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German-Croatian junior-student of International Hospitality and Service Management. Enrolled at the Rochester Institute of Technology in Dubrovnik, Croatia and currently participating in the Global Exchange Program at RIT Dubai. I particularly specialize on hotel- and Lodging operations in my studies
Integrity is my most valued quality. I am ambitious in learning languages and taking on new opportunities and challenges. The ability to adapt to changes, a great passion for achieving goals, and self-development have shaped my path.
Education in Germany combined with my international experience enabled me to encounter various cultures with curiosity and respect.
Please contact me, if my proifle catched your interest.
BS in Hospitality
RIT Croatia - Dubrovnik, CroatiaOtherJuly 2015 - Now · 3 years and 8 months
Senior Student in International Hospitality and Service Management Expected degree in May 2019
Guest experience agent
Nikki Beach Resort & Spa Dubai - Dubai, United Arab EmiratesFront Office conciergeMay 2018 - August 2018 · 4 months
• Welcoming guests • Acting as point of reference for guests • Understanding guests needs and providing • personal solutions • Suggesting facilities and activities by the hotel • Escorting guests and executing room orientations • Working with Protel • Check-in and Check-out • Handling cash flows • Collaborate with all departments of the hotel • Booking excursions and restaurant reservations • Arranging transportation and car-rentals
Lindner Hotel & Sporting Club Wiesensee - Westerburg, GermanyFront Office receptionJune 2017 - August 2017 · 3 months
Starting as a crosstraining in housekeeping, F&B and the Sports Club, resolving various kinds of guest requests, handling check-in and check-out, such as controlling cash flow were part of my daily duties at the front-office of the 4-star hotel for 2 months. I gained valuable experiences in working with Opera and felt comfortable to enhance the guest's experience and assist the guests with any kind of issue. Finally, I accomplished to work shifts independently at the reception.
Radisson Blu Resort & Spa - Dubrovnik, CroatiaGuest RelationsJune 2016 - September 2016 · 4 months
To delight the guests' experiences, assist with reservations and tour planning by implementing my foreign language knowledge was my duty during the seasonal job at a 5-star resort. I could also apply my communication skills in person, on the phone and E-mail. Collaborating with the front office team, I gained broad insight in hotel operations and comfort in working with Opera.
DB Schenker AG - Frankfurt, GermanySales & MarketingJuly 2014 - February 2015 · 8 months
Secretary, including various administration work like preparing and presenting presentations. Phone and E-mail-traffic in foreign languages as well as compliance were also part of my job.
Rittal GmbH - Herborn, GermanySales & MarketingApril 2013 - June 2015 · 2 years and 3 months
Practice of my theoretical education as a multilingual secretary. Working with Microsoft office programs and dealing with phone and E-mail communication, as well as translation were part of my job.
BS International Hospitality and Service Management
Rochester Institute of Technology - Croatia - Dubrovnik, CroatiaAugust 2015 - Now
Senior Student in International Hospitality and Service Management with expected graduation in May 2019
BS in Hospitality and Service Management
Rochester Institute of Technology - Dubai, United Arab EmiratesJanuary 2018 - May 2018
Junior Student - Global Exchange in International Business at RIT Dubai Courses: - Beginning Arabic - Islamic Culture - East-West Encounters - Business Ethics - Information Systems and Technology
Multilingual Secretary and High School Degree
Friedrich-Feld-Schule - Giessen, GermanyJuly 2012 - May 2015
High School of commercial education
GermanNative or fluent100%