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I am a highly motivated individual with front office and food and beverage experience. Through all the experience I have gained so far, I have become accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult situations. I am known to provide services that are above and beyond for customer satisfaction and retention. I have been described as an honest, reliable, ambitious and strong team player who goes out of her way to help everyone. I also enjoy interacting and meeting people from various backgrounds.
8 years and 3 months
Front of House Supervisor
Hilton London Metropole - London, United KingdomFront Office receptionApril 2019 - Now · 9 months
Responsibilities in this role include: - Support Team Members in handling Guest requests and enquires to ensure a positive outcome - Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments - Ensure a consistent, high level of customer service - Drive sales revenues and promote hotel services and facilities for up-selling opportunities - Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy - Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork - Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties - Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards - Conduct training programs on an ongoing basis - Carry out shift handovers and brief team members as required - Assist other departments, as necessary, and maintain good working relationships with hotel Team Members - Complete the shift checklist on time. - Inform housekeeping and the concierge team on the room moves happening on that business day. - Run the credit check to ensure we follow up and have a valid credit card or method of payment on file. - Respond to emails and send requested invoices. - Follow up with any travel agencies regarding open house accounts or an invalid method of payment
Guest Service Agent
Hilton London Metropole - London, United KingdomFront Office receptionJuly 2018 - May 2019 · 11 months
Front office and Events Coordinator
The Ryebeck - Bowness-on-Windermere, United KingdomRooms divisionMarch 2018 - August 2018 · 7 months
Responsibilities in this role included: -To carry out reception duties including managing the effective booking and welcoming of guests, dealing with guest issues and complaints and working with the reception team. -Run events on the day, ensuring everything runs smoothly and clients enjoy the perfect day with the hotel. -Answer all incoming calls and handle callers inquires whenever possible. -To act as the first point of contact with internal and external customers. -To take voucher bookings, restaurant bookings, room bookings and event bookings. -Deal with accounts for payments received/made, invoices/refunds and with any customer account queries. -To actively convert sales and events enquiries into confirmed sales, develop future and repeat business and contribute to the profitability of the company. -Pro-actively identify customer needs and provide solutions to match them.
The Darwin- Casual Dining Group - London, United KingdomF&B serviceMarch 2017 - June 2018 · 1 year and 5 months
Front desk agent
Old Edwards Inn and Spa - Highlands, NC, United StatesFront Office receptionNovember 2015 - January 2017 · 1 year and 3 months
Front desk agent at Old Edwards Hospitality group, working at both Old Edward's Inn and Spa and 200 Main.
Front of house Hostess
Oriel Brasserie- Casual Dining Group - London, United KingdomF&B serviceSeptember 2011 - December 2015 · 4 years and 4 months
Worked in a busy Heathrow airport restaurant called Oriel Grande Brasserie. Last position was as a Hostess, previous roles include runner, bar and chef.
Pillars Fine Dining Restaurant - London, United KingdomF&B serviceOctober 2011 - December 2014 · 3 years and 3 months
Working as a waitress, bartender and supervisor at the University of West London training restaurant.
First Class Honours in Hospitality Management
University of West London - Hospitality and Tourism Management - London, United KingdomSeptember 2014 - June 2018
Chef & Restaurant Diploma
University of West London - Hospitality and Tourism Management - London, United KingdomSeptember 2011 - May 2014
A three year hospitality course teaching both front and back of house
Native or fluent
Date of birth
February 22nd 1995
- Ability to learn quickly
- Able to multi-task
- Can work under pressure
- Determined individual
- Fast Learner
- Flexible and enthusiastic
- Good communication
- Good computer skills
- High standards
- Hotel executive
- Motivated and passionate
- People person
- Quick adaptability
- Strong leadership
- Telephone etiquette
- Time management