
Lives in Dubai, United Arab Emirates
over 6 months ago

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6 Years Experience in Tourism and Hospitality. Worked in Egypt, Kuwait and UAE. Worked within teams. Dealt with over 10 different nationalities such as UK, German, Polish, Russian, Filipinos, Indians, Arab etc.decision-maker, hard worker, time manager, organized, friendly.

Experience

  • Hotel Receptionist & CID DATA ENTRY

    City Premiere Hotel APartments - Dubai, United Arab Emirates

    Front Office reception
    April 2017 - Now · 1 year and 10 months

    Welcome guests in a friendly, prompt and professional manner Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in in line with local legislative requirements Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges CID Data Entry (CID & Vicas System)

  • Customer Service Representative

    Bright Sky Travel “Blue Sky Group” - Hurghada, Egypt

    Customer Service
    July 2007 - July 2011 · 4 years and 1 month

    Escort guests from airport to hotel and vice Versa Escort guests during excursions, giving information, assisting if needed Handling guest arrival and departure, and arrange the transportation. Assist with guest luggage as and when required. Be present at all scheduled flight landings and take-offs and assist incoming guests with baggage clearance and directing them to transport facilities. Stand by at the arrival & departure terminal for every flight arrival & departure as required. Responsible for good service and maintain close relationship with all official sectors at the airport

Education

  • German Bachelor in Translation

    Azhar University, - Cairo, Egypt

    September 2003 - June 2007

    German Bachelor in Translation

Languages

  • Arabic
    Native or fluent
    100%
  • German
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Ability to work independently
  • A brilliant communicator
  • A genius organiser
  • Exceptional time management
  • Outstanding interpersonal Skills
  • Strong Technical Skills
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