Mami Kiyotani

Mami Kiyotani

Guest Relations Manager at Hilton - Nay Pyi Taw
Lives in Naypyitaw, Myanmar (Burma)
over 6 months ago

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Experienced in the hotel operation for 8 years with a Post Graduate Diploma of Hotel Management.
Truly understand educating team members with respect, provide opportunity with supervision, keep close communication to understand each other with a critical thinking is the most important element as a leader to deliver genius customer service.

The millennium generation travelers are seeking to travel an unique geographic destination. As a management team, planning a strategy with consistency is necessary to attract the target market to let them chose your property.

It will be a new step of my career joining the Sales and Marketing Area, however I am highly interested and passionate to expand my knowledge to
learn this area for understanding hotel management.
I am confident to share my experience and knowledge by using communication to create an only one hotel by always having positive attitude, being self starter, and critical thinker.

Experience

  • Guest Relations Manager

    Hilton - Nay Pyi Taw - Naypyitaw, Myanmar (Burma)

    Front Office reception
    December 2017 - Now

  • Supervisor

    JW Marriott - Indianapolis, IN, United States

    Housekeeping
    March 2016 - February 2017

    • Supervise guest rooms to ensure the high quality guest rooms • Train, develop, and manage Housekeepers, Inspectors, Houseman, Laundry aide total 130 associates • Incharge of running the daily operation of the department • Calculate the productivity of the department • Keep inventory and purchase order for department's guest supplies • Update, share the Guest Survey Satisfaction(MEDALIA), In Room Guest Survey to the team • Follow up the guest comments to ensure JW service standard was delivered • Scheduling the department depending on the occupancy • Develop projects plan for associate, supervise and advise the progress • Evaluate associate performance (overall performance, discipline associates)

  • Agent

    Hilton Worldwide - Tokyo, Japan

    Front Office reception
    November 2013 - August 2015

    • Check in/out (including airline crews and group reservation) • Control the room assigns including special guest request • Complaint handling including service recovery • Exchange currency • Cash handling • Manage the email inquiry from guests • Complete the night audit

  • Administer

    Hilton Worldwide - Tokyo, Japan

    Housekeeping
    April 2009 - November 2013

    • Responsible for internal, external, and guest room phone calls • Make an inventory for calculating monthly budget room cleaning report • Train the Inspectors, Houseman, Order Taker total 20 associates • In charge of managing Lost and Found items in all inquiry • Created repeat guest request data in an Excel sheet to deliver consistency service • Support the Supervisor and Assistant of Executive Housekeeper • Housekeeping room cleaning training, room inspection

Education

Languages

  • Japanese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Limited working
    40%

Skills

  • Macbook
  • Microsoft
  • OnQPM
  • Opera
  • PMS
Connections
Kendrea Matthews
Student from Fachhochschule Salzburg University of Applied Sciences - Hospitality and Tourism Management
Rares Ciuverca
F&B Intern at Finca Cortesin 5*
Krisantus Sutrisno
Intern at Four Seasons Hotel
View 72 connections
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