Manisha Gill

Manisha Gill

Front Office Agent at Hilton London Metropole
Lives in London, United Kingdom
over 6 months ago

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I am a highly motivated individual with front office and food and beverage experience. Through all the experience I have gained so far, I have become accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult situations. I am known to provide services that are above and beyond for customer satisfaction and retention. I have been described as an honest, reliable, ambitious and strong team player who goes out of her way to help everyone. I also enjoy interacting and meeting people from various backgrounds.

Experience

  • Front Office Agent

    Hilton London Metropole - London, United Kingdom

    Front Office reception
    October 2018 - Now · 3 months

  • Front office and Events Coordinator

    The Ryebeck - Bowness-on-Windermere, United Kingdom

    Rooms division
    June 2018 - August 2018 · 3 months

    Responsibilities in this role included: -To carry out reception duties including managing the effective booking and welcoming of guests, dealing with guest issues and complaints and working with the reception team. -Run events on the day, ensuring everything runs smoothly and clients enjoy the perfect day with the hotel. -Answer all incoming calls and handle callers inquires whenever possible. -To act as the first point of contact with internal and external customers. -To take voucher bookings, restaurant bookings, room bookings and event bookings. -Deal with accounts for payments received/made, invoices/refunds and with any customer account queries. -To actively convert sales and events enquiries into confirmed sales, develop future and repeat business and contribute to the profitability of the company. -Pro-actively identify customer needs and provide solutions to match them.

  • Waitress

    The Darwin- Casual Dining Group - London, United Kingdom

    F&B service
    June 2017 - June 2018 · 1 year and 1 month

  • Front desk agent

    Old Edwards Inn and Spa - Highlands, NC, United States

    Front Office reception
    February 2016 - January 2017 · 12 months

    Front desk agent at Old Edwards Hospitality group, working at both Old Edward's Inn and Spa and 200 Main.

  • Cake Decorator

    Lola's Cupcakes - London, United Kingdom

    F&B kitchen
    August 2013 - December 2013 · 5 months

  • Waitress

    Pillars Fine Dining Restaurant - London, United Kingdom

    F&B service
    January 2012 - December 2014 · 2 years and 12 months

    Working as a waitress, bartender and supervisor at the University of West London training restaurant.

  • Front of house Hostess

    Oriel Brasserie- Casual Dining Group - London, United Kingdom

    F&B service
    December 2011 - December 2015 · 4 years and 1 month

    Worked in a busy Heathrow airport restaurant called Oriel Grande Brasserie. Last position was as a Hostess, previous roles include runner, bar and chef.

Education

  • First Class Honours in Hospitality Management

    University of West London - Hospitality and Tourism Management - London, United Kingdom

    September 2014 - June 2018

  • Chef & Restaurant Diploma

    University of West London - Hospitality and Tourism Management - London, United Kingdom

    September 2011 - May 2014

    A three year hospitality course teaching both front and back of house

Languages

  • English
    Native or fluent
    100%
  • Panjabi
    Limited working
    40%

Skills

  • Ability to learn quickly
  • Able to multi-task
  • Can work under pressure
  • Creative
  • Determined individual
  • Fast Learner
  • Flexible and enthusiastic
  • Good communication
  • Good computer skills
  • High standards
  • Hotel executive
  • Microsoft
  • Motivated and passionate
  • Passionate
  • People person
  • Quick adaptability
  • sms
  • Strong leadership
  • Telephone etiquette
  • Time management
Connections
Dogukan Yildirim
Student from Akdeniz University - School of Tourism & Hotel Management
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
SHADY BANYATA
Night Manager at Swiss-Belhotel International
View 89 connections
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