Mahmoud Abou El Kheir

Mahmoud Abou El Kheir

Reservations & Revenue Agent at Park Inn by Radisson
Lives in Dubai, United Arab Emirates
over 6 months ago

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Always energetic and motivated to do my best

Experience

  • Complex Reservations Sales Agent

    Hilton Dubai Al Habtoor City - Dubai, United Arab Emirates

    Reservations
    January 2019 - Now · 1 month

  • Reservations & Revenue Agent

    Park Inn by Radisson - Dubai, United Arab Emirates

    Reservations
    April 2018 - Now · 10 months

    Pre-Opening team To process & confirm guest room reservations made by clients. To remain up to date with all promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. To show complete product knowledge, understand rate structure and apply rate management. To maintain established filling system for all correspondence and collate reports as required. Speak with others using clear and professional language; answer telephones using appropriate etiquette Follow sales techniques to maximize revenue. To maintain an accurate room status at all time. Up-sell whenever an opportunity is identified. Ensures that reservation requests are answered accurately on a timely basis. To check the reservations on daily basis for compliance and to ensure that the minimum response time is maintained for all reservation requests

  • Reservations Sales Agent

    Anantara Dubai The Palm Resort & Spa - Dubai, United Arab Emirates

    Reservations
    January 2015 - October 2015 · 10 months

    Responsible for dealing with guest requests to make a booking. In detailed: • Greets guests over the phone in a friendly, courteous manner • Records reservation information accurately • Identifies commissionable reservations and secures required information • Records and processes deposit information • Identifies and records special billing instructions • Files all reservations in a systematic order for easy referral • Contributes to maximum occupancy of the hotel by assisting in maintaining accurate • Inventory control for rooms • Records requests for special accommodations and suites • Uses up-selling techniques • Utilizes guest history files for personalized service at the hotel • Maximizes customer satisfaction and hotel revenue by promoting other services and facilities to guests (Visa, Airport transfers, Marhaba services) • Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner • Acknowledges assigned reservation faxes and messages • Maintains high confidentiality in regards to guest privacy

  • Customer Sales Advisor

    Jumeirah Group - Dubai, United Arab Emirates

    Reservations
    November 2012 - August 2014 · 1 year and 10 months

    Worked for Leisure,Corporate and FIT departments. *Handling all inquiries for direct guests and non-contracted travel agencies and corporate companies, through direct calls, e-mails and faxes, for all Jumeirah Properties - Burj Al Arab Jumeirah (Dubai) - Jumeirah Beach Hotel (Dubai) - Jumeirah Creekside Hotel (Dubai) - Jumeirah Emirates Towers (Dubai) - Madinat Jumeirah (Dubai) o Al Qasr o Dar Al Masyaf o Mina A’Salam - Jumeirah Zabeel Saray (Dubai) - Jumeirah Living at World Trade Centre (Dubai) - Jumeirah at Etihad Towers (Abu Dhabi) - Jumeirah at Etihad Towers Residences (Abu Dhabi) - Jumeirah Bilgah Beach Hotel (Baku) - Jumeirah Frankfurt (Frankfurt) - Pera Palace Hotel Jumeirah (Istanbul) - Jumeirah Messilah Beach Hotel & Spa (Kuwait) - Jumeirah Carlton Tower (London) - Jumeirah Lowndes Hotel (London) - Grosvenor House Apartments by Jumeirah Living (London) - Jumeirah Port Soller Hotel & Spa (Mallorca) - Jumeirah Dhevanafushi (Maldives) - Jumeirah Vittaveli (Maldives) - Jumeirah Grand Hotel Via Veneto (Rome) - Jumeirah Himalayas Hotel (Shanghai)

  • Receptionist

    Grand Millennium Dubai - Dubai, United Arab Emirates

    Front Office reception
    September 2010 - April 2011 · 8 months

  • Guest Service Agent

    Four Seasons - Alexandria - Alexandria, Egypt

    Front Office reception
    May 2007 - May 2009 · 2 years and 1 month

    Pre Opening team

Education

  • Bachelor Degree

    Higher Institute of Hotel and Tourism - Alexandria, Egypt

    September 2001 - June 2005

    Bachelor Degree of hospitality management

  • High School

    Victoria College - Alexandria, Egypt

    September 1985 - June 1998

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%

Skills

  • A team player
  • Can handle high pressure
  • Focus on goals
  • Good in microsoft
  • Hard work
  • Opera
  • profesionalidad
  • Sales target achiever
  • Support team
  • telesales
  • Wholesale
Connections
Pooja Jeanette Gomes
Reservation Executive at The Grand
Mohamed Fathy
Reservation Agent at Atana Hotel Dubai
Roshan Sayyed
Reservation agent at Gateway hotel and admiral plaza hotel
View 21 connections
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