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Total experience in Sales & Marketing 4.5yrs and 2yrs experience in UAE
V Curio Collection by Hilton - Dubai, United Arab EmiratesSales & MarketingNovember 2018 - Now · 1 month
Preparing daily pick up numbers in Opera and navigating inquiry calls to Sales Managers depending on market assignment. Maintaining current and prospective client database. Preparing proposals and agreements. Maintaining a healthy relationship and promoting the facilities of the Hotel to new and existing customers through a proactive approach. Preparing and sending out sales kits, brochures and client packages as per request. Coordinating and responding to all requests of Hotel sites for prospective business. Attending network and promotional events to develop and maintain contact with existing and potential clients. Assisting sales managers, DOS and Cluster DOSM in setting up all site visits and accompanying them in meetings with clients for future programs. Preparing reports as needed for Sales Managers, DOS & Cluster DOSM. Work cohesively and effectively in team environment.
Steigenberger Hotel Business Bay Dubai - Dubai, United Arab EmiratesSales & MarketingNovember 2015 - March 2017 · 1 year and 5 months
Coordinate sales & marketing team by managing schedules, filing reports and maintaining business calendars for the team. Analyze and generate monthly performance reports to DOSM & ADOSM. Monitor local opportunities and tracking leads and proposals in Indian & European Markets. Focus and Handle exclusive accounts such as Embassies and Consulates and Indian Business Council & Professional, Dubai for meetings & events. Answer calls for Sales and Marketing, logged messages and/or transferred calls to the appropriate person in an efficient manner. Participated in the new product development process to provide insight from the S&M standpoint into product design and pricing. Travels to meet clients and attend conferences, trade shows, industry events, and seminars. Assists in interviewing, hiring, orientation, and training of new sales and marketing department staff. Conduct market research and analysis to evaluate trends, brand awareness and competition ventures. Collaborate with managers in preparing budgets and monitoring expenses. Presents regular updates and information to other department heads and executives. Mentored, provided guidance and leadership to S & M Intern. Prepare sales-related documents throughout the sales process – proposals, contracts. Initiate protocols for retention of current accounts - researched guest stays in specific months for previous years then prospected to book future repeat business. Responsible for show around and assisting in FAM trip. Consistent engagement with the Lanyon and Hotel Planner. Handle Corporate & Consortia RFP to bring new clients to contract as well as renewing existing contracts and rate loading administration. Record sales and order information and sending copies to the sales office or entering figures into a computer system and updating weekly. Attending team meeting and sharing best practice with team members. Contributes to team effort by accomplishing related results as needed.
Trans Tech Turnkey Pvt. Ltd. - Pune, IndiaAdministration & GeneralAugust 2011 - August 2013 · 2 years and 1 month
Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel. Completing requests by greeting customers, in person or on the telephone; answering or referring inquiries. Maintains customer confidence and protects operations by keeping information confidential. Organizing work by reading and routing correspondence; collecting information; initiating telecommunications. Preparing reports by collecting information. Securing information by completing database backups. Creating historical records by scanning documents. Maintaining vendor files other facilitating job related to the administration of office. Contributes to team effort by accomplishing related results as needed.
Kingfisher Airlines - Kolkata, IndiaCustomer ServiceMay 2006 - June 2007 · 1 year and 2 months
Welcoming passengers as they board the plane and helping them find their seats. Demonstrating to the safety procedures to follow in an emergency situation. Responsible for the safety and comfort of passengers. Doing routine safety checks before take-off. Dealing with difficult passengers & situations politely but firmly. Contributing to a customer’s in-flight experience. At the end of a journey completing a flight report recording any incidents. Promoting the sale of duty-free products.
Masters in business administration
Sri Sharada Institute of Indian Management & Research - Delhi, IndiaAugust 2013 - July 2015
Bachelor in business administration
Alagappa University - Bhubaneswar, IndiaMay 2009 - July 2011
EnglishNative or fluent100%
HindiNative or fluent100%
BengaliNative or fluent100%
- Administration skill
- Admin Support
- Brand Marketing
- Client Relation
- Customer sevice
- Hotel Marketing
- Social Media
- Time managment