Majd Al Najad

Majd Al Najad

reservations agent at Steigenberger Hotel Business Bay Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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Detail-oriented, efficient and organized professional with extensive experience in administrative and office job. Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Excellent written and verbal communication skills. Highly trustworthy, discreet and ethical. Resourceful in the completion of projects, effective at multi-tasking.

Experience

  • reservations agent

    Steigenberger Hotel Business Bay Dubai - Dubai, United Arab Emirates

    Reservations
    May 2018 - Now · 7 months

    • Manage all communication with various departments and ensure optimal level of services for all guests. • Develop and implement various sales strategies to ensure optimal level of occupancy and rates at facility and ensure timely response to all customer requests. • Develop and maintain professional relationships with all customers and manage system and monitor all guest requests. Administer all special requirements of guests at time of arrival and monitor all queries of delayed crew requests according to required policies and prosedures.

  • Reservation Agent

    Holiday Inn Abu Dhabi - Abu Dhabi, United Arab Emirates

    Reservations
    September 2009 - April 2014 · 4 years and 8 months

    • Process and confirm guest room reservations made by clients on the phone, letter or fax • Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. • Show complete product knowledge, understand rate structure and apply rate management • Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor • Promote and maintain good public relations and endeavors to maximize business • Maintain an accurate room status at all times • Ensure all incoming calls are answered as per the company standards, information received by fax is inputted and check constantly the incoming e • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.

Education

  • 2009

    July 2007 - July 2009

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Professional working
    60%

Skills

  • Arabic
  • English
  • Ms word
  • Presentable
Connections
Nicholas Ssengonzi
Trained as an Assistant IT Coordinator at Wyndham grand hotel manama
Adil Haroon
Reservation Agent at IHG - InterContinental Hotels Group
Jaimik Thakkar
Reservations & Finance Manager at GoForTrip Tours and Travels
View 5 connections
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