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Detail-oriented, efficient and organized professional with extensive experience in administrative and office job. Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Excellent written and verbal communication skills. Highly trustworthy, discreet and ethical. Resourceful in the completion of projects, effective at multi-tasking.
Steigenberger Hotel Business Bay Dubai - Dubai, United Arab EmiratesReservationsMay 2018 - Now · 7 months
• Manage all communication with various departments and ensure optimal level of services for all guests. • Develop and implement various sales strategies to ensure optimal level of occupancy and rates at facility and ensure timely response to all customer requests. • Develop and maintain professional relationships with all customers and manage system and monitor all guest requests. Administer all special requirements of guests at time of arrival and monitor all queries of delayed crew requests according to required policies and prosedures.
Holiday Inn Abu Dhabi - Abu Dhabi, United Arab EmiratesReservationsSeptember 2009 - April 2014 · 4 years and 8 months
• Process and confirm guest room reservations made by clients on the phone, letter or fax • Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. • Show complete product knowledge, understand rate structure and apply rate management • Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor • Promote and maintain good public relations and endeavors to maximize business • Maintain an accurate room status at all times • Ensure all incoming calls are answered as per the company standards, information received by fax is inputted and check constantly the incoming e • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.
2009July 2007 - July 2009
ArabicNative or fluent100%
- Ms word