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I am a highly motivated individual with front office and food and beverage experience. Through all the experience I have gained so far, I have become accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult situations. I am known to provide services that are above and beyond for customer satisfaction and retention. I have been described as an honest, reliable, ambitious and strong team player who goes out of her way to help everyone. I also enjoy interacting and meeting people from various backgrounds.
Front Office Agent
Hilton London Metropole - London, United KingdomFront Office receptionOctober 2018 - Now · 3 months
Front office and Events Coordinator
The Ryebeck - Bowness-on-Windermere, United KingdomRooms divisionJune 2018 - August 2018 · 3 months
Responsibilities in this role included: -To carry out reception duties including managing the effective booking and welcoming of guests, dealing with guest issues and complaints and working with the reception team. -Run events on the day, ensuring everything runs smoothly and clients enjoy the perfect day with the hotel. -Answer all incoming calls and handle callers inquires whenever possible. -To act as the first point of contact with internal and external customers. -To take voucher bookings, restaurant bookings, room bookings and event bookings. -Deal with accounts for payments received/made, invoices/refunds and with any customer account queries. -To actively convert sales and events enquiries into confirmed sales, develop future and repeat business and contribute to the profitability of the company. -Pro-actively identify customer needs and provide solutions to match them.
The Darwin- Casual Dining Group - London, United KingdomF&B serviceJune 2017 - June 2018 · 1 year and 1 month
Front desk agent
Old Edwards Inn and Spa - Highlands, NC, United StatesFront Office receptionFebruary 2016 - January 2017 · 12 months
Front desk agent at Old Edwards Hospitality group, working at both Old Edward's Inn and Spa and 200 Main.
Lola's Cupcakes - London, United KingdomF&B kitchenAugust 2013 - December 2013 · 5 months
Pillars Fine Dining Restaurant - London, United KingdomF&B serviceJanuary 2012 - December 2014 · 2 years and 12 months
Working as a waitress, bartender and supervisor at the University of West London training restaurant.
Front of house Hostess
Oriel Brasserie- Casual Dining Group - London, United KingdomF&B serviceDecember 2011 - December 2015 · 4 years and 1 month
Worked in a busy Heathrow airport restaurant called Oriel Grande Brasserie. Last position was as a Hostess, previous roles include runner, bar and chef.
First Class Honours in Hospitality Management
University of West London - Hospitality and Tourism Management - London, United KingdomSeptember 2014 - June 2018
Chef & Restaurant Diploma
University of West London - Hospitality and Tourism Management - London, United KingdomSeptember 2011 - May 2014
A three year hospitality course teaching both front and back of house
EnglishNative or fluent100%
- Ability to learn quickly
- Able to multi-task
- Can work under pressure
- Determined individual
- Fast Learner
- Flexible and enthusiastic
- Good communication
- Good computer skills
- High standards
- Hotel executive
- Motivated and passionate
- People person
- Quick adaptability
- Strong leadership
- Telephone etiquette
- Time management