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Trainee at Lobby Lounge
InterContinental Hong Kong - EuropeOtherJune 2014 - Now
- Delivered professional customer service to local and international guests - Collaborated with colleagues and managers to ensure customer satisfaction - Rotated as receptionist, managing crowed and arranging table - Rotated as bartender, making various drinks under past-paced operation - Coordinated with back kitchen for standardized order delivering
Food and beverage service trainee
Holiday Inn Golden Mile, Hong Kong - EuropeOtherJune 2013 - August 2013
- Rotated in Italian fine dinning and all-day dinning buffet restaurant - Provided efficient and courteous breakfast service for 150+ in-house guests every morning - Attained customer handling and problem solving skills - Mastered the operation and interface of hospitality POS system
Leisure and Tourism Management
IMC University of Applied Science - Krems an der Donau, AustriaSeptember 2013 - January 2014
Hotel ManagementSeptember 2011 - May 2015
ChineseNative or fluent100%