Mahmoud Ahmed

Mahmoud Ahmed

Front Office Supervisor at FIVE Palm Jumeirah Hotel
Lives in Dubai, United Arab Emirates

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About me

A young enthusiastic hotelier who is driven by passion for his work. I feel that my greatest strength are firstly commitment to providing the highest level of loyalty and service to my employers, colleagues and our guests .secondly, I have the ability to develop and maintain a positive working relationship with senior managers, which in turn will help me to understand the needs of my employers, the goals of the organization and ambitions.


8 years and 11 months

  • Front Office Supervisor

    FIVE Palm Jumeirah Hotel - Dubai, United Arab Emirates

    Front Office reception
    March 2017 - Now · 3 years

    Role as Reception Supervisor, you will be part of a larger team to ensure smooth operation of all front desk duties and to deliver excellent customer service. *You will assist the Front of House manager to maximize revenue through upselling rooms and event space. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit / floor limit policies. Cross Check all billing instructions are correctly updated  Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested or deemed necessary by management.

  • Guest service officer

    Hyatt Hotels Dubai - Dubai, United Arab Emirates

    Front Office reception
    September 2013 - February 2017 · 3 years and 6 months

    Guest Service Officer 08/2013 – 02/2017 Sign in on department time sheet and check communications binder/board for any special preparations of the day. Count and verify all floats pertaining to your shift. Review previous shift activity with the departing shift Guest Service Officer. Check hotel activity (arrivals, departures, special requests) and communicate information to the appropriate departments. Check with the function sheet and make folios for each function. Post applicable charges as per management’s direction. Change security tapes and ensure all equipment is in good working order. Complete all transactions and daily deposits and verify float counts Ensure relief personnel are ready and available to perform job duties. Inform relief personnel of any special requests, reservations or pending tasks. Sign out on timesheet and check schedule for upcoming shift(s). Consistently achieved highest per-night sales averages by doing up-selling. Proved the ability to multitask, handle busy period, resolve customer issues and excel within a demanding, high occupancy.

  • Shift Leader

    Novotel World Trade Centre - Dubai, United Arab Emirates

    March 2011 - July 2013 · 2 years and 6 months

    Shift Leader 03/2011 – 07/20 13 Communicated with client for the best services. Made all the arrangement to deliver the event. Assumed responsibility of proper documentation and update of assigned projects. Maintain professional relationship with guests, customers, suppliers, contractors. Consolidate and cascade suggestions and complaints by guests. Handling the event outside catering or wedding Prepare the event plan. Making and coming up with the floor plan for the event. Timing arrangement with the guest. Entrance arrangement from flower or frame or candle. Timely arrangement of the set up and layout for the wedding. Always ready for the last minute changing for extra cover


  • IGI

    January 2007 - January 2010


2 languages

  • Arabic

    Native or fluent

  • English

    Full professional

Personal information


  • Egyptian

Date of birth

August 08th 1989

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