Manal Majbour

Manal Majbour

Revenue Manager at Kenzi hotels group
Lives in Gueliz, Marrakesh, Morocco

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About me

Achievement-motivated analytical person with +7 years experience in hospitality industry, finance and revenue management background in large and well known five stars Hotels, independent worker able to collaborate in team environment, organized, conscientious and flexible person, able to effectively coordinate tasks to acomplish projects with timeliness.

Experience

7 years and 5 months

  • Revenue Manager

    Kenzi hotels group - Gueliz, Marrakesh, Morocco

    Revenue Management
    November 2019 - Now · 3 months

    *Manage reservations departement performance training and development *Manages room authorizations, rates and restrictions *Manage parameters in the revenue management systems *Conduct weekly revenue meeting with the GM, DOS, RDM, SPAM, F&BM *Analyse the monthly/quarterly property production Vs. The budget *Prepare on daily basis the benchmark sheet *Create pricing strategies by period within/exceeding the budget numbers *Analyse on a weekly basis the market trend, the business on the book Vs. the budget *Prepare on weekly/monthly basis the forecast *Weekly follow up on the rate display through all the channels to avoid the rate parity issues *Work closely with all the OTAs market managers to ensure maximum performance on all channels *Responsible for maximizing transient revenue *Pre-opening system settings (restrictions/mapping), actions plan *Explore the opportunities that may drive profit and put in place an action plan to catch profitable business

  • Revenue & Reservations Manager

    Warwick doha - Doha, Qatar

    Revenue Management
    February 2018 - October 2019 · 1 year and 9 months

    •Follow up regularly the online pace and the feature of the rates to avoid rate parity issues •Create Rate plans, Rate codes, and Group blocks •Analyze on a daily basis the pick-up performance per segment and compare it with STLY performance based on the budget and the updated forecast •Generate updates of transient segment each period •Adjust the forecast according to the weekly hotel performance, and the market demand/trends •Update the daily benchmark file to follow up the market share performance / follow up the comp set performance •Analyze and review daily, weekly and monthly performance results of the hotel •Understand gain or loss of Rev PAR index and apply this knowledge to impact forecast and in providing strategies based on historical data and current trends •Configure/update the RMS (Revenue Management Systems) •Maintain the hotel pricing and distribution strategy within the PMS and extranets •Responsible of overall Reservations Selling Process •Responsible of the extranets (Wholesalers, OTAs) and the branded website performance •Analyze the hotel performance per segment on a weekly-weekly-monthly basis •Explore opportunities that drive profit •Prepare the Weekly, monthly & yearly forecast / prepare the annual Budget •Lead weekly Revenue Meeting with Spa/Sales/F&B/FO HODs, discussing the strategies and Hotel Performance

  • Revenue Management Executive

    Marriott - Marrakesh, Morocco

    Revenue Management
    January 2017 - January 2018 · 1 year and 1 month

    •Assist the director of RM with essential administrative duties and fulfill reporting and analysis tasks •Manage room authorizations, rates and restrictions •Follow up on a daily basis the pick-up/pace and the hotel performance by segment and react according the horizon vision regarding the pricing strategy •Analyze the daily hotel revenue by segment and insert statistics on revenue plan •Increase/decrease prices according to the competitive market and the self-performance •Assist in the forecast preparation of 30-60-90 days •Participate in the property’s weekly Revenue Management/Strategy Meeting •Follow up on a daily basis the performance of the distribution Channels and ensure that prices are all the same within standards, preferences and restrictions.

  • Treasury analyst

    Le meridien - Marrakesh, Morocco

    Finance/Accounting
    May 2014 - December 2016 · 2 years and 8 months

    •Update the hotel bank statements on a daily basis. •Prepare the cash flow on a weekly basis •Insert on daily basis revenue generated through (Hotel different point of sale, AR account `CC, checks, wire transfer`) •Ensure on a daily basis that all bank transactions, credit cards payment, or wire transfers are executed correctly. •Prepare on a monthly basis the reconciliations for the hotel bank statements and the internal accounts.

  • Accounts Receivable

    le Meridien - Marrakesh, Morocco

    Finance/Accounting
    September 2012 - April 2014 · 1 year and 8 months

    •Reconcile all credit card transactions on a daily basis •Ensure that all guest billings are prepared and mailed correctly and efficiently •Ensure that invoicing is according to signed and valid contracts •Receive/make calls with travel agencies regarding the billing process •Follow up the Accounts situation and payment deadlines 30, 60 or 90 Days •Prepare documents and justifications of all accounts in AR Balance for the weekly credit meeting •Acting as credit manager in case of the absence of the Hotel Credit Manager •write reminder letters regarding unpaid situation on a weekly basis/ attend the credit meeting/ discuss the balance issues •Follow up no show situation •Follow up ((PM invoicing))/ handle billing of the loyalty program `SPG: Starwood preferred guest` •Handle any kind of credit voucher /refunds •Send accounts statements to the customers on a monthly basis •Good Knowledge of preparing various financial reports, statements, AR aging reports •Operate within Starwood and internal policies guidelines.

Education

  • University DEUG Degree

    CDC - Marrakesh, Morocco

    September 2010 - June 2012

    Hotel Management Diploma

Languages

3 languages

  • Arabic

    Native or fluent

  • English

    Native or fluent

  • French

    Professional working

Personal information

Nationalities

  • Moroccan

Date of birth

November 08th 1992

Skills

13 skills

  • Budgeting
  • Forcasting
  • KPI analysis
  • Opera
  • OTA INSIGHT
  • OTA Knowledge
  • OTAS
  • Revenue Analysis
  • Revenue Generation
  • revenue growth
  • Revenue Managment
  • Revenue plan
  • SWOT analysis

Additional Information

1 information shared

  • Photography (General interest)

Connections
Andrea Fabio Biasibetti
Assistant Restaurant Manager at The Dorchester Hotel
Tânia Mata de Freitas
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