Manon Baticle

Manon Baticle

F&B Outlet Mananger at Rosewood London
Lives in Lausanne, Switzerland
over 6 months ago

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Graduate from the hospitality management school EHL in 2012, I have worked as a Manager in various and dynamic environments such as a franchised bakery, a 5 star hotel restaurant or a wine shop. My previous experiences have proved traits such as flexibility and open mindedness, as well as my ambitious and entrepreneur spirit. I love to experience everything linked with my field and believe the best way to learn is from our personal experience. I am now looking forward to step out from the operation side of F&B management and build up skills in business management in hospitality or in another sector.

Experience

  • F&B Outlet Mananger

    Rosewood London - London, United Kingdom

    F&B service
    January 2015 - February 2017

    In charge of Holborn Delicatessen at Rosewood London. We offer a luxury take-away offer in addition to a Worldwide wine selection. - Passed wine certification WSET level 2 Award in Wines and Spirits with distinction in June 2016 - Selecting stock of 300 wines and assortment of cheese - Optimising sales and profitability through promotions and selling prices - Host wine and cheese tasting events - Creating and maintaining relationships with suppliers and customers - Organise staff trainings such as coffee making, wine and food knowledge - Manage work schedule and payroll with Fourth Hospitality - Control food waste and ensure stock rotation

  • Assistant Food and Beverage Manager

    Rosewood Hotels - New York, NY, United States

    F&B service
    November 2013 - November 2014

    - Managing 30 employees in 3 outlets - Familiarize with Union rules - Control of service and product quality - Taking actions to correct issues in service, staff continuous training - Organize and host events in the restaurant in collaboration with the catering department - Plan work and training schedules - Overview of payroll using Kronos

  • Floor & Bakery Manager

    Maison Kayser USA - New York, NY, United States

    F&B service
    May 2013 - November 2013

    - Managing 50 employees in service and production areas - Control the quality of products and service and taking actions to correct issues - In charge of pastry, bread and kitchen orders respecting a deadline - Forecasting sales based on previous week sales and upcoming events - Establish work schedules and assignments to meet production and sales goals - Examine merchandise to ensure that it is correctly priced and displayed - Responsible of HR tasks (hiring, training, disciplinary actions

  • Front Desk Agent

    Hotel du Golf & SPA - Les Diablerets, Switzerland

    Front Office reception
    December 2012 - April 2013

    - In charge of check in & check out - Responsible for making reservations, upgrading and upselling - Manage relocation of guests - Deciding on Yield Management

  • Sales and Marketing Assistant

    EME Catedral Hotel - Seville, Spain

    Sales & Marketing
    June 2011 - November 2011

    - In charge of sending offers according to a budget - Accommodating groups and planning their stay - Coordinating all departments for events - Follow up with guest and sending proforma invoices

Education

Languages

  • French
    Native or fluent
    100%
  • Italian
    Full professional
    80%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%

Skills

  • 5 star hotel service
  • Cooperative
  • Creative and opened mind
  • Experience in 5* hotels
  • F&B micros
  • Food service
  • Friendly and positive
  • Global traveler
  • Good organisational skill
  • Great customer service
  • Hiring, training staff
  • Hosting events
  • Inspiring Leader
  • Luxury hotel
  • Microsoft word and excel
  • Multi languages
  • POS system
  • Reliable and responsible
  • Restaurants
  • Retail customer service
  • Self discipline
  • Self management
  • Staff management
  • Strong hospitality
  • Teamleader
  • Team spirit
  • Wine service
  • Wine tasting
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