Manisha Gill

Manisha Gill

Front of House Supervisor at Hilton London Metropole
Lives in London, United Kingdom

Join Hosco and view Manisha's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

I am a highly motivated individual with front office and food and beverage experience. Through all the experience I have gained so far, I have become accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult situations. I am known to provide services that are above and beyond for customer satisfaction and retention. I have been described as an honest, reliable, ambitious and strong team player who goes out of her way to help everyone. I also enjoy interacting and meeting people from various backgrounds.

Experience

8 years and 3 months

  • Front of House Supervisor

    Hilton London Metropole - London, United Kingdom

    Front Office reception
    April 2019 - Now · 9 months

    Responsibilities in this role include: - Support Team Members in handling Guest requests and enquires to ensure a positive outcome - Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments - Ensure a consistent, high level of customer service - Drive sales revenues and promote hotel services and facilities for up-selling opportunities - Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy - Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork - Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties - Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards - Conduct training programs on an ongoing basis - Carry out shift handovers and brief team members as required - Assist other departments, as necessary, and maintain good working relationships with hotel Team Members - Complete the shift checklist on time. - Inform housekeeping and the concierge team on the room moves happening on that business day. - Run the credit check to ensure we follow up and have a valid credit card or method of payment on file. - Respond to emails and send requested invoices. - Follow up with any travel agencies regarding open house accounts or an invalid method of payment

  • Guest Service Agent

    Hilton London Metropole - London, United Kingdom

    Front Office reception
    July 2018 - May 2019 · 11 months

  • Front office and Events Coordinator

    The Ryebeck - Bowness-on-Windermere, United Kingdom

    Rooms division
    March 2018 - August 2018 · 7 months

    Responsibilities in this role included: -To carry out reception duties including managing the effective booking and welcoming of guests, dealing with guest issues and complaints and working with the reception team. -Run events on the day, ensuring everything runs smoothly and clients enjoy the perfect day with the hotel. -Answer all incoming calls and handle callers inquires whenever possible. -To act as the first point of contact with internal and external customers. -To take voucher bookings, restaurant bookings, room bookings and event bookings. -Deal with accounts for payments received/made, invoices/refunds and with any customer account queries. -To actively convert sales and events enquiries into confirmed sales, develop future and repeat business and contribute to the profitability of the company. -Pro-actively identify customer needs and provide solutions to match them.

  • Waitress

    The Darwin- Casual Dining Group - London, United Kingdom

    F&B service
    March 2017 - June 2018 · 1 year and 5 months

  • Front desk agent

    Old Edwards Inn and Spa - Highlands, NC, United States

    Front Office reception
    November 2015 - January 2017 · 1 year and 3 months

    Front desk agent at Old Edwards Hospitality group, working at both Old Edward's Inn and Spa and 200 Main.

  • Front of house Hostess

    Oriel Brasserie- Casual Dining Group - London, United Kingdom

    F&B service
    September 2011 - December 2015 · 4 years and 4 months

    Worked in a busy Heathrow airport restaurant called Oriel Grande Brasserie. Last position was as a Hostess, previous roles include runner, bar and chef.

  • Waitress

    Pillars Fine Dining Restaurant - London, United Kingdom

    F&B service
    October 2011 - December 2014 · 3 years and 3 months

    Working as a waitress, bartender and supervisor at the University of West London training restaurant.

Education

  • First Class Honours in Hospitality Management

    University of West London - Hospitality and Tourism Management - London, United Kingdom

    September 2014 - June 2018

  • Chef & Restaurant Diploma

    University of West London - Hospitality and Tourism Management - London, United Kingdom

    September 2011 - May 2014

    A three year hospitality course teaching both front and back of house

Languages

2 languages

  • English

    Native or fluent

  • Panjabi

    Limited working

Personal information

Nationalities

  • British

Date of birth

February 22nd 1995

Skills

20 skills

  • Ability to learn quickly
  • Able to multi-task
  • Can work under pressure
  • Creative
  • Determined individual
  • Fast Learner
  • Flexible and enthusiastic
  • Good communication
  • Good computer skills
  • High standards
  • Hotel executive
  • Microsoft
  • Motivated and passionate
  • Passionate
  • People person
  • Quick adaptability
  • sms
  • Strong leadership
  • Telephone etiquette
  • Time management
Connections
Raena Marie Fabian
Table Games Dealer at Resorts World Manila
Zahid Ullah
storkeeper and driver at Alltrans freight logistic llc
Dogukan Yildirim
Student from Akdeniz University - School of Tourism & Hotel Management
View 115 connections
Following
OTA Insight
London, United Kingdom
COMO Metropolitan London
London, United Kingdom
The Ned Hotel
London, United Kingdom
Other members
Sean Ralph
Salzburg, Austria
Morris Lorusso
Barcelona, Spain
Fairoza Tippens
Cape Town, South Africa
Andrei Kuchukhidze
Georgia, VT, United States
View 192877 members