Mahmoud Shehada

Mahmoud Shehada

Guest service since at Sheraton Hotels and Resorts
Lives in Hurghada, Egypt

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About me

I have about one year experience in tourism& hotels industry. Throughout my training I worked in deferent departments and sections, like: front office, food & beverage and kitchen .The variety of roles I assumed during my training enabled me to have considerable experience .


1 year and 8 months

  • Guest service since

    Sheraton Hotels and Resorts - El Gouna, Egypt

    Front Office reception
    March 2019 - Now · 1 year

    To make sure that GXP Response monthly reports are ready on time and to contribute in analysis process as responsible for the system, to train one member of every department at least to use the system. -Front office departmental trainer. - To make sure that all internal and external calls are answered within three rings and according to Starwood standards. - Handling Guest relation, and Reception calls. - Handling fire and evacuation procedures in case of fire or emergency and to make sure that evacuation plan and tools are available in the guest service center 24/7. - To check that all guest complains if through guest directly or NFO (Questionnaires) or courtesy call are recorded on SGR+ (Star guest response) in order to check that all orders and complains are finished and handled on time to increase guest satisfaction, and to keep a record for all hotel guest

  • Customer Service Agent

    RAYA Contact Center - Hurghada, Egypt

    Sales & Marketing
    April 2018 - December 2018 · 9 months


  • Bachelor's of Hotel management

    Sixth of October University

    January 2013 - July 2018


3 languages

  • Arabic

    Native or fluent

  • English

    Limited working

  • German


Personal information


  • Egyptian


10 skills

  • Adaptability
  • Communicaton
  • Conflict Resolution
  • Creativity
  • Critical Thinking
  • Motivation
  • Organisation
  • Problemsolving
  • Teamwork
  • Time managment
Reem Elmenshawy
Student from Ain shams University-Faculty of Alsun
Samar Gamal
Front Desk Receptionist at hurghada
Raïssa Amani
Stagiaire F&B chez Brussels Marriott Hotels
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