Mahmoud Abou El Kheir

Mahmoud Abou El Kheir

Complex Reservations Agent at Habtoor Hospitality
Lives in Dubai, United Arab Emirates

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About me

Always energetic and motivated to do my best


6 years

  • Complex Reservations Agent

    Habtoor Hospitality - Dubai, United Arab Emirates

    January 2019 - April 2019 · 4 months

    Managing reservations for - Hilton Dubai Al Habtoor City - V Hotel Dubai, Curio Collection by Hilton - Habtoor Palace - Al Habtoor City - LXR - Hilton Responsibilities: Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

  • Reservations & Revenue Agent

    Park Inn by Radisson - Dubai, United Arab Emirates

    April 2018 - June 2018 · 3 months

    Pre-Opening team To process & confirm guest room reservations made by clients. To remain up to date with all promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. To show complete product knowledge, understand rate structure and apply rate management. To maintain established filling system for all correspondence and collate reports as required. Speak with others using clear and professional language; answer telephones using appropriate etiquette Follow sales techniques to maximize revenue. To maintain an accurate room status at all time. Up-sell whenever an opportunity is identified. Ensures that reservation requests are answered accurately on a timely basis. To check the reservations on daily basis for compliance and to ensure that the minimum response time is maintained for all reservation requests

  • Reservations Sales Agent

    Anantara Dubai The Palm Resort & Spa - Dubai, United Arab Emirates

    January 2015 - October 2015 · 10 months

    Responsible for dealing with guest requests to make a booking. In detailed: • Greets guests over the phone in a friendly, courteous manner • Records reservation information accurately • Identifies commissionable reservations and secures required information • Records and processes deposit information • Identifies and records special billing instructions • Files all reservations in a systematic order for easy referral • Contributes to maximum occupancy of the hotel by assisting in maintaining accurate • Inventory control for rooms • Records requests for special accommodations and suites • Uses up-selling techniques • Utilizes guest history files for personalized service at the hotel • Maximizes customer satisfaction and hotel revenue by promoting other services and facilities to guests (Visa, Airport transfers, Marhaba services) • Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner • Acknowledges assigned reservation faxes and messages • Maintains high confidentiality in regards to guest privacy

  • Customer Sales Advisor

    Jumeirah Group - Dubai, United Arab Emirates

    November 2012 - August 2014 · 1 year and 10 months

    Worked for Leisure,Corporate and FIT departments. *Handling all inquiries for direct guests and non-contracted travel agencies and corporate companies, through direct calls, e-mails and faxes, for all Jumeirah Properties - Burj Al Arab Jumeirah (Dubai) - Jumeirah Beach Hotel (Dubai) - Jumeirah Creekside Hotel (Dubai) - Jumeirah Emirates Towers (Dubai) - Madinat Jumeirah (Dubai) o Al Qasr o Dar Al Masyaf o Mina A’Salam - Jumeirah Zabeel Saray (Dubai) - Jumeirah Living at World Trade Centre (Dubai) - Jumeirah at Etihad Towers (Abu Dhabi) - Jumeirah at Etihad Towers Residences (Abu Dhabi) - Jumeirah Bilgah Beach Hotel (Baku) - Jumeirah Frankfurt (Frankfurt) - Pera Palace Hotel Jumeirah (Istanbul) - Jumeirah Messilah Beach Hotel & Spa (Kuwait) - Jumeirah Carlton Tower (London) - Jumeirah Lowndes Hotel (London) - Grosvenor House Apartments by Jumeirah Living (London) - Jumeirah Port Soller Hotel & Spa (Mallorca) - Jumeirah Dhevanafushi (Maldives) - Jumeirah Vittaveli (Maldives) - Jumeirah Grand Hotel Via Veneto (Rome) - Jumeirah Himalayas Hotel (Shanghai)

  • Receptionist

    Grand Millennium Dubai - Dubai, United Arab Emirates

    Front Office reception
    September 2010 - April 2011 · 8 months

  • Guest Service Agent

    Four Seasons - Alexandria - Alexandria, Egypt

    Front Office reception
    May 2007 - May 2009 · 2 years and 1 month

    Pre Opening team


  • Bachelor Degree

    Higher Institute of Hotel and Tourism - Alexandria, Egypt

    September 2001 - June 2005

    Bachelor Degree of hospitality management

  • High School

    Victoria College - Alexandria, Egypt

    September 1985 - June 1998


2 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

Personal information


  • Egyptian

Work Permits

  • United Arab Emirates


11 skills

  • A team player
  • Can handle high pressure
  • Focus on goals
  • Good in microsoft
  • Hard work
  • Opera
  • profesionalidad
  • Sales target achiever
  • Support team
  • telesales
  • Wholesale
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