Manuel Gavancha Ferreira

Manuel Gavancha Ferreira

Assistant Manager at SORLEK GESTION 2020
Lives in San Sebastián, Spain
over 6 months ago

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I am a young, empathic and positive person who likes to share ideas and collaborate with others. I tend to be very pro-active and determined in my actions with a logical approach to quickly perform tasks. Moreover, I am ambitious and I always try to carry a professional behavior in every work situation. I have the capacity to work under pressure and I always strive to learn something new from every experience since I believe there is always room for self-improvement both personally and professionally.

Experience

  • Assistant Manager

    SORLEK GESTION 2020 - San Sebastián, Spain

    Front Office reception
    February 2017 - Now

  • Bellhop

    Hotel Maria Cristina - Luxury Collection - San Sebastián, Spain

    Front Office porter
    March 2016 - November 2016

  • Night Receptionist

    Barcelo Hotel Group - San Sebastián, Spain

    Front Office reception
    March 2016 - December 2016

  • Trainee

    Radisson Blu Royal Hotel, Brussels - Brussels, Belgium

    Human Resources
    August 2015 - November 2015

    - Assuming responsibility for the management of trainees within the hotel; - Handling applications for full time jobs, trainees and student jobs; - Managing the hotel’s online presence in terms of job postings and requests; - Welcoming and inducing new employees, trainees and part time employees; - Assisting the Human Resources coordinator with the department’s administrative tasks; - Assisting the Human Resources Coordinator with the hotel’s and the department’s communication and collaboration with third party organisations and people; - Providing efficient, prompt, courteous, trouble-free and proactive service to customers and colleagues, hence maximizing guest satisfaction. Among other tasks.

  • Trainee

    W Barcelona - Spain, Ireland

    F&B service
    August 2013 - November 2015

    Worked 4 months in the B&F department mainly as a waiter, banqueting, assistent of barmen and room service. As a waiter, I mainly had the job of taking orders of food and drinks to customers at breakfast, lunch and dinner time. Professionaly I gained certain skills such as having the ability to deal with the hustle and bustle with a positive attitude to deliver good customer service. Moreover I become a more people oriented by presenting a friendly and upbeat attitude by giving recommendations and listen to customer needs. Dealing with customers complaints was also an important challenge for me. The job helped as well to become a more quick thinker in order to adapt to any problem or unexpected situation that might happen and do it quickly. For example, if a food order is delayed, I needed to figure out a solution to appease the customer, or for instance if there is something that run out of stock I would have to give recommendation to something similar asked in order to give an appropriate alternative. Rec

  • Radio Host

    Aalborg Student Radio - Aalborg, Denmark

    Other
    April 2013 - July 2015

    - Live radio broadcast; - Conduct and structure radio interviews; - Develop networking among music labels, publishers and music distributors; - Voluntary work with events related to the radio itself; - Active presence in strategic issues related to radio development and implementation of radio rules.

  • Kitchen Assistant

    Canblau - Aalborg, Denmark

    F&B kitchen
    April 2013 - July 2015

  • Distributor

    Empor Spirits - Lisbon, Portugal

    Sales & Marketing
    September 2011 - December 2011

    - Distribution of beverages to the diverse clients, including banks, private shops or single persons. - Organize company’s inventory.

  • Basketball Coach

    Futebol Clube Barreirense - Barreiro, Portugal

    Events
    September 2007 - June 2010

    After an invitation by the president of the club as a recognition for the time spent as a player (since 8 years old) I decided to join the coaching field. Since 2007 until 2011, I teached basketball fundaments to kids from 7 to 14 years old in four different stages. This experience gave me an enourmous self-esteem as well as leadership skills as a part of the coaching process. Helped by other coaches in the club, I gained various coaching skills and my knowledge for basketball increased much more in terms of being in the other side of the game. Being a coach englobes much more than only teaching and having good knowledge for the specific sport, it also includes a whole conection between members of the club and outside public.

Education

  • Bachelor Degree - International Hospitality Management

    University College of Northern Denmark (UCN) - Aalborg, Denmark

    August 2012 - January 2016

    Economics, Activity Budget, Distribution of Costs, Yield and Revenue Management, Human Resources, Strategy and Business Plan, Theory of Science, Organizational Culture, Concepts of Culture, Consumer Behavior, Radical New Thinking, Leadership.

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • Danish
    Professional working
    60%
  • French
    Limited working
    40%

Skills

  • Communicative
  • Languages
  • Problem solver
  • Puntual
  • Teamplayer
  • Trustworthy
Connections
Cristina Muñoz Esteban
Industry Relations Executive- South of Europe en Hosco
Luiza Selisteanu
F&B Events Sales Specialist at Sheraton Dubai Creek Hotel & Towers at Marriott Hotels
Jerry Dennis
Director Asset at germany
Following
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Jannah Hotels & Resorts
Abu Dhabi, United Arab Emirates
Barrière
Paris, France
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