Mandy GUO

Mandy GUO

Trainee at Lobby Lounge at InterContinental Hong Kong
Lives in Hong Kong
over 6 months ago

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Experience

  • Trainee at Lobby Lounge

    InterContinental Hong Kong - Europe

    Other
    June 2014 - Now

    - Delivered professional customer service to local and international guests - Collaborated with colleagues and managers to ensure customer satisfaction - Rotated as receptionist, managing crowed and arranging table - Rotated as bartender, making various drinks under past-paced operation - Coordinated with back kitchen for standardized order delivering

  • Food and beverage service trainee

    Holiday Inn Golden Mile, Hong Kong - Europe

    Other
    June 2013 - August 2013

    - Rotated in Italian fine dinning and all-day dinning buffet restaurant - Provided efficient and courteous breakfast service for 150+ in-house guests every morning - Attained customer handling and problem solving skills - Mastered the operation and interface of hospitality POS system

Education

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Full professional
    80%
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