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My background includes overseeing front desk operations, staff, and processes to drive business and guest service success within established, highly regarded hotels. From training and coaching employees and managing budgets to evaluating staff performances and maintaining hotel brand standards, I excel at supervising teams, propelling revenue enhancement, and stimulating maximum levels of guest service and satisfaction. With these talents, coupled with my excellent communication and problem-solving abilities, I am confident that I can make a significant and positive impact on your hotel.
4 years and 3 months
Guest Service Team Leader
Rotana Hotel Management Corporation PJSC - United Arab EmiratesFront Office receptionApril 2018 - Now · 11 months
Front Desk Agent (Acting as Team Leader)
Rotana Hotel Management Corporation PJSC - JordanFront Office receptionSeptember 2016 - April 2018 · 1 year and 8 months
Front Office ClerkFront Office receptionMarch 2016 - September 2016 · 7 months
Front Office Clerk
Grand Hyatt Amman - JordanFront Office receptionDecember 2014 - March 2016 · 1 year and 4 months
Al Quds college - JordanJune 2012 - July 2014
Native or fluent
- Smart approach
- Smart worker
- Work under Pressure