Maja Utrobicic

Maja Utrobicic

BS in Hospitality at RIT Croatia
Lives in Dubai, United Arab Emirates
over 6 months ago

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German-Croatian junior-student of International Hospitality and Service Management. Enrolled at the Rochester Institute of Technology in Dubrovnik, Croatia and currently participating in the Global Exchange Program at RIT Dubai. I particularly specialize on hotel- and Lodging operations in my studies

Integrity is my most valued quality. I am ambitious in learning languages and taking on new opportunities and challenges. The ability to adapt to changes, a great passion for achieving goals, and self-development have shaped my path.
Education in Germany combined with my international experience enabled me to encounter various cultures with curiosity and respect.

Please contact me, if my proifle catched your interest.


  • BS in Hospitality

    RIT Croatia - Dubrovnik, Croatia

    July 2015 - Now · 3 years and 8 months

    Senior Student in International Hospitality and Service Management Expected degree in May 2019

  • Guest experience agent

    Nikki Beach Resort & Spa Dubai - Dubai, United Arab Emirates

    Front Office concierge
    May 2018 - August 2018 · 4 months

    • Welcoming guests • Acting as point of reference for guests • Understanding guests needs and providing • personal solutions • Suggesting facilities and activities by the hotel • Escorting guests and executing room orientations • Working with Protel • Check-in and Check-out • Handling cash flows • Collaborate with all departments of the hotel • Booking excursions and restaurant reservations • Arranging transportation and car-rentals

  • Receptionist

    Lindner Hotel & Sporting Club Wiesensee - Westerburg, Germany

    Front Office reception
    June 2017 - August 2017 · 3 months

    Starting as a crosstraining in housekeeping, F&B and the Sports Club, resolving various kinds of guest requests, handling check-in and check-out, such as controlling cash flow were part of my daily duties at the front-office of the 4-star hotel for 2 months. I gained valuable experiences in working with Opera and felt comfortable to enhance the guest's experience and assist the guests with any kind of issue. Finally, I accomplished to work shifts independently at the reception.

  • Concierge

    Radisson Blu Resort & Spa - Dubrovnik, Croatia

    Guest Relations
    June 2016 - September 2016 · 4 months

    To delight the guests' experiences, assist with reservations and tour planning by implementing my foreign language knowledge was my duty during the seasonal job at a 5-star resort. I could also apply my communication skills in person, on the phone and E-mail. Collaborating with the front office team, I gained broad insight in hotel operations and comfort in working with Opera.

  • Multilingual Secretary

    DB Schenker AG - Frankfurt, Germany

    Sales & Marketing
    July 2014 - February 2015 · 8 months

    Secretary, including various administration work like preparing and presenting presentations. Phone and E-mail-traffic in foreign languages as well as compliance were also part of my job.

  • Administration Co-Op

    Rittal GmbH - Herborn, Germany

    Sales & Marketing
    April 2013 - June 2015 · 2 years and 3 months

    Practice of my theoretical education as a multilingual secretary. Working with Microsoft office programs and dealing with phone and E-mail communication, as well as translation were part of my job.


  • BS International Hospitality and Service Management

    Rochester Institute of Technology - Croatia - Dubrovnik, Croatia

    August 2015 - Now

    Senior Student in International Hospitality and Service Management with expected graduation in May 2019

  • BS in Hospitality and Service Management

    Rochester Institute of Technology - Dubai, United Arab Emirates

    January 2018 - May 2018

    Junior Student - Global Exchange in International Business at RIT Dubai Courses: - Beginning Arabic - Islamic Culture - East-West Encounters - Business Ethics - Information Systems and Technology

  • Multilingual Secretary and High School Degree

    Friedrich-Feld-Schule - Giessen, Germany

    July 2012 - May 2015

    High School of commercial education


  • German
    Native or fluent
  • English
    Full professional
  • Croatian
    Full professional
  • Spanish
    Professional working
  • French
    Professional working
  • Italian
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