Manisha Gill

Front of House Supervisor

Hilton London Metropole - London, United Kingdom

Responsibilities in this role include: - Support Team Members in handling Guest requests and enquires to ensure a positive outcome - Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments - Ensure a consistent, high level of customer service - Drive sales revenues and promote hotel services and facilities for up-selling opportunities - Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy - Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork - Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties - Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards - Conduct training programs on an ongoing basis - Carry out shift handovers and brief team members as required - Assist other departments, as necessary, and maintain good working relationships with hotel Team Members - Complete the shift checklist on time. - Inform housekeeping and the concierge team on the room moves happening on that business day. - Run the credit check to ensure we follow up and have a valid credit card or method of payment on file. - Respond to emails and send requested invoices. - Follow up with any travel agencies regarding open house accounts or an invalid method of payment

Guest Service Agent

Hilton London Metropole - London, United Kingdom

Front office and Events Coordinator

The Ryebeck - Bowness-on-Windermere, United Kingdom

Responsibilities in this role included: -To carry out reception duties including managing the effective booking and welcoming of guests, dealing with guest issues and complaints and working with the reception team. -Run events on the day, ensuring everything runs smoothly and clients enjoy the perfect day with the hotel. -Answer all incoming calls and handle callers inquires whenever possible. -To act as the first point of contact with internal and external customers. -To take voucher bookings, restaurant bookings, room bookings and event bookings. -Deal with accounts for payments received/made, invoices/refunds and with any customer account queries. -To actively convert sales and events enquiries into confirmed sales, develop future and repeat business and contribute to the profitability of the company. -Pro-actively identify customer needs and provide solutions to match them.

Waitress

The Darwin- Casual Dining Group - London, United Kingdom

Front desk agent

Old Edwards Inn and Spa - Highlands, NC, United States

Front desk agent at Old Edwards Hospitality group, working at both Old Edward's Inn and Spa and 200 Main.

Front of house Hostess

Oriel Brasserie- Casual Dining Group - London, United Kingdom

Worked in a busy Heathrow airport restaurant called Oriel Grande Brasserie. Last position was as a Hostess, previous roles include runner, bar and chef.

Waitress

Pillars Fine Dining Restaurant - London, United Kingdom

Working as a waitress, bartender and supervisor at the University of West London training restaurant.