Join Hosco and view Mahmoud's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
I have about one year experience in tourism& hotels industry. Throughout my training I worked in deferent departments and sections, like: front office, food & beverage and kitchen .The variety of roles I assumed during my training enabled me to have considerable experience .
1 year and 8 months
Guest service since
Sheraton Hotels and Resorts - El Gouna, EgyptFront Office receptionMarch 2019 - Now · 1 year
To make sure that GXP Response monthly reports are ready on time and to contribute in analysis process as responsible for the system, to train one member of every department at least to use the system. -Front office departmental trainer. - To make sure that all internal and external calls are answered within three rings and according to Starwood standards. - Handling Guest relation, and Reception calls. - Handling fire and evacuation procedures in case of fire or emergency and to make sure that evacuation plan and tools are available in the guest service center 24/7. - To check that all guest complains if through guest directly or NFO (Questionnaires) or courtesy call are recorded on SGR+ (Star guest response) in order to check that all orders and complains are finished and handled on time to increase guest satisfaction, and to keep a record for all hotel guest
Customer Service Agent
RAYA Contact Center - Hurghada, EgyptSales & MarketingApril 2018 - December 2018 · 9 months
Bachelor's of Hotel management
Sixth of October UniversityJanuary 2013 - July 2018
Native or fluent
- Conflict Resolution
- Critical Thinking
- Time managment