Makram Ben salah

Makram Ben salah

Director of Spa and Recreation at Marriott International
Lives in Tunisia
over 6 months ago

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Passionate Director of Leisure, Spa and Resort Entertainment with 10+ years of cross-cultural working experience providing exceptional customer service
Delegates tasks effectively and resolve issues in a deadline driven environment.
Strong leader with the right attitude and have the ability to create a work environment and to drive revenue growth with higher guest satisfaction

Experience

  • Director of Spa and Recreation

    Marriott International - Algiers Province, Algeria

    Spa & Wellness
    July 2015 - September 2017 · 2 years and 3 months

    • Successfully luxury spa & fitness center on-time opening • Increased membership revenue by 22% & 32% during 2016 & 2017 • Achieved 100% health and safety scores in auditing processes • Developed a large network of repeat customers • Reduced overtime by 10% • Introduced marketing plan for new spa that resulted in 20% revenue • Developed entry-level associates to leadership positions

  • Spa and Recreation Manager

    Radisson Blu Resort, Fujairah - Fujairah, United Arab Emirates

    Spa & Wellness
    April 2013 - June 2015 · 2 years and 3 months

    • Managed purchasing of all non-revenue supplies and reduced cost by 10% • Developing and created new facilities, increased profitability by 15% • Increased sales retails by 12% in less than one year • Re-negotiated an existing contract which increased profits for the spa 9% over 2014

  • Spa and Leisure Director

    Zephir Hotels & SPA - Zarzis, Tunisia

    Spa & Wellness
    June 2010 - March 2013 · 2 years and 10 months

    • Achieved exceptional customer experience with a 80% clients return • Increased sales and profits by 13 % within first 6 months • Increased number of event participants by 25% within one year

  • Spa and Leisure Director

    AccorHotels Group - Djerba Midun, Tunisia

    Spa & Wellness
    March 2008 - January 2010 · 1 year and 12 months

    • Overseeing a team of 60 associates • Created new facilities increased profitability by 15% • Achieved 20% above budget by a combination of sustained new revenue • Decreased expenses by 20% through inventory control and preventive maintenance

Education

  • Spa Management

    ISPA Education Global Spa Management - Las Vegas, NV, United States

    September 2016 - October 2016

    Educational Institute- The International SPA Association is recognized worldwide as the leading professional organization and voice of the spa industry. ISPA’s membership is comprised of more than 3,000 health and wellness facilities and providers from 75 countries. Founded in 1991, ISPA advances the spa industry by providing invaluable educational and networking opportunities, promoting the value of the spa experience and speaking as the authoritative voice to foster professionalism and growth.

  • Bachelor of Literature and Culture

    Ibn Khaldoun High School - Tunis, Tunisia

    September 1991 - June 1997

    Culture & Literature History & Philosophy Language & Communication

Languages

  • French
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Native or fluent
    100%
  • Italian
    Professional working
    60%

Skills

  • Accounting system
  • Conflict Resolution
  • Creativity and innovation
  • Database Management
  • Decision making
  • Foreign Languages skills
  • Great Communication
  • Leadership skils
  • Microsoft Office Suite-
  • Organisation skills
  • Planning Skills
  • Project management
  • Social Media Management
  • Teamwork spirit

Other

  • Launch of Shine Spa For Sheraton & The newly renovated Sheraton Fitness

    New Shine Spa for Sheraton and a fully refreshed Sheraton Fitness with cutting edge equipment available 24 hours a day.

    The wellness zone is tucked away in a peaceful corner on the ground floor of the hotel providing privacy yet easy accessibility to both resident as well as non- resident guests. With both the Shine Spa for Sheraton as well as Sheraton Fitness located within the same space, the wellness zone provides for a complete and holistic wellbeing experience.

    Sheraton Fitness equipped with the latest Technogym equipment designed to fuel fast and focused workouts, delivering maximum results in minimum time compliments the new fitness facility. With Wi-Fi, 24 hour access and state of the art equipment, guests can customize their day to their stay and continue to ensure they stay fit and relaxed. A dedicated professional trainer is also available for personalized fitness regime.

    Elegant and refined interiors luxury spa called shine spa for Sheraton with spacious and comfortable treatments rooms, a relaxation lounge, Hammam, Sauna, Solarium, a Vichy Shower and an in-door pool with natural light, it is fully equipped to offer complete relaxation and pampering.

    Download the file
Connections
Dmytro Kobzar
Recreation & Activity Manager at JA Resorts & Hotels
Sami Mellouli
Senior Hospitality Consultant at Quality Consulting
Laureen Zam
HOSPITALITY at Zama
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